Called before Super Bowl at 4:20 & was told in 20 Minutes I…read morewould be picked up. 35 minutes later when I called again was told driver waited for last rider at drop off. Fine, I was going less than 7 miles and gave myself an hour & 10 minutes. However, I got there 10 minutes late. Plus, it was $22 vs $17 quote from Uber. This made me to use the Uber app.

Looking for a ride to St. Louis Lambert Airport from St. Charles MO County? Forget these people…read more The website reservation system is faulty, and the dispatchers are rude. I attempted to get a ride for a business trip and contacted these folks for a ride to the airport. Forget it! I won't waste another minute trying to use this service.

I was on my way to work when my car broke down. I managed to idle it home and tried to call a cab…read more I was unable to get through so I decided to book an appointment online. I have both called and booked rides multiple times now. No contact what so ever. It has now been between 4 to 4 and a half hours and still no contact. I was supposed to have a very important meeting about my future with the company I work for. I guess I know how well that meeting is going to go now.

Made a reservation last night for 7:00 AM ride to the airport. 7:15 called to find out where the…read morecab was. They didn't have the reservation, saying they weren't supposed to take reservations after a certain time or some such nonsense. had to wake somebody up to make my flight. No wonder Uber and Lyft are winning. Do Not Use. Let the Dinosaurs go extinct.

No one answered the phone when calling for cab ride transportation to the airport. My wife then…read morebooked a cab for a 3:15 AM appointment online. We waited until 3:35 AM and no cab showed to pick us up. We then had to drive our personal vehicle and pay for parking at the airport, so we didn't miss our flight, as we were going on vacation. When calling Ace Cab when back home, they said that the online service is only for daily rides to go back and forth from work. All of our info. was in their system, and we were even given a confirmation number. I think they are a poor excuse for a cab service, and we will not be using them anymore. I think everyone should be wary of using them as well. I give them an F for failure to resolve our issue.

I had a very rude driver who started the meter without me being in the car. Also he waited until we…read moregot all the way to my destination then decides it appropriate to tell me he doesn't take cards. Cash only. He tells me that he will drive me to an ATM to which I ask if he will be charging me and he doesnt respond. So I assume that its a no. He did charge me. I was very upset so I called the dispatcher and she said he was aloud to do all of that. So my question is how are they able to get disaplined??? If there was a way I would have given 0 stars. He needs to be fired! I am out $8 bc of that jack ass

I'll start with the positives: The car service was on time, the car was clean, and the driver was…read morea safe driver. However, the website was very misleading. I booked a SUV for my boss and I on a business trip. Per the website, I was expecting the black SUV with black leather interior and our driver to be dressed professionally. What I got was a tan SUV with tan cloth interior and a driver wearing a bomber jacket with dog hair on it. And as I was waiting in the car while my boss was in a meeting the driver was taking calls to schedule trips, extremely unprofessional. I would not recommend this service if you are using it for professional purposes, however, if it's a more casual trip then it would be fine.

Thanks so much to the 'System Administrator' who took it upon him or herself to CANCEL my…read morereservation without any warning or even a phone call to advise me, leaving my family - two adults, one toddler, and a ton of luggage - to scramble to find an alternative ON CHRISTMAS. That cab without any windshield washer fluid was an awesome alternative, and the driver got a stellar tip since it was $20 less than your car service would have been. Thanks so much to the company, which kept me on hold when I called from the airport to figure out why my reservation had been cancelled, only to force me to leave a message, but whose voicemail was full ON CHRISTMAS. We came back out of loyalty, having successfully used this car service a few years ago, but never again.

We used Premium Transportation for transporting 4 adults and an infant and they were fantastic!…read more We needed to be picked up at 2 different terminals in St. Louis and transported to Chesterfield, MO. He was ready in the terminal to assist with the luggage and brought us right to the other terminal in time to pick up the other family members and their luggage. I definitely recommend Premium Transportation Services for your Limo Service!

I booked a ride from Lambert St. Louis airport to Freeburg, IL at the last minute two days before…read moreChristmas. Premium was able to accommodate me with no problem. The driver met us at the Baggage Claim and had a Sign with my name on it. He helped us with our Luggage and made us feel like VIPs. Professional and Friendly. New, Clean and Spacious Car. I will definitely call Premium Transportation Services the next time we go to St. Louis!

Dependable, Kind, punctual . Always use Axel whenever I need medical transportation…read more Service very necessary in my life due to poor health.

Yes I would. This is a very good service especially for handicap people who have to get around. I…read morerecommend good drivers that I have been with is Donna and Rick.

Amazing, we rode in sprinter limo it was clean ready on time, great driver…read more Will use them again.

Fantastic service, Booked a car for my daughter to and from the airport,…read more they where early and the service was prefect, Thank you.

My wife and I contacted Janez Luxury Limo on April 24th to schedule a limo in order take us to and…read morefrom our wedding venue. We scheduled two services July 2nd at 2:30 pm (for drop off) and July 4th at 11:00 am (for pick up). We talked to Jane, the owner and operator, personally for the reservation. Jane charged us $95 per way for a total of $190. The agreement was that she would drop us off and pick us up 2 days later. We paid a $50 deposit to secure the reservation. I emailed on June 27th to confirm all the details. Our wedding was on July 2nd. Jane was over 45 min late picking us up that day. The company did not call to tell us they'd be late. We had to call ourselves. When we did call she stated that they had the address wrong and that they went to another street. Jane said she would personally come to pick us up and she would be there in 10 min. She arrived within the 10 min and apologized for being late. We ended up having to put our own luggage in the car and when we entered the limo it smelled like cigarette smoke. We ignored it and when on our way to the wedding venue. We paid her the remaining deposit due of $140 before she departed. On the day of our pick up, July 4th, we called Jane to confirm our reservation details and she didn't not answer. A few minutes later she called and left a voicemail and texted us to call her back. We immediately texted back and said we just wanted to confirm our pick up details at 11 am. She replied and said, "ok perfect". We got a little worried when the limo wasn't here a few minutes early. We waited for 15 min then called to ensure the limo was on the way. No one answered our call so we sent a text to the number she texted us from. We still didn't receive a reply. We called and texted on our two phones multiple times and she didn't answer or reply back. Because we are in a very small town and it's July 4th, all transportation is halted. We called several other limo companies, taxi services, the local trolly service, cal rental services, etc and no one was operating today. We finally found a company that dropped what they were doing to come pick us up. We sat outside in the July heat for over 3 hours waiting to finally get in our car from a competing limo service because of the predicament Jane put us in. We remained calm and respectful during the entire event and did not give Jane a reason to treat us like this. In fact, when she dropped us off at the wedding venue, she commented on how calm we were and asked, "Are you two always this calm?" Jane left us high and dry on July 4th on our way home from OUR WEDDING. We do not recommend her services and will be pursuing legal action if she does not reimburse our $95 for the trip home.

From the owner: Jane'z Luxury Limo is offering clients throughout Lake St. Louis and the surrounding area quality…read moretransportation services. Great service begins with great people and real experience which is why we put so much into choosing the best people to join our team. You'll always have a driver who knows punctuality, safe driving and customer service inside and out. We aim to not only meet your needs, but also exceed your expectations of what a Limousine Service can be.