Trey is always prompt with any maintenance issues! Everyone we have put in a request he is usually…read morehere the same day.

Trey is professional and responsive to maintenance requests. The turn around time is very quickread more

This is the third one-star review for this complex. Please understand they are warranted…read more.. I put in an online application for this complex due to its location. When I went on a tour, the people who did the tour were nice. The property and apartments aren't nice and the other apartments in the area are much nicer for less money. This apartment changed the move-in special after I put in my application and said they couldn't offer me the special due to "fair housing laws" (I think she meant fair housing act) even though I had NOT signed a lease. Look for other apartments in the area... There are good options.

I had thought this complex was decent until I moved out! They did not give me my deposit back even…read morethough I left a completely clean, no damage at all apartment. When I have tried to contact them to have them explain why they only gave me $50 of $300 back, they have not returned emails or phone calls. I have tried to contact R&R Realty with no luck either. They had always struggled with communication but I am especially disappointed in how they handled my deposit return. I would not have gone to any length to leave a clean apartment if I had known I was going to be screwed out of my deposit either way. Very disappointing!!!!

I had smoke detectors chirping at 1:30 in the morning. Nothing I could do about it then…read more I called the emergency number later. A very courteous and knowledgeable woman assured me she'd pass the message to maintenance. Shortly thereafter I received a call from maintenance who told me that he was on his way. When he arrived it was a very short time before he identified the faulty detector and replaced it. Service was outstanding. Thanks for the great service!

One flooring plank was popping up. the flooring man replaced it and glued it and it popped up…read moreagain. He came back and patched the cement under the planks to make a smoother base for the planks. He returned only a week after we submitted our second request. He was polite and we are pleased with the repair.

Good Apartment complex with nice appliances and decent amenities. Pool and gym are small but nice…read more Good amount of space in the units, a ittle pricy but you get what you pay for. Whoever is review bombing saying the walls are paper thin is so full of crap. I almost never hear anything maybe the occasional dog down the hall but never bad or preventing sleep. I live on the top floor as well because it's always a gamble on who's above you. Overall a good apartment complex, 4 stars I would recommend.

Where do I even begin with the problems…read more... Management is a complete joke. MY DOG GOT WORMS 3 TIMES WHILE AT THIS COMPLEX BECAUSE THE DOG POOP PROBLEM IS SO SEVERE. I counted 63 piles of dog poop right by the park that all the kids play at. 63!!!! They have a system where they literally swab your dogs mouth for DNA, but there's still 63 piles of dog poop? I also had to pay a fee to have them swab my dogs mouth because it is a requirement. Another waste of money. Could have at least enforced it! There was ALWAYS trash and glass all over the sidewalks and main walking areas. I called about a champagne bottle that was left on the middle of the sidewalk for 2 WEEKS, and the girl in the office was laughing with her coworker instead of even listening to me. It didn't seem as funny to me considering my dog almost walked all over shards of glass. To leave glass on a main sidewalk for more than one day would be considered poor management.... or even a few hours... so 2 weeks is a complete outrage. Especially when they advertise for children and dogs to live there. No excuse for that. Like I said, management is a joke. Very dirty, I had carpet in my unit that was so worn out that it was coming off the floor. And tons of flies!! It was disgusting!! The poor insulation is no joke either. My heating bill was insane for just a one bedroom. Usually costed me about $150 per month just because it was so drafty and can't stay warm. I will be speaking with the city about their overall filth issue and it's affect on the neighborhood it is located in. So no, I wouldn't ever recommend living here.

I've lived in the Windsor Square Apartments in Windsor Heights for eight years. Several times I…read morethought about moving but always decided against it because the location was amazing (right off the freeway), rent was well-priced, the amenities are great and the staff is amazing! I always felt safe and cared about by Kimber (manager) and the rest of the people taking care of the complex and my apartment. It's going to be hard to move out next week as I've had so many wonderful memories in this apartment, but moving in with my partner is the only reason I'm leaving. I highly recommend this apartment -- and have had several friends move here over the years -- and know you'll love it as much as I have!

They towed my husband's car just because it didn't look pretty. It was tucked all the in back…read morewhere nobody parks at. He recently got in an accident so the car was left in the parking lot for repair. We were low on money so we were waiting to fix it But they towed my car now it's costing me money that we do not have. We have to get it out of the towing facility and than tow it back to us.

Great management and team there. Great location with so many options near. Would definitely live…read morethere again

When I toured here it was a great experience! Anika was super helpful and answered all of my…read morequestions.

I am a five year resident at one of Indigo Living's properties, the Winhall of Williams Pointe in…read moreWaukee. Over the past year and a half the property has declined significantly under current management. I documented my concerns thoroughly, including photographic evidence spanning multiple months, and sent a formal written complaint to both the property manager and an Indigo Living corporate contact. The email outlined valet trash left in hallways daily, chronic common area neglect, a lease-violating business operating out of a residential unit, garage hazards, and an unaddressed aggressive dog safety incident involving children. I gave five business days for a response. Neither the property manager nor the corporate contact responded. Not even an acknowledgment. I am not writing this out of frustration. I am writing it because I believe people considering renting from any Indigo Living managed property should know how the company handles formal documented complaints from long term residents. The answer, in my experience, is that they don't.

