On September 23rd, 2025, I went to the BCH Foothills Hospital Emergency Department for severe…read moreheadaches, dizziness, fatigue, and frequent episodes of double vision. One episode lasted long enough that I had to pull over while driving. The ER performed bloodwork and an MRI, both of which were normal, and sent me home with a generic "how to treat headaches" handout. The handout even specifically stated to seek medical attention if the headaches were accompanied by dizziness or vision changes, which were my main presenting complaints that visit. I followed up with my primary care doctor who referred me to a neurologist and an ophthalmologist. The neurologist was booked until November. I saw the ophthalmologist on October 6th, 2025 and he found significant swelling in both optic nerves and strongly suspected Idiopathic Intracranial Hypertension (IIH). He told me to go to the ER if my symptoms worsened prior to my neurology appointment. He explained that IIH can lead to permanent vision loss and must be officially diagnosed and treated with a spinal tap. Just two days later, on October 8th, I returned to the BCH Foothills Hospital after four episodes of complete vision loss, along with the worst headache of my life, severe dizziness, and back and neck pain. I was seen by Dr. Shannon Sovndal and gave him a detailed medical history, including my ophthalmologist's findings and his recommendation for a spinal tap. Dr. Sovndal was dismissive, repeatedly interrupted me, and insisted on repeating imaging even though I had just had an MRI at the same facility two weeks earlier. After several hours and additional imaging, he told me everything was "normal" and that there was "nothing wrong." When I explained that my symptoms had worsened and asked again about a spinal tap, he said it was "out of the ER's scope" and that I should wait for my neurology appointment, despite it being a month away. He stated, "if your symptoms get worse, you can come back to the ER. But I don't mean if your symptoms are just bothering you more. I mean if your symptoms are actually progressing." This was extremely frustrating since this was after I had gone completely blind multiple times that day.. if that's not my symptoms progressing, what is? I was sent home again with the same generic headache handout. Feeling unsafe with waiting a month for my neurologist to treat me, I immediately went to UCHealth Broomfield Hospital, where my experience was completely different. Four nurses rushed me back immediately after hearing my symptoms and the ER doctor, Dr. Jessica Mitchell, virtually consulted a neurologist right away. Dr. Mitchell performed a spinal tap and confirmed my intracranial pressure was concerningly high. After removing fluid, I felt instant relief. Dr. Mitchell confirmed the IIH diagnosis and explained that untreated IIH can lead to permanent health issues. Dr. Mitchell asked if I knew why BCH hadn't performed a spinal tap. I told her I had no idea, especially since I had specifically requested one. She appeared visibly surprised and concerned by that answer. Upon discharge from UCHealth, the staff provided me with clear discharge instructions and follow-up recommendations. They told me exactly what symptoms to look out for so I know exactly when to come back to the ER. Dr. Mitchell gave me the information for the neurologist that she consulted with and recommended that I reach out ASAP to schedule an appointment since they know my case and will likely be able to get me seen sooner. I'm deeply disappointed in BCH Foothills Hospital Emergency Department, especially Dr. Shannon Sovndal, for dismissing a serious and time-sensitive neurological condition.. twice. I'm incredibly grateful to UCHealth, Dr. Mitchell, and her team for listening, acting quickly, and preventing what could have been a permanent outcome. I would not recommend BCH Foothills Hospital to anyone seeking thorough or compassionate emergency care. Go to UCHealth Broomfield instead!

I had a terrible experience and would not even in a dire situation, consider returning to this…read morehospital. I am not able to go into details, but I was severely traumatized by my visit there due to the lack of compassion, exhibited by staff. My safety was put in jeopardy by the decisions made by the staff that day, Specifically the nurses and physician. I felt bullied and judged and to them It seemed perfectly normal to treat their patients that way. They banded together and ganged up on me with what seemed to be to try to intimidate me. They succeeded as when I left there. I was traumatized,, vulnerable and afraid.

