The staff here is wonderful! They took great care of my kitten and got him in to be seen ASAP! They were very thorough and helpful! Would 100% recommend! read more

25 years. This pains me because I've taken my cats to St. Francis for 25 years (I checked my records). All it takes is one under-trained vet tech put in charge for a week to chase a loyal client away. One of my cats is old. It's a fact that the older anyone gets, the more cantankerous and obstinate they become. This review is proof. When I took my cat in, I did not know the vets were out of town. Had I known that, I would have postponed the visit because dental issues need a higher level of care than a check up and vaccines. The staff let me open the carrier and allow my cat out, only to put him back in the carrier to be examined in a room away from me. The minute I sat down to wait, my immediate thought was that he's thinking he's headed back home and this isn't going to go well. One scream and a hot minute later, he was brought back to me in his carrier, and the tech literally made the motion of "I'm done" when she said "There is nothing we can do for him today." Forty-eight hours later, I called the pharmacist about a prescription for gabapentin for the next visit: it had never been ordered. He literally explained to me how he processes vet prescriptions to assure me he never received an order from St. Francis, even offering to call about the prescription on my behalf. Instead, I called to speak to the vet directly and got the same vet tech who set up my anxious cat for failure. It was obvious she knew she had done something wrong and didn't want me to talk to the vet, who was still out for a conference/vacation time. Had she just taken the message with no questions asked, I wouldn't have thought anything of it, but because she was clearly on the defensive, it was obvious to me she knew she had messed up. Okay, fine. Own it. We all make mistakes. I just wanted to discuss getting the procedure done as quickly as possible--without coming in the 2-3 times as the tech had suggested--knowing the risks of anesthetizing an animal without prior blood work. Money is no object to me when it comes to my animals, but my time and our collective anxiety are. Let's get it done in one fell swoop. If something happens, well, I'm the one who made the decision. The vet did call me. I was surprised she got the message because I think the tech would have liked for all of it to go away. But I'm not stupid. My pet needed care as soon as possible, and I didn't want to go to a new vet at the time. So I didn't mention the staff's mishandling of the situation and the tech's attitude. However, I knew the tech had probably greased the works before the call, and I felt like I was groveling for my cat to receive the necessary care. The dental work went off without a hitch, and there have been no problems since. I thought I had a caring relationship with the vet after all the cats I've had to have euthanized and all the literal tears over serious illnesses. However, it became clear, after a few off the cuff remarks, no one at St. Francis wants to deal with me or my animals. If you don't have the resources to deal with a meanie, just tell me and direct me to someone who is better equipped. That wouldn't hurt my feelings. I'm well aware he's troublesome. But, at this point, I don't ever want to talk to someone from St. Francis again because I feel humiliated at having to beg for care and apologizing for my cat's behavior, which is actually natural. And if you look at the other bad reviews, you'll notice a pattern: once they run into a problematic animal, they stop communicating. And, yeah, as with another client, there was poop in my cat's carrier when I got him home, and it didn't happen during the drive back. So if you have a little jerk, find another vet. read more

Our 16 year old Luna was a work-in referral because our regular vet was out of the office. She was vomiting, crying when using the potty and acting like she didn't feel well at all. I wasn't sure about this, but sometimes things happen for a reason. The facility is really nice inside even though it is a repurposed older home, and it is very clean and did not smell like a vet, which is a plus. The front desk staff was very caring and took time to talk with us even though she was a work in. The nurse was awesome, and Luna was not scared of him at all. She ended up staying overnight for fluids and medicine after the doctor did a complete blood work-up and even had her records from her last blood work up from our usual vet sent over. She ended up having a really bad kidney/UTI infection. The doctor was also very caring and took time to talk with us about what could be causing her infection and how to treat it. The cost was very much in line with what our other vet would have charged. Most vets are pretty expensive, and if you can't afford the vet costs, you shouldn't have pets.Often you get what you pay for. I was thinking about moving vets anyways, so it looks like they may have gained a couple of new patients. Five stars!!! read more

these so called vet "animal doctors" took my $300.00 to lance my dogs ear and sent us home. the next day it was the same. I went back to the clinic about 4 days in a row and was run off each time . they told me they put some kind of med in his ear. it drained out the first day. on about the 4th or 5th day, they still would not see my dog again, told me to leave and not come back as well as threatened to call the police. thanks st francis. I recommend Faulkner Cty Vet in Greenbrier. read more

