the first appointment to diagnose was great. unfortunately, after being told to call back once his…read moreantibiotics were finished... they told me the initial vet had retired and a second appointment was needed. Unfortunately what the first doctor said, isn't being held. I was told to call back if the first medicine didn't work and he would provide a prescription. in other words, the receptionist wants me to spent another $150. why did they assign a new patient to someone that retired within days after my appointment? June-Aug 2025 I'll be pulling his records to find a better vet.

The staff doesn't really have a attention to detail. I told them to call me on Friday and they…read morecalled me on Thursday and then said that they tried to reach me and then after I came in and had my dog exam and paid the fee for a consultation fee they basically left me hanging with a pregnant dog and then told me that I need to go find somebody else to do it which is fine but at the same time like I didn't bring my dog there to pay somebody and then have to go to a whole Nother bed so I would just say communication wise. This bed is not very good but at the same time I cannot attest that they have bad services for the actual animal. My review is purely based on poor communication between doctor staff and owner

My babies LOVE their vet! This was the only clinic that could take my dog Kevin when he got…read morepneumonia and became lethargic. He was hospitalized for three days with IV fluids and they updated me every step of the way and even bought him some canned chicken from the Harps down the road when he refused to eat his prescription food. I've been coming here with all of my other dogs and cats ever since and I've always been happy! They go above and beyond to provide quality care, communicate and address and questions or concerns I have, and give me the best deal

Easy to get in. Only charges for what is needed with no pressure. I feel like my wants and needs…read morefor my pet are valued and our best interests are considered without upselling. Very friendly Dr. And staff. Feel well cared for. Small town feel rather than "big business" presentation. Clinic is clean and well maintained.

I took my Schnauzer to Hartman for his entire life. At least 1x per year he'd get some sort of…read moregastrointestinal issue, usually a little blood in the stool. Almost a decade of charted issues and routine check ups. Somehow, his back tooth got bad enough that it got infected. Took him in on a Thursday and the vet prescribed him NSAIDs. Now, at this point, I have no idea. I'm not a vet. I trust the professionals. By Friday night he is puking up blood. Hartman closes at 5pm, this happened literally at 5:15 pm. So I hope for the best and plan on taking him in on Monday. He wound up having to go to the emergency vet because he started wailing in pain toward Sat night. Come to find out, NSAIDs are not good for gastrointestinal sensitive patients and is ultimately what caused his internal bleeding. Why was he prescribed NSAIDs with his charted history. A simple google search of "should you give NSAIDs to someone with GI issues" returns a resounding NO. Yet they did and my dog is no longer here because of it. My GFs dog, who grew up with my Schnauzer, was a long haired Daschund. After he was 10 years old, Hartman said over and over that his teeth were getting bad but at his advanced age, wasn't a good idea to be put under. Fast forward SEVEN years later of this being the same narrative when we would take him in and say "maybe we need to pull some teeth here". Nope, he's too old for that. Well, finally, his teeth abscessed and Hartman finally agreed to put him under and do some surgery. They cleaned his teeth and pulled a few and assured us he should be on the right path. Less than a month later we were back in their office because his mouth was worse. The infection was so bad it had eaten away some of his upper pallet and was rotting through the outside of the skin (see below EDIT: couldn't post due to it being graphic because his little face was THAT BAD). They FINALLY realized they fucked up and referred to us to Memphis to a vet that specializes in dental issues. They were appalled at his condition and could not believe that he had been under the care of a licensed Vet, much less Hartman who they take referrals from all the time. This vet is like a bad PCP. Cookie cutter diagnosis, always by the book even when the patient presents with obvious symptoms, nope, by the book. One dog died due to their negligence and my other dog suffered needlessly for YEARS with infected teeth because the book said it was risky to do a teeth cleaning on a dog that was 10. He lived until 17 AND HAD SURGERY AT HARTMAN at 17 years old. Had they taken his teeth more serious (and shame on me for "trusting" the professionals against my better judgement, a mistake I will not make again) my sweet little guy would have had a much better quality of life in his golden years. **I kept this all to myself for a few years until I realized they are paying to be promoted on Google as a top result. Please take your beloved animals anywhere else**

I brought my cat in for eye discharge. $150 dollars, two trips to the vet and 10 days of putting…read moredrops in his eyes twice a day, and the truth is they have no idea how to treat or what the discharge is from. Use home remedies they say. What a rip-off. Never ever go to that vet.

I was very pleased how they took care and are taking care of our old man (13 year old Husky), Momo…read more Everyone is friendly and you can tell love animals.

Malpractice clinic. Brought my older cat in for grooming and had them annotate on my pet's records…read moredo not sedate for medical reasons, they did it anyways because "that is what we are used to doing". I was never given a call ahead for issues and had to call 7 hrs later because of not hearing anything for what was suppose to be 2-3 hrs. Afterwards, they told me sorry about that, charged me anyways and the owner proceeded to tell my wife that she was rude for being irate even though our pet could have easily died due to the groomer not bothering to read the file. Find another place.

