I am writing this review to protect future guests. What I experienced at this property was not a…read moreseries of minor inconveniences -- it was a pattern of deceptive practices, undisclosed charges, and genuinely unsafe conditions. The Cost Is Not What You'll Be Quoted I booked through Hotels.com at a confirmed total of $239.76. My card was charged $264.31 immediately by the hotel. After the wrong payment was collected, non refundable, the property sent a rental agreement -- never disclosed at booking -- containing language stating all charges are "valid and final." I was required to sign it or forfeit my entire payment with no recourse. I signed under duress. Then, I was told a $150 damage deposit was required to receive my door code. This deposit does not appear anywhere in my booking confirmation. It was not disclosed at booking. I had no choice but to pay it or have nowhere to sleep with two children, having already paid in full for a nonrefundable reservation. I have documentation of every charge. The Business Practices Are Dishonest I want to be specific about the conduct throughout this process. When I contacted the property about the overcharge, Lyn said she had no control over Hotels.com pricing and fees. Hotels.com disagreed, showed me that they didn't charge undisclosed fees and that it was the hotel, and submitted a formal waiver request to the hotel-- which they denied. I received a message from the hotel stating that I could book direct and then they could consider refunding the hotels.com charge but when I questioned it and asked for written confirmation that it would be refunded in full so I wasn't charged twice I got silence. They had full authority the entire time acknowledged by them. They chose to tell me they didn't and refused to correct the erroneous amount. Every attempt I made to resolve this reasonably -- asking for written confirmation before rebooking directly, requesting the room I actually reserved, questioning undisclosed policy-- was met with silence, deflection, or new obstacles. The rental agreement introduced after payment, the deposit demanded to get the door code, the single breakfast voucher for three guests -- none of these were disclosed at booking. All of them were collected anyway. None of it was optional without losing the payment already made. They refused to work with me or hotels.com to resolve it and instead they kept referring me to their direct booking and how everything is handled better direct including these disclosures. They should not be listing on third party services if they can't be honest and upfront via that channel. The "Breakfast Included" Claim Is Misleading The reservation states breakfast is included. I booked for three guests. There was one Denny's meal voucher. For three people. This is deliberately misleading. There were additional coupons for other locations that require you to traverse town to actually receive any of the discounts. The Room Is Not What Was Advertised There is nothing luxury about this property. The walls are damaged throughout. The blinds are broken. The bed is a handmade frame of nonstandard height -- at 5'10" I had to climb into it. The smoke detector had no batteries. The image shown shows how it was when we entered the room. I didn't touch it. The beds were firm memory foam and comfortable enough and the sheets were soft, but the skirt was dirty, also pictured. Bottom line: Go elsewhere. The room is not luxury. The costs are not disclosed. The breakfast is not included for your whole party. The facility is not confirmed safe. The business is not honest.

"Wow" such an amazing and comfortable "home away from home" and well stocked, super comfortable…read moreplace to stay. You will even find coupons for freebies at local restaurants (meals, desserts etc) upon checking in right inside the door. Full-size kitchen with all appliances including full-size washer and dryer. We are looking forward to our next stay at this well kept and super comfortable establishment..!!!