Terrible customer service. Staff never call back and it's a nightmare trying to get an answer from…read morethem. When we had to bury our daughter, we were told the grave sites we owned had tree roots running through the ground and if they dug the grave, the tree would die. Mind you this was two dates after our 33 year old daughter had died. Imagine how we felt. They had no resolution for the issue, until we pressed them to find us another two plots that they could switch us to that was close to our other family members. This was in 2019. More resently we purchased our bronze marker 12/23. To date we have not received any information as to if the cemetary has received the marker. All we get is the run around, no call backs or information. Very sad.

My father died a year ago this week and I have still to get confirmation that his ashes have been…read moreburied in his prepurchased plot. I have called, emailed, and written letters and can not get an answer. At one point they could not locate his ashes but then said they found them in a back room. Each time I call, someone just says they will call back but never do. I wish there was a way to move my entire extended family from their resting place to another location. If my father knew what was happening, it would distress him very much.

I wish I never had to write a review for a funeral home but I would like to acknowledge the great…read morework and very professional and compassionate people that own and operate Lynch & Sons in Walled Lake. They made the whole process less stressful and gave more directions and clarity about the whole process.

When my dear friend's father passed away, Lynch & Sons did a remarkable job. Every reference the…read morefamily made to Lynch & Sons handling of the situation was positive. They did a great job of making sure everyone knew how to discuss what had happened with the grandchildren, they were helpful but stayed out-of-the way during a long and busy visitation (helped with coats, kept coffee pots in the rear room full, answered questions, were happy to fix the decendent's hair to look more like his everyday style -- then on the day of the funeral they did a great job of getting the cars lined up for the processional, and stored the plants and flowers for the family while we went to the graveside for the military honors while also setting up the visitation room for another family and kept everything running smoothly). We had several children and it was very helpful to have the rear room to keep them busy while the adults were grieving in the chapel. Altogether ... just an absolute class act. Funeral chapels are the last business you ever want to utilize, but if you have to do so, they do it well.

I attended a viewing at this funeral home recently. I found it to be as nice as any I have visited…read morelately. It was very crowded, because the deceased was not only a military veteran, but also a local fireman and EMT. It was pretty much "standing room only" because of so many firfightera and police and EMTs. The funeral home was very nice, both inside and out. If I lived in the area, I would definitely consider utilizing their services.

Jim was great to work with. He was very personable and and had a great sense of humor it was…read morestrange that everyone who worked. There was a senior citizen, and they did things very old school with using a calculator to add up the fees that were due and Just everything looks like it had been frozen in time. As far as the ambiance and the décor\n I compared them to national cremation services, which was about $600 more. I Trusted this business, and I would recommend them, I found out later that it is free donate a body to science Which is what I would have done. Had I known about that earlier

My family has used Casterline on three different occasions within the last 6 months and I have…read morenothing but good things to say about every encounter. Having a funeral during the covid-19 pandemic is a challenge for sure but they made it as stress free as possible. Courtney and Lindsey have been nothing but amazing to my family and I even after the funerals were over. They make you feel like family and they go above and beyond with everything they do. I could not recommend them more. Thank you guys.

Our family has looked to Casterline to take care of our family members for decades. The business…read morehas been passed down to the women of the family and they are keeping up the tradition of caring service. At all the funerals we have held there we truly felt that we were in a home setting. The staff is very professional and have a sense of humor. They are not stiff and speak in whispers. I have never felt pushed into more expensive options. I appreciate that, in every thing they do, there is a sense of caring commitment and respect. They are top notch.

Our family experienced an unexpected tragedy. Phillips was extremely kind, compassionate, and…read morehelpful. They did not pressure us or try to over sell services. They were helpful, compassionate and communicative. Losing a loved one unexpectedly is a deeply emotional and painful experience. We are incredibly appreciative to Phillip's for their engagement with us as a family and their care of our loved one after tragedy struck.

Unfortunately used them twice. No issues. Very helpful. They take care 100% of everything.read more

Mark and the whole staff were so kind and made this process so much less stressful. We have used…read moreHeeney Sunquest for 3 of our family members, couldn't be all more satisfied with their service. Highly recommend.

Mark and the entire staff at Heeney‑Sundquist are truly extraordinary. The compassion and care they…read morehave shown my family over the years is unmatched. From the moment you walk through their doors, you can feel the respect and dignity they give to your loved one, as well as the genuine kindness they extend to the family. Thank you, Mark and team -- your support during life's most difficult moments means more than words can express. Your dedication and compassion are deeply appreciated.

