Dearborn Heights facility is AMAZING!! I've had experience from my late husband to one of my…read moreclosest friends and everyone in-between...to now have them handle my late brother-in-law. As humans we think we're, enivincible, with plans no place...no one wants to talk about death or the end of life, but I assure you...these gentleman are soft spoken, understanding & literally treat you like family. When they say, "You have nothing to worry about" they mean it, they take weight off your shoulders...these gentleman surpass above and beyond customer service excellence. 10+ and I have no doubt, for myself & my family...we won't go anywhere else... Thank you

This was the one review I never hoped I'd have to write but here we are. Unfortunately, after many…read moremonths of fighting multiple health issues, my beloved grandmother passed away in mid-February. She was the matriarch of our small family and helped raised me in her home so it's really been like losing a parent for me. So, when it came time to make preparations it was HARD. Like, really really hard. Like, I almost couldn't walk into the building hard. But we knew, based on the care Turowski Funeral Home showed us several years ago when my grandfather passed, that we were in good hands. They showed us remarkable care from the moment we called. There are so many things to go through when a loved one dies and it's kind of incredible that people are expected to go through all of it while in the throes of grief. Death certificates, obituaries, services, visitation, flowers, coffins and vaults. It's horrible. Some people find it therapeutic but not us! We were wrecks. However, they made the process very smooth and as painless as possible. Step by step they walked us through, called the priest at my grandmother's church to come discuss the service with us, and worked with us to find the perfect coffin in stock since there's a supply chain shortage. Because of the pandemic we decided not to do a formal visitation at the funeral home, instead doing what we did when my grandfather passed, a short visitation before mass right at the church. However, the family was able to come to the funeral home the day before the service to have time to ourselves and I am so grateful for it. They made her look beautiful and I'm thankful to have that healthy looking image of her vs. how ill she was when we said our goodbyes in the hospital. I have tears in my eyes writing this because of how grateful I am for how kindly they treated us. I'm the writer in my family so I was expected to write the obituary but I was in no condition at the time. So they kindly offered to put something simple together and told me that if we send something to them down the line they can replace it. Since it lives on in the internet they assured me it's an easy switch and I'm glad I can give her the proper memorial down the line when I feel stronger. The service was beautiful. They referred us to a florist (separate review forthcoming) and they did an incredible job. It was the moment I'd be dreading my entire life but everything they did made it a lot easier than I expected and I'm thankful for that.

July 23, 2023. For…read moremany years, my Mom had an advertisement taped on the refrigerator for John N. Santeiu and Son Funeral Home. She had written in parentheses (Romanian). Last year, my Mom and I went to visit Santeiu, as my Mom was elderly and declining, and I begged her not to leave all those decisions up to me at the last minute. We were so lucky to meet with Anne Santeiu-Ellis. She was caring and kind, and not at all pushy. Even though we were discussing the planning for, and purchasing of, end-of-life items and services, Anne has a soothing, calming voice and manner that helps you stay calm instead of becoming sad and hysterical. We picked out Mom's casket and vault, which made me feel better, because now I knew that my Mom was going to be buried in the casket of her own choosing. And her headstone would say exactly what she wanted. Anne called Acacia cemetery and let us know what their procedures and costs would be. Considering that no one wants to think of death and dying and funerals, Anne walked us through it in a compassionate way that made us feel relieved in making our choices in advance. Bless my Mom for having chosen in advance the outfit she wanted to be buried in. My Mom died on June 16, 2023. Brandy Carter assured us that she would treat my Mom with the utmost in respect and dignity. She washed and styled my Mom's hair as my sister had asked, and also painted Mom's fingernails red to match her outfit. They did indeed, dress my Mom in everything exactly as asked. This helped us to feel considerably relieved. John Ellis, III, let my sister and I spend time with my Mom before leaving for the cemetery. He was gracious and compassionate, which also helped with our grief. Everyone we met at Santeiu was kind and caring. I am so happy that everything went smoothly, with no arguing or hard feelings. Life itself seems like nonstop arguing over everything, and most people encountered nowadays don't seem to care about anyone except themselves. We appreciated that Santeiu treated us so thoughtfully, caringly, and compassionately. They understood that my Mom was deeply loved, that she had existed, and that her life had mattered. They definitely helped make a sad situation more bearable. Thank you to everyone at Santeiu. There is a photo of the flowers in her casket spray that I posted in the Google Reviews. I was not able to attach it here. My Mom had silk flowers all around the house, and I thought it would be lovely if we could use her silk flowers in the casket spray. My sister found "A Budding Florist," only 2 blocks away from Santeiu, and Sal agreed to work with our silk flowers. The arrangement he created was absolutely beautiful, and we couldn't have been happier. We are happy that her beautiful silk flowers were buried with her. If you have silk flowers you would like used in your funeral ceremony, please contact Sal at A Budding Florist. My Mom's name is Letitia Anna Vezane. Please see her obituary at the Santeiu website.

