We had a great experience with St. Charles Exteriors. Michael was responsive and easy to work with. What I especially liked was that he did not ask for our insurance estimate- just gave us a fair and honest quote. It was less money for a better quality siding than our other estimate (and that company did require us to provide our insurance payment information). He also worked with our insurance company to get coverage for additional damage he found. During the walk-through, after everything was complete, we found a couple of spots we were unhappy with. He promptly sent his team back to fix everything. After completing our siding, we hired him to put on a new roof. I definitely recommend! read more

St C Exteriors has a 10- year guarantee of craftsmanship that they do NOT stand by. Our roof is less than 10 years old and has a leak that caused significant interior damage. The roofer refuses to go up on the roof to inspect, speculates and claims what is wrong is not due to weather or craftsmanship, and refuses to fix the issue or damage. read more

Requested an estimate a month ago. The company sent someone to my home to take a look. Wrote a "Guess"timate on the back of a business card and said he'd have the office send me a formal estimate in the mail. Called a week later and asked if they had forgotten me. The same guy who gave me the "Guess"timate told me that he would try and find my paperwork and mail the estimate to me. 2 weeks later and still no estimate. Not calling them back. read more

We signed a contract for some minor siding and fascia work. They estimated 6 weeks before they could do the work. We checked after 3 months with no work or communication. SCE played dumb and had to check it out and get back to us. No call. We called back. They had to check with a coworker. No call back to us. Finally canceled the contract after months of horrible customer service. You all can do much better than SCE. read more

St. Charles Exteriors successfully corrected a difficult situation. They managed to instal aluminum siding over existing/failed cement fiberboard for a maintenance-free installation. This was completed over a metal roof, which required using a ladder system to avoid damaging the roof. We are very happy with the resolution. It looks great! read more

We contracted with owner for a full replacement of our chimney (on his recommendation, due to the amount of rotted and burnt wood in our old chimney). He said it would be a 2-day job and that they could start within 2 weeks. We set an appointment for 4.5 weeks later with another company to install the fireplace. The St. Charles Exteriors owner assured me that would be more than enough time. There were a total of five delays and only one time did the owner contact us to tell us. Every other time we only found out about the delay after we called him. Finally his subcontractor started the job over twice as long as the timeline we were promised, and only four days before the fireplace company was scheduled to come. The next morning his subcontractors claimed to be finished, having only replaced one small part of the chimney, rather than the entire thing as we had contracted. We called the owner. He claimed to know about it, saying that when the workers opened up the chimney they found very few bad boards and only replaced those. He also said he would give us a discount (but he would not tell us how much the discount would be). We told him that we were not comfortable changing the contract without any discussion, advanced notice, or agreement on price. Meanwhile, subcontractors told us they had done what they were instructed to do, and even showed us the text that confirmed their claim. Before the workers left, we inspected the chimney and found several pieces of rotted and/or burnt wood still in the fireplace. We immediately called the owner and told him that, since he was attempting to breach our contract without having made any attempt to contact us, we wanted a refund of our down payment. He refused to do so. We threatened to call a lawyer and sue him for it. Within approximately 10 minutes of that phone call the subcontractor foreman said they would redo the entire chimney per the contract. He said they would start later that afternoon (Saturday) and be finished by Monday, the day before the fireplace installation was scheduled to happen. He promised to send an email confirming what he told us. That email never came, nor did they start until the next day. The workers were not finished on Monday as promised and the fireplace company workers had to wait two hours before they could begin their installation. There was still about 4-6 feet of siding not yet installed by the St. Charles Exteriors subcontractor at the end of the day on Monday. It was supposed to rain the next day, so he told me he would come back on Thursday. He pointed out to me that he had wrapped the entire area and assured me that it would not leak. Contrary to his assurances, however, it did leak badly. We reported it and were told that the leak would be fixed after the rain stopped. The siding person finished the job Christmas Eve morning. Within 1-2 hours the owner of St. Charles Exteriors called to "settle up." As it was a holiday, we called the day after Christmas to set an appointment. Within an hour the chimney started leaking again. We emailed the owner and sent two videos that showed the leak. We told him we wanted to postpone our appointment until we were assured that this second leak was fixed. About a week later (it rained nearly every day) the subcontractor foreman came and worked on the leak. The following day, the owner called and said he wanted to come out and settle up. We emailed and told him that for reasons we were sure he could understand we'd like to wait until the next rain to ensure that the leaks were, in fact, fixed. He wrote us saying that "it is not OK to wait that long." We wrote and told him simply that we would be more comfortable waiting. We heard nothing in return from him until after the next rain. He contacted us immediately. There being no drips, we made an appointment and paid the balance. Needless to say, this was a stressful ordeal. Yet, the only time the owner ever apologized for anything was with regard to one of the five delays. He didn't apologize for any of the other delays, nor did he even contact us to tell us there would be delays. He didn't apologize for the workers not doing the job according to our contract, which he claimed he approved, nor did he contact us to get our approval before they did it. He didn't apologize for the rotted wood that was left in the fireplace. He didn't apologize for making the fireplace installers wait. He didn't apologize for the drips. On the contrary, he acted as if we were the problem. With one exception the only time he ever contacted us before we contacted him was when he wanted to be paid. We strongly regret contracting with St. Charles Exteriors, nor would we recommend them to anyone. read more

We have used St.Charles Exteriors at various times for a new roof, window installation, door repair and minor installations. Always prompt, professional, well-done and fair in price. We have recommend them to friends with the same results. Bev and joe Schraibman, Olivette. read more