Fourteen years ago, I used this funeral home for my dad's funeral. There were a series of missteps…read morethat almost kept me from choosing them again. But they did a great job this time with my mom's funeral so I wanted to update my rating. My team of Samantha, Mary and Eric did a great job from start to finish. At my initial meeting with Samantha, I expressed some concerns about what had happened the last time and she assured me that the team would have a seamless approach and they did (especially important as Samantha was going on holiday and the team was changing mid stream). There was none of the pressure this time to upgrade all the choices you are offered in terms of coffins, flowers, etc. There were solutions offered to questions raised on flowers, on how things would be set up and even when they heard my brother and I discussing that mom looked a little pale, they added some blush before her visitation to keep her looking her best. I asked that the obituary be a little more personal and I wrote up some thoughts and they incorporated it into the final piece and it really was well done. I also liked that they took our uploaded pictures from her obituary page and turned them into a video montage that we could show during our luncheon that showcased my mom's life. Each child was also given a stick with it on afterwards to keep the memories. Maybe it went better this time because I was more knowledgeable and knew to look out for the pitfalls. Or maybe they changed their policies. Or maybe it was a combination of the two. But whatever the reason, they delivered on what I needed them to do- be a solutions oriented team so that I could grieve and not have to keep thinking about what I might have missed. Thank you!

Recently visited for a funeral visitation and service…read more There were two areas for guests for the visitation. A couch, and chairs on one corner, a couch by another areas. I ended up standing for over an hour right by the guest sign-in book. The screen across from the large couch scrolled through selected family photos. There was a closet for coats. Another larger room set up with chairs for the scripture readings. The first room upon entry was a big room and conducive for standing, since there wasn't a lot of seating. I was glad I had come during a time with less people. The staff were buzzing around and at some point had to interrupt conversations to round up the siblings ahead of the readings.

I recently visited LJ Griffin funeral home in Northville for the viewing of a good friend who had…read morepassed away. Beyond it being a solemn gathering the mood was lighthearted with all kinds of funny stories being told about Cheryl. The home itself was impeccable, decorated with genteel charm and an eye for detail the entire room had the feeling of peace and calm. The personnel remained honorably in the background ready to assist whenever needed. We all know this is somewhere we will be one day, and you won't have any choice over where you go because you won't be here. Put a word in your relatives ear now.

I'm giving the company 1 star because their westland location cut down all the trees behind my moms…read morehouse. They replanted up to her neighbor but told her they wouldn't replant behind her house. My ask is that they plant 3 or 4 trees back there to replace the dozens they cut down to build their flower shop. My mom had asked several years ago and they said no, made an excuse. Bad neighbor....

I handled all the duties for my mother-in-law's cremation, and these were one of the closest…read morefuneral homes to her home. I called a few weeks prior to her death as it was imminent and talk to the young man there who gave me all the information I needed when the death did occur.when she passed, I called them up, they came out, right away, picked her up and everything was handled very professionally. I had the chance to pick up her ashes at the funeral home in South Lyon, and I must say it's a very nice contemporary building everything was handled very professionally and I recommend them.

They are friendly and compassionate. They listen to what you have to say and your opinions. They…read morelet you take you time knowing you are going thru emotions. I felt important like what I was having them do mattered to them as much as it did myself.. all over professionalism. Would definitely go back and recommend to friends and family. Thank you guys so much

Highly pleased with our experience in dealing with the funeral arrangements for a family member…read more McCabe's staff, in particular Anne the funeral director, were so nice and caring during this difficult time and worked with us to provide the exact funeral arrangements that our family member requested. There was no pushing back or trying to alter her requested funeral arrangements, but instead, did what was required to meet her request. Also, they work behind the scenes to take care many of the big/small details like cremation authorizations, notifying social security to turn off payments, getting death certificates, posting obituaries and so on so you can focus your immediate attention on the funeral and going through the grieving process without adding extra burden to it. Overall They made this painful process go smoother than I would have thought going into it and am so appreciative of their efforts in assisting/leading us through this difficult period.

Unbelievable, the worst, Mr. & Mrs. McCabe should be in a different line of work! I was burying my…read more24 year old son, not an older person with a long illness, I was still in shock about his death. I telephoned Mrs. McCabe to find out the status of bringing his body back to Michigan from St. Louis because the Medical Examiner had told me that my son's body had been released to McCabe's affiliate. None of the service dates could be set until we had airline information. Instead of explaining to me that the body was released, but ME paperwork wasn't complete so they couldn't make an airline reservation, she simply said that they didn't have airline information yet. When I said that perhaps I should've used a different funeral home, she said maybe you should've! Later, I telephoned Mr. McCabe and asked him if he would give me just a $100.00 discount on my $10,864.89 bill. He told me that he could not give me a discount, otherwise, he would have to change his entire billing structure because everyone gets billed exactly the same. I told him that he could simply give those people that are smart enough to ask for a discount, a hundred dollars off, and anyone stupid enough not to ask for a discount, shouldn't receive a discount. He then accused me of calling him stupid, which I didn't and re-explained to him what I had said. Regardless, later on I heard that he was telling people that I had called him stupid. Remember, I'm mourning and burying my 24 year old child. Even if I had been as rude a possible, they are in the funeral home business and should've been gentle and compassionate with me. Not rude and argumentative. Think twice about using people who act this way towards a person in mourning and shock over their child's death.