We have relied on this funeral home over the years and always have excellent service! Everyone is…read morehelpful and kind, patient and knowledgeable and willing to assist in every way they can. This COVID season made things especially difficult. I wish to thank the entire team for their help and support in these very trying times. Wonderful group of people!

Angry rude man ignored the wishes of the family to have a certain group lead the procession.read more

We held a funeral recently for my father who had passed away at a nursing home. Hospice called the…read morefuneral home to make arrangements to transfer my father to the funeral home. Although it was late a night they made the arrangements to do so. Then, mom and I met with Larry the next day to begin the planning process. He asked us questions to understand our needs and walked us through several different options, including options for flowers, cards, guest book, military honors, selecting a minister, etc. He also explained they would order the death certificates for us and notify social security. He made the process easy to understand and with transparency regarding all costs. His staff was very helpful too. A few days later I called and asked about photo boards and the woman I spoke with told me I could come by and pick some up, along with a bag of pins, to take home. I took them home and made up a few boards of photos to show during the service. On the day of the funeral I went in a little early to drop off the photo boards. My neighbors also dropped off some food and beverages and a cooler with ice in the lower level sitting area. Matt was very helpful during the service as were other women who worked there. Larry checked in as well. During the service we had more people than anticipated and they quickly arranged more chairs. We also had the option to use the chapel for the service but decided to stay in the room up front. We had a lovely service for my dad and we thought that Pastor Drex did a really nice job. Because we were leaving the funeral home and going directly to dinner, they told me I could leave everything and come back the next day to pick everything up, which I did. Matt helped me load all the flowers in my car and he had everything ready to go for me including the flag, death certificates, all of the photos (they took down the photo boards for me), the guest book, extra memorial cards, and my dad's ashes. We were really pleased with the care and consideration of the entire team. They helped take a lot of stress out of the arrangements for us during a difficult time.

My husband lost his life a couple of months ago in an accident. The Medical Examiner released his…read morebody along with his personal belongings to RG&GR Funeral Home. The Medical Examiner had a list of his personal belongings which included an Apple iwatch and a diamond and gold wedding band, The representative from the funeral home signed for his belongings. When his belongings were returned to us the wedding band and watch were missing. We have tried for two months to find the wedding band and have no resolution to this problem. A Police report has been filed. I do not know if anyone else has had this problem, but just be cautious with your loved one and their belongings.

If I had to choose a favorite funeral home in the city, it would easily be O.H. Pye Funeral Home…read more In my opinion, it stands out as one of the best funeral homes in Detroit--not just because of the services they provide, but because of the genuine care and professionalism they show families during some of the hardest moments of their lives. Back in 2014, I began the difficult process of making pre-need arrangements for my grandmother. I was working closely with Rita Jordan, who is truly the epitome of a professional. From our very first meeting, she demonstrated the highest levels of care, concern, and empathy. She was patient, informative, and incredibly compassionate as we discussed plans that no family ever really wants to have to make. Unfortunately, my grandmother passed just weeks later. What had been pre-planning quickly turned into immediate need. During that tragic and emotional time, Rita was with me every step of the way. She made sure everything was handled with dignity and respect, and she provided steady guidance when I needed it most. Her presence alone brought a sense of calm during such a painful experience. I also deeply respect Mr. Pye III as the owner. It says a lot about a business when the owner is a present and active face of the company. I've personally seen him attend services, which shows his commitment and hands-on dedication. That level of involvement speaks volumes about the values of the organization. Losing a loved one is never easy, but having a funeral home that treats you like family and walks beside you through the process makes all the difference. O.H. Pye Funeral Home has certainly earned my respect and, if I had to choose, would be my top choice in Detroit.

ONE DAMN STAR. I…read morehave about 50 obituaries because the funeral Director disappeared shortly after the service started, and many people didn't get obituaries . Later, people said they thought we were out. Ummm, no. Obviously there was something more important than my grandfather service. now I'm stuck with about 50 obituaries that I paid for.

You caution if selecting this funeral home. They sent a body to cremation while the family had a…read moreset date for viewing. Unfortunately the family didn't get a viewing because she was cremated prior to that without their knowledge.

Never ever use this funeral home if you don't want to have problems with the director. He has…read moreconstantly deemed my friend and her mothers mi memory time and time again. They have delayed the bracelet she ordered for 2 months and When she has called to ask the status she is met with hostility from the funeral director himself. The director is a misogynist and will talk down all women as if they are nothing but dirt on his shoe. I will be contacting a lawyer if the refund is not returned promptly and they change their practices because how are you working in the service of honoring decreased loved ones and you have a piss poor demeanor. Find a new calling