The good: our mother was cared for lovingly and awesomely by the staff in the memory care. Those…read morewomen are truly angels on this earth. The receptionists are wonderful women too. So kind & funny! The Bad: They will only keep your loved one until they become more trouble than they are worth to them and you will be given a two week notice to get your loved one moved out or pay for 24 hour care on top of your rent to keep them there in my humble opinion, that's very unfair to families, thinking they have put their loved ones somewhere where they will be cared for to the end of their life, especially having asked that upon checking them in. Maybe that's our fault for not having done our homework well enough However, we are out of there now and looking forward to our wonderful new home care for our precious mother In conclusion, I would just say be careful of corporate owned facilities like this one or if you do go with them make sure you get all the rules and regulations in black and white before you sign on for your loved one

I moved into Ridgemere when they first opened in May of 2019. It is a beautiful facility BUT after…read moreliving there for 2-1/2 years (I did move out) I realized because of poor management, lack of communication, poor dining meals, not receiving proper housekeeping and many other ammenities we were paying for that this is not the place anyone would want to live. This was from day one so Covid is not to blame. I gave it a chance and thought maybe because it's a new facility that problems would be worked out. They aren't and probably never will be as long as the head management maintains their position. DO NOT RECOMMEND.

2017-My mother was in this facility for three weeks. The facility failed to provide the following:…read moresupervision, medication, personal hygiene, clothing, and bed linens. After filing a grievance, the administrator- Vickie -retaliated by unfairly discharging her.

The food service is appalling. My husband lost weight every day he was there. They served condensed…read morecream of mushroom soup with every lunch and dinner but didn't know how to prepare it. Frequently it was straight from the can, rarely did they add milk - it was usually water, lumpy and very thin. They couldn't do a diabetic diet at all. The portions were so small, the nurse frequently had to give him cookies to raise his blood sugar to non-dangerous levels. There were very few vegetables and they were cooked to mush. Rarely had bread. Occasionally had canned fruit - never fresh! I don't know who planned their menus but none of them met basic nutritional requirements. The nursing staff, personal care technicians, physical and occupational therapists were wonderful. If you have a loved one here, just plan on bringing all of their meals from home.

From the owner: Heritage Living Center is a skilled nursing facility that offers rehabilitation services and 140…read morebeds for patients.