My little guy had his tonsils and adenoids out and ear tubes put in this morning. This was a…read morewonderful experience from the second we walked in the door. The wait area is cozy with a tv (playing cartoons for the little folks), and a kuerig. The staff was friendly and helpful. The nurses were the best! Letting our little guy pick out his gown and coming equipped with a basket of goodies to occupy his time while the drugs started working. They answered all of our questions (as did the anesthesiologist) and allowed us to stay with our son until he was sedate in the procedure room. As soon as he was awake, they came to get us. A 3 year old coming out of anesthesia is not pleasant, but nurses Sherrill and Jami were on it, armed with popcycles, applesauce, and juice. Not once did they get flustered as our little sweetie screamed and fought, pulling at his iv and completely inconsolable. There was an issue in another surgery and we would never have known, had we not heard the alarms, because everyone was calm and cool and 100% professional. I have to say, I was a tiny bit apprehensive with a surgery for my child, not at a hospital, but this was a wonderful experience! This staff was top notch!

My mother was admitted 09/28/23 into the ER. she had COPD, dementia, and she unfortunately…read moreaspirated which led to pneumonia. She spent 2 days in ICU, and was then placed on hospice where she passed away on 10/5/23. Losing your loved one is never the plan, but myself, and my family of 7 have nothing but gratitute and praise for the nurses and staff that cared for her. EACH and EVERY nurse, chaplain, and Hospice staff member gave the most compassionate care for my mom during her week there and her passing. They let us ask every question, explained things thoroughly, and were a constant source of comfort to my whole family during this difficult time. This hospital is very clean, and comfortable. I feel truly blessed to have had my mom's final care with the amazing staff at St. Anthony's North. Thank you so much!!! Angel Smith and Larry Combs

My boyfriend was taken to this hospital by an ambulance due to severe food poisoning. They stabbed…read morehim 8 times before they were able to get an IV in his arm. One of the nurses went all the way through his vein and didn't even know until he was told by another nurse. Now he's badly bruised. They tried to give him Zofran in pill form knowing that he couldn't hold anything down. They put him to sleep just to rehydrate him which is absolutely ridiculous. Then they woke him up at 4:30 am and called him a Lyft home with a prescription for the same medicine he threw up while he was there . I'd say unless you have a gun shot wound, find a different ER to go to.

We came to update our yearly mammogram. We are dressed to do imaging, no need to change into gown…read more We were seen expeditiously, nurse helped mee position myself to get best imaging possible of breasts. It is clean, quick and took us probably 15 min. I've done this in past and it would take lengthy amounts of time, with waiting room full of women, but none of it occurred this time around. Thank goodness!

I had cervical spine surgery last week at this hospital. This is the most efficient and quality of…read morecare is outstanding!!! Surgery went great then I had a blood clot form in my neck where I had surgery. The response time from the nurse to the doctors to the anesthesiologist and my surgeon was so quick and I was in the best quality of care I've ever had. This is the only hospital now for me and my wife. What a great experience!! Highly recommended for quality of care!!!

All the staff was amazing. I was admitted to 4 south. Dolly was wonderful, well all of the staff…read morewas! From the dietary,nurses, CNA's , housekeepers and doctors! They genuinely cared about how I was feeling! They made sure not to send me home until I was ready! They had my pain under control. More than 1 nurse even came in to tell me goodbye! This will be the hospital I go to from now on! Thanks again to everyone who took care of me! Leisa Huff

ER was horrible. Wait was long. Nurses and drs were rude. Was given an antibiotic based off of…read moreguessing what type of infection I had. They couldn't even figure it out.

San accelerated my dad's death. By the time he transferred…read moreto central he was severely neglected by Saint Anthony north , he had icu delirium, blood infection from an unnecessary catheter that travelled to his HEART AND PACEMAKER, over medicated, couldn't walk, couldn't talk, couldn't swallow, had lidocaine toxicity ( overdose?) underfed, (malnourished?) within 3 days at a different hospital, Saint Anthony central, he was walking again, swallowing, talking, icu delirium disappeared yet still in icu. Now he's is gone. Do better.