We have had great experiences with this clinic. Our regular vet referred us to this clinic when we needed somewhere to board our dog, Percy. Our regular vet does not treat rabbits so we took our rabbit there to be spayed. The vet as well as the vet techs were very friendly and knowledgeable. They were prompt and polite. The receptionist is also wonderful and helpful. read more

Our sweet boy Mox had to come in this morning because he wasn't feeling well, the went above and beyond to accommodate us at the early hour and treated him well as he stayed there through the day, when I picked him up they went over all they did and all we needed to do, had a plan printed out for future care and seemed to love Mox as much as he loved them. I also left something at the counter and they went out of their way to make sure I got it back today. Thanks so much!!! read more

St. Francis Veterinary Clinic - Veterinarians Near Me - Conway, Arkansas

I'm not sure if the dr. Is responsible, the pet shaming Male assistant or the smart mouthed little girl who answers the phone and or checks you out but.....my dog had ear infection and first round of antibiotics didn't do it. Covid struck and you would think that they would prescribe another for cost of meds. no way. They wanted to charge me for another exam during a pandemic in which as I explained couldn't leave my house because I had just been released from the hospital after a very serious neck surgery. When things do get back to normal I hope everyone will remember this review and that my little sweet Zoey couldn't get meds to help her. I will find another vet open, pay that exam in full to get her help and recommend everyone go there. St. Francis should just clise. read more

We just moved to Conway from out of state and I am SO happy I chose this vet! They have a nice website and you can request an appointment there, I called and the receptionist was so nice. We got there and the building was well taken care of, the rooms clean, and staff so friendly. They had fair prices and were quick but still made sure our questions were answered. I brought all of my dogs paperwork and she made copies of everything so I could keep my own records, she was so kind and helpful! We even got a bag with information, dog treats, and coozies/cups and pens for us. This is without a doubt my new vet read more

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We boarded my cat here for a week and a half while we were on vacation. We thought she would be safe given it's a vet clinic, but apparently we were wrong. We were never called at any point during our time away to alert of us any issue. When we arrived to pick her up they brought her out to me in her carrier filled with poop. They didn't clean out her carrier and who knows how long she was sitting in it. The girl I spoke with said she "cried" every time they walked by. She's a cat, and she's in a new environment. She was probably scared. That is not abnormal. I asked her about the poop and she said she wouldn't go in her litter box. Fine, whatever. It's still their responsibility to clean her area up so she's not sitting in filth. If they didn't feel up to the job they should've called me immediately instead of neglecting her and leaving her to sit in her own feces. When we got her home, we saw she had two bloodied nails so I took her to our normal vet who had to sedate her and patch her up and gave her an antibiotic shot for a potential infection since she was bloody, inflamed, and walking in her own poop for who knows how long. I called St. Francis and told the office manager what happened and she was very kind. I requested a refund for our boarding and they pay our vet bill. The owner refused. They refunded a small portion of our bill that was having her nail caps put on but that was it. They took no responsibility for their negligence and made no effort to make it right. Clearly they don't understand how to work with scared cats, they'll just leave them to sit in their own waste in their cages. Don't take your cats here. read more

One of the best I've ever used. They spoil our babies and that makes me happy. When my Doxie goes in she knows Victoria is gonna take her and love on her. Our lab knows he gets to go for a quick run. Love the whole staff, especially Dr Stone. read more

I am rather fond of St. Francis Veterinary Clinic. The staff is always very friendly and willing to answer all your questions to the best of their abilities. Even though they are all the way across town from where I live, I can't imagine going anywhere else. Keep up the good work. read more

****BEWARE**** Dr Stone lied to me about my cat. She overcharges and told me my cat had severe teeth damage and needed immediate surgery to pull some of them. And she gave him some antibiotics and then X-rays and other things that cost several hundred dollars. Then told me it would cost about $700 to get his dental work done . After worrying and stressing over this I took him to another vet and he told me there was absolutely no damage or gum disease or anything in his mouth & that his teeth were perfectly fine and they didn't even really need cleaned but he cleaned them anyway for me. I do not trust her and I'm very upset YOU she would lie to me like that just to get some more money. She told me my cat would need to be on steroids the rest of his life because of a respiratory issues but then she would not refill his prescription without more blood work and x-rays and go through the whole thing again several hundred dollars later. I would never take my animals to her again. I would research before taking my animals to her if I were you. She overcharges and is dishonest :-( I would not even rate her as one star but it forces you to. read more