(04/28/22) Well... Guess its time to start packing up and…read moremoving. After being residents here at 92West Apartment Homes for the past 3 leases (almost 4 years now.) This grass area is directly under/in front of my bedrooms and patio, it's a nice day finally so I have my windows and doors open to air out the apartment to get some fresh air and to listen to the sounds of nature...I was laying down watching TV and all of a sudden my quiet was interrupted, no more Duck/Geese sounds from the Pond jthats just off to the side of my unit, the birds have stopped chirping and ALL of the Natural Features that I have enjoyed for years past 4 Springs/Summers. This area has Never been used as a "Park" for children, it is used however by the dogs of residents regularly for pooping and peeing. But suddenly today, the lady (possibly a resident) in yellow comes out with her chair and ALL of the toddlers and a few of the tender age children and because of obvious reasons, these aren't All of her biological children, so more then likely running a Day Care Service out of her unit, which is NO WHERE NEAR this grassy area. A few of the older children as you can see are playing football, tag and all are very vocal and Loud. They are also Directly under my Window playing loudly, running up and down the stairs, that are metal and mounted directly to the wall that my bedroom shares, so I get to not only hear the stair activity but feel it as well via the vibrations through the wall and floor. So I end up having to start increasing the volume to my TV so that I can hear the program I'm watching...because as I said, After a very long Winter and Winter like weather extending into Spring, as recently as yesterday...I opened my windows and patio door to get fresh air inside, which I have done every Spring, Summer and Fall during nice weather days and I have Never had this situation happen before since being a resident here. I'm Not closing My Windows or Door to my Unit that I pay an Arm and Leg for, so I call the Rental Office and spoke with one of the employees who has been here since last June, which she advised me and that she's Not going to tell children on a nice day, to Not play where they're playing. So I advised her that I am having to increase my TV Volume, because I shouldn't have to close my windows or doors, so if any neighbors complain regarding my TV Volume, it's due to the fact I have the right to have my windows and door open and should be able to hear and watch a TV program inside my apartment with no Unnecessary, Excessively Loud noise and yelling from an overwhelming number of children playing with NO CONSIDERATION FOR THE TENANTS that live right where they're playing. Since the new management has taken over, there have been questionable quality of people becoming new residents, that don't follow the rules and regulations of the property lease, don't take other Residents into consideration when it comes to the cleanliness of the grounds or mutually shared common areas. Some of the Amenities like the gym, gym restroom have been vandalized that are part of the Rent I pay, can't be utilized... It's SO Disheartening! Oh, let's Not forget they raised my rent last lease renewal $150 more a month, with no improvements made to my Unit and in the middle of a Pandemic! These units are not built with any type of sound barriers in the walls or floors, nor do they have the correct type of insulation for Iowa Winters, the wall around my patio door and patio door every winter, during Sub Freezing temps, gets a 1"-2" Ice Layer, the furnace can't keep up with the thermostat setting, so it just runs and runs and not warming past 72°, so I have space heaters in each room with their own built in thermostat and set those to Assist the main furnace. These aren't the same Apartment Homes in West Des Moines that I moved into 4 Leases ago. 4 years of paying Rent and ALL UTILITIES in Full and On Time Every Month, No Complaints or Write Ups of any kind on Me. I keep my unit Immaculate and follow my lease rules and regulations and have consideration for those that give consideration...well the Property is the same, it's the type of Residents and Management that has changed. I'm not looking forward to having to pack up and move a fully furnished and lived in 2 bedroom 2 bathroom. It will be November, so probably gonna be cold and snowing, I will have just turned 52 years old, I already have Health Conditions and moving is so mentally and physically exhausting, I'm on a Fixed Income...so it will be Financially exhausting as well. I really, really like living here...but too much has changed and not all for the better and I get No Support, Understanding or Consideration for special circumstances from certain management...it used to be apartment managers wanted to work with their good tenants to keep them...how times have changed.

I love living here! Friendly staff. Quick fixes when ever we experienced a problem. I clogged the…read moresink and they were out right away! Pretty pool area! I resigned my lease- it's quiet here too! Would definitely recommend !

I have been living at Providence Pointe for almost two years and it has been a great experience…read more The apartment is very nice and roomy. There are also some great amenities such as the pool, fitness center and dog park. The staff is great and responsive especially with maintenance issues. They have also done a great job having activities and really creating a good environment and community. One of my favorite apartments I have lived in.

Spacious apartments with great amenities compared to others in the area. Maintenance staff is very…read morefriendly and knowledgeable