I am extremely disappointed with my experience with CommonSpirit Health and their overall…read moreprofessionalism, particularly regarding billing and communication. In May 2023, I went to the hospital for an emergency visit. Eleven months later, in April 2024, I was back at the same hospital giving birth to my first child. At no point during my prenatal care, hospital stay, or delivery was I ever informed that I had an outstanding balance from the prior visit. There was no discussion in person, no attempt to address it while I was actively receiving care, and no clear communication that there was an issue. Then in October 2024, the account was turned over to Professional Finance Company. On July 8, 2025...almost two and a half years after the original emergency visit, I was formally served and sued while I was five months pregnant with my second child. Being summoned during pregnancy over a bill I was never made aware of in person felt incredibly stressful and insensitive. To make matters worse, when I was pregnant with my second daughter (born September 2025), scheduling my C-section took four weeks because labor and delivery staff repeatedly told me I needed a referral... even though I already had one. The back-and-forth and lack of coordination during such an important time was exhausting and unnecessary. I am grateful that both of my daughters were delivered safely, and I will always be thankful for that. However, outside of the actual delivery care, my experience with billing practices, communication, and administrative professionalism has left me deeply disappointed and displeased. Patients deserve transparency, consistency, and compassion, especially during pregnancy and postpartum recovery. I am currently having to defend myself in court over a bill I was never clearly notified about during my care, which has added unnecessary stress during pregnancy and postpartum recovery. Unfortunately, that was my experience.

So - we ended up in the ER with my husband in extreme pain. They had a laid out and moved towards…read morediagnosing and resolving his Issue. It took a bit to get in to the back - but you have to Triage in a hospital. The staff was awesome. Went above and beyond to help us. When it became apparent that they could not resolve it - they brought in a specialist. Dr Isabelle Audet was amazing. They got his surgery done early in this morning. So. I was so happy with everyone. Thank you .

What a joke of a hospital system, puts me on these drugs with horrible side effects and say see ya…read morenext year when we can see you again! Complete jokers go some place else these clowns will screw you over

I came in at 2 am in pain I was curled up into a ball the doctor didn't want to do any exams she…read moresaid it was heart burn then two weeks later I went to a different emergency room then I had to get surgery done never going to this emergency room

worst staff to freaking ever come across they are so rude and made us feel like whatever was wrong…read morewith us, was something to be embarrassed about, they gave us attitude when they had us waiting about an hour in an empty hospital, not to mention the amount of gossiping they were doing. Horrible just HORRIBLE

Took our friend to the emergency room. Quick service…read more Uncomfortable seating in the ER waiting room. A large cafeteria. Our friend spent the night and returned home so I guess they know what they are doing.

Everything is top notch except their IV techs. A man with no…read moreclue how to take care of someone saw me twice in two months at the ER to start with. Mid thirty's brown hair and glasses and wierd. He was ridiculously bad and I Let him have it. So the second time when I refused to let him draw he remembered me and went outside the room and got another guy. The new guy was better but here's the thing. Both were as painful as a person could stand, missed the vein several times and the after math was the worst thing .I was disabled with the 1guy for 3 weeks.black bruising and so sore mentire are couldn't touch with nerve damage and pain . Second guy much nicer and used vein finder but the healing part was insane. My inside elbow swelled up like a fist. I had bruising up and down my whole arm including hand a finger and trails of red bruising up and down my arm. Look like I had crushed my arm in accident. So painful couldn't sleep. Drs were great,nursing was outstanding,front desk great,no wait. But those IV techs need to go.

I visited the emergency department on Monday and was in distress and extremely anxious when I…read morearrived. The wait was about an hour, but with the amount of people in the waiting room, I thought it would have been longer. While I was there, I was well taken care of by Emily, Molly, Shannon, and Anna. I genuinely appreciate not only their medical care, but also their kindness and support in an extremely stressful situation especially since I suffer from panic disorder. They really took the time to care for my mental health as well as physical. The only reason I am leaving 4 stars instead of 5 is because I definitely didn't love the area that I was in, given the fact that there were other people being treated in the same room. That being said, the place was insanely busy and there were others with more serious issues which is understandable. Additionally, the space I was in did not have a call button which would have been very helpful given my level of anxiety; however, the staff was very attentive so I luckily was never in a position where I absolutely needed the call button. The check in desk could have been more helpful and caring, but with how busy they were, I understood that they were just trying to check everyone in quickly.

Had all four of my babies here! And didn't have any complaints any time! Staff was great, food was…read moregreat. My care was 100%.