I took my 2 month old rabbit in after noticing nasal discharge. I had just got her 5 days earlier, and wanted to make sure she didn't have snuffles, a bacterial infection. I knew she was underweight and needed to get a full checkup, but otherwise she was super sweet, curious, happy little girl. As soon as they asked about food, housing, etc. The vet said she wanted to check for dental abscesses, which require sedation. I was nervous, but I consented to the sedation since a friend had highly recommended this vet for rabbit care. After about 30 minutes the vet came back in and said my rabbit was in recovery, and that there were no dental abscesses. She went ahead and prescribed antibiotics for snuffles. Then had me wait about 15-20 more minutes before bringing me a still heavily sedated bunny. She said that it could take a few more hours before she'd be fully awake. So, I took my bun home and got her comfy, hand fed her, gave her water, and her medicine. Then put her in her hutch in a clean disposable litter box with a towel and went to bed. When I woke up my bunny couldn't use her back legs. I called the vets office and through gushing tears told them what was going on. They said that the vet that saw her the day before was out, and they didn't have an available appointment, but said I could bring her in and they'd eventually see her. They called later asking if I'd seen her have a seizure, I said no. Then the vet wanted me to approve to pay for an i.v. and told me to come get her at the end of the day. When I went to get her she was in the same condition, the vet never came to talk to me, nor did they offer to do an xray, or offer any explanation of what caused the paralysis. It's been two days now, my bun is still paralyzed and they haven't even called to check on her. I don't want to keep taking her in everyday just for them charge me and tell me to observe her without trying anything to help her. Money is obviously more important than the health of my rabbit to them. Especially since it seems obvious that her condition was caused by them. I'm hoping to find another vet that will actually try to help her. read more

Here are some words I would use to describe St. Francis vet clinic: knowledgeable, caring, friendly, professional. Here are a couple of words I would not use: affordable, convenient. They give very good care, but they charge a lot, and they aren't open on Saturdays. read more

We had no issues with St. Francis when we were only bringing our dogs for their maintenance shots, besides the excessively expensive cost. The office is clean, and the staff is very friendly and helpful. Unfortunately we developed major problems with our "sick" dog. We brought our dog in with mysterious lumps and cloudy eyes. Dr. Stone did a simple diagnostic procedure, and let us know that she could not provide us with conclusive diagnosis and she recommended another diagnostic test, which would tell us if the lumps were malignant or not. She left the room and never returned. Of course were worried sick, but after the Vet tech provided us with the cost of the diagnostic plan, we unfortunately agreed we could not afford this, and potentially cancer treatments, no other plan was provided, nor did Dr. Stone return to discuss other options. We left very upset that our dog possibly had cancer and we could do nothing for her. We received a call from the office asking if we wanted to have the procedure done, of course we told them we couldn't do that, again no other options were given. Our dog progressively developed more lumps, and her eyes became so bad her sight began to fail. We took her to another Vet for a 2nd opinion. Within 5 min that Vet stated that he believed the issue was allergies and recommended a $20 steroid shot, as well as a series of steroids for treatment. He felt confident the issue was not cancer, but we would determine further after the steroids' had a chance to work. He agreed she had developed glaucoma and may need treatment for this. Within days her lumps were better and her eyes were improving. Now after her 2nd shot she is 95% better and her sight has improved. IF would have not gotten a 2nd opinion when we did we would have a dog with full glaucoma in both eyes and no sight. I know Dr. Stone is a good Vet, but she should have spent more time with us discussing options that were financially feasible for our family, not assuming that we would pay for a diagnostic procedure that was $700 and then possibly chemo treatments. Needless to say, we will never step foot back in this Veterinarian office and I would NEVER recommend anyone to use them! read more

I would never take my pets anywhere else. They receive excellent care both medical and boarding. They love my dogs like they were their own. I highly recommend them to anyone who wants their pets loved and well taken care of. read more