Very sweet and knowledgeable staff. The vet is sweet and truly cares about the pets. I will…read moredefinitely be back.

I am new in town, and was uncomfortable with the process of finding a new vet for my fur kids! I…read morechose this one & I don't regret a single thing about that decision. Everything about Dr. Smith and her staff is amazing! I am comfortable placing my babies in their care and I love the communication that they keep with you! This is a fantastic place of care and I highly recommend them to everyone!

They go out of their way for all animals. If there is a difficult case, like my dog is, they do…read moreextra research on their own time. Call other doctors for their specialty in that area. Offer knowledge and understanding for your pet. Upfront price estimates on any procedures that need done. I wouldn't go anywhere else.

Great animal clinic to bring your furry family members. Vet is smart and knowledgeable. Staff is…read moresuper friendly and very helpful. All was welcoming and kind. The staff loves their assignments at the clinic and happy to be there. Clean, fresh waiting area and rooms. We came for BAER hearing test, 3hr drive and well worth it for this service, that's not offered in my city. But I would come her for other services if we lived in the area. I'm sure their animal companions that is there for boarding is content and cheerful until their parents return.

Very kind staff. They even stayed late to work on my kitty's spay after she licked out the stitches!read more

Companion spay and neuter clinic took very excellent care of my 3 boxer babies!! I got there the…read morestaff came out to my vehicle and got my babies, the staff is very friendly and helpful!!The site where they had their surgery is barely noticeable. Very clean cut surgical site I had them all done 3 days ago!! They were all up and ready to play the next day like normal! I would highly recommend for your fur babies!! They treated them like they was taking care of their own babies! An that's hard to find!! I will definitely be back!!! Thank you to all the staff at Companion Spay and Neuter for the wonderful care of my babies!! XOXO Kaine, Reyna and Sweetie

The staff here is wonderful! They took great care of my kitten and got him in to be seen ASAP! They…read morewere very thorough and helpful! Would 100% recommend!

25 years. This pains me because I've taken my cats to St. Francis for 25 years (I checked my…read morerecords). All it takes is one under-trained vet tech put in charge for a week to chase a loyal client away. One of my cats is old. It's a fact that the older anyone gets, the more cantankerous and obstinate they become. This review is proof. When I took my cat in, I did not know the vets were out of town. Had I known that, I would have postponed the visit because dental issues need a higher level of care than a check up and vaccines. The staff let me open the carrier and allow my cat out, only to put him back in the carrier to be examined in a room away from me. The minute I sat down to wait, my immediate thought was that he's thinking he's headed back home and this isn't going to go well. One scream and a hot minute later, he was brought back to me in his carrier, and the tech literally made the motion of "I'm done" when she said "There is nothing we can do for him today." Forty-eight hours later, I called the pharmacist about a prescription for gabapentin for the next visit: it had never been ordered. He literally explained to me how he processes vet prescriptions to assure me he never received an order from St. Francis, even offering to call about the prescription on my behalf. Instead, I called to speak to the vet directly and got the same vet tech who set up my anxious cat for failure. It was obvious she knew she had done something wrong and didn't want me to talk to the vet, who was still out for a conference/vacation time. Had she just taken the message with no questions asked, I wouldn't have thought anything of it, but because she was clearly on the defensive, it was obvious to me she knew she had messed up. Okay, fine. Own it. We all make mistakes. I just wanted to discuss getting the procedure done as quickly as possible--without coming in the 2-3 times as the tech had suggested--knowing the risks of anesthetizing an animal without prior blood work. Money is no object to me when it comes to my animals, but my time and our collective anxiety are. Let's get it done in one fell swoop. If something happens, well, I'm the one who made the decision. The vet did call me. I was surprised she got the message because I think the tech would have liked for all of it to go away. But I'm not stupid. My pet needed care as soon as possible, and I didn't want to go to a new vet at the time. So I didn't mention the staff's mishandling of the situation and the tech's attitude. However, I knew the tech had probably greased the works before the call, and I felt like I was groveling for my cat to receive the necessary care. The dental work went off without a hitch, and there have been no problems since. I thought I had a caring relationship with the vet after all the cats I've had to have euthanized and all the literal tears over serious illnesses. However, it became clear, after a few off the cuff remarks, no one at St. Francis wants to deal with me or my animals. If you don't have the resources to deal with a meanie, just tell me and direct me to someone who is better equipped. That wouldn't hurt my feelings. I'm well aware he's troublesome. But, at this point, I don't ever want to talk to someone from St. Francis again because I feel humiliated at having to beg for care and apologizing for my cat's behavior, which is actually natural. And if you look at the other bad reviews, you'll notice a pattern: once they run into a problematic animal, they stop communicating. And, yeah, as with another client, there was poop in my cat's carrier when I got him home, and it didn't happen during the drive back. So if you have a little jerk, find another vet.