For Northern Michigan, this hardware store is huge. They have an excellent inventory. They are a…read moreYeti distributer and have a wide selection. We went to Gill-Roy's for hearing protection and found exactly what we needed. The store truly lives up to its name, Gill-Roy's does indeed "got it"

Excellent customer service and support. Found what I needed at a good price. Clean and neat.read more

This place is the best place to go if you need anything in Gladwin in the hardware department. We…read morefrequent this hardware all the time. The most helpful staff in the area. They're very respectful and always out to make sure that they give you the best deal for the money. I take problems into them all the time, and they find the solutions, and the parts. You can't beat a hardware store that will help you as much as these people do, and no what they're doing.

Just had to say that (employee) Ron F. is a great asset to the Home Depot Prudenville location! He…read moregoes beyond the norm to provide great customer service. You are lucky to have him representing your store.

Before I say anything else: NEVER, EVER deal with a guy named Jamy (yes, that's the correct…read morespelling) in Millwork! He was rude, condescending, hostile, and dismissive - probably because I'm a woman - but whatever. He was aggressive from the start and kept talking (really yelling) over me so much that I finally said, "Can you just listen?" Then he got all butthurt and said "Wow!" and told me to he wouldn't deal with me anymore, like he wasn't the one who being a complete jerk from the start. So, on to the real problem and a note about the people who were actually awesome. I've been trying to get the doors I purchased (and paid for in full) installed for 4 months now. They were supposed to order two custom-sized doors (an exterior door and a screen door) back in April. I waited 6 weeks for the first doors, and they came in so damaged they were not able to install them. I don't think that was Home Depot's fault. No problem so far. They reordered the doors and we scheduled the delivery/install. However, when the installers (who are not from Home Depot and were actually great) arrived they had the custom exterior door but Home Depot gave them a standard-size screen door, even though I bought and paid for a custom door. A standard size - obviously - wouldn't work. Over the next 2 weeks I called to try to figure out what was going on and was always promised a call back, however, no one ever called back. I finally went in person to Home Depot to cancel my order all together and get a refund which is when the interaction with that Jamy guy happened. The woman who DID end up helping me was an angel named Jeanette. However, even she said the order was in such disarray she couldn't tell how much the screen door cost, how much should be refunded, or when the replacement screen door order might actually be in. I had all my paperwork, but they couldn't accurately even really read what had been sent to me. On top of that, Jeanette said there was a balance on my account, which didn't make sense because I was holding the payment receipt. Because she was so nice, I decided to just wait and see what happens with the screen door reorder. I hope I actually get a screen door and am not out $750 +/-. The customer service manager, Chris was also really helpful. Unfortunately I won't be shopping there anymore because of the scary, aggressive dude. The takeaway from this is: If you're in the Houghton Lake Area, just call a local company and - for God's sake - avoid Jamy!

The staff are very friendly and knowledgeable. There has never been a time that I have visited this…read morestore and they didn't have what I needed. Perfect alternative to the big box stores. Personal attention to your situation and the proper remedy to any problem. Great small town store!!!!

I live on the west side of Higgins Lake and between hobbies, gardens and home maintaince I find…read moremyself at the West Higgins Lake Hardware 3 or 4 times a week, and sometimes a day. Great people who know every item in this store and are happy to help you find some odd sized chrome screw or a paint for vinyl. They not only can find it, they have it to find. This 5 minute drive saves the big drive to the nearest box store. More than once the box store did not have what I needed and the store worker says I should try the 'other' hardware store. And they were right. Now I start here and save myself time, money and frustration. You would ot think that you could get excited about a hardware store but when in need this is a great resource in the neighborhood!

Wow!! I have never been treated so poorly in a store in my 55 years of life. I went into get some…read morestain samples put on a board. first I was told by Jim they couldn't help me because they had a truck come in with a big order. I was told to come back in the afternoon. I returned in the afternoon, when I walked in I was given a dirty look by Jim and asked were I buy my paint. Insinuating he didn't want to help me because I don't buy paint there or spend enough money there. After an argument he reluctantly helped me. I tried to smooth things over and explain to him that we do buy items from the store just not paint and that we even have an account set up there. Jim's response was well use it then and not in a nice way. I don't go in there daily but I go in there enough to know that his name is Jim and the owners name is Bob. Obviously we will never use this hardware store again in the future.

There are a ton of franchised hardware shops in the area, basically 1 per small town. The ace in…read moregrayling is typically my go to outside of the one in downtown Roscommon simply due to location and familiarity. This one is still in Roscommon county but is on the way to Higgins lake. By far the BEST against the others I mentioned. Not only are the hardware and home improvement sections larger but there's also a great selection of gardening, camping, fishing and beach equipment! So literally the selection caters to all Higgins lake and KOA visitors in the area! Don't pass this place by for a last minute purchase this summer they have it all with a good price and fantastic service!

Not sure if being a female is the issue. I walked in and asked where plastic sheeting is. One…read moreperson had to call another worker and I was told somewhere in the back. When I went in the back, I couldn't find it. I waited forever before someone that worked here no came around. He showed me where it was, and then walked away. Needless to say it was higher than my head, and some person who didn't work there had to help me. I am not pleased with the service here at all

This Home Depot location is the ABSOLUTE WORST location in MI. Store personnel are never around to…read moreassist and when you do find someone, they are clueless. Also, their prices are 20%-50% higher than other Home Depot locations south AND north of them; the other locations are all the same price. West Branch location is ALWAYS higher. This store also is rarely in stock when you need something and I usually have to travel to another location anyways. Management is clueless at this location. Anything special ordered to this store has always been an issue picking up (email received that the ordered product has arrived). They can never find the order on the shelves or its still on pallets in the stock area not received even though the email indicating receipt was several days to a week ago. This is insane especially when I am a Pro and trying to finish projects/schedule with my customers. AVOID this location at all costs.

Helpful staff. They love my dog. They have all the things I've gone there for. If I can't find it ,…read moresomeone will point me in the right direction.

Tawas hardware is more than a hardware. It's a hardware, gift shop, and outdoor store. The…read moreselections here are phenomenal, especially the firearms. If you visit the hardware be sure to check out their selection of firearms! They always have some cool stuff to check out.

We love this store! Has everything that I didn't know I needed. I wish we had one where we live in…read moreNC. Every time we visit family here, 33 supply is one of our first, and last stops.

What a great store! Loads of merchandise. Friendly and helpful staff. You will find more than you…read morewere looking for. With these prices and selection, you won't leave empty handed.