The staff are very friendly and knowledgeable. There has never been a time that I have visited this…read morestore and they didn't have what I needed. Perfect alternative to the big box stores. Personal attention to your situation and the proper remedy to any problem. Great small town store!!!!

I live on the west side of Higgins Lake and between hobbies, gardens and home maintaince I find…read moremyself at the West Higgins Lake Hardware 3 or 4 times a week, and sometimes a day. Great people who know every item in this store and are happy to help you find some odd sized chrome screw or a paint for vinyl. They not only can find it, they have it to find. This 5 minute drive saves the big drive to the nearest box store. More than once the box store did not have what I needed and the store worker says I should try the 'other' hardware store. And they were right. Now I start here and save myself time, money and frustration. You would ot think that you could get excited about a hardware store but when in need this is a great resource in the neighborhood!

Wow!! I have never been treated so poorly in a store in my 55 years of life. I went into get some…read morestain samples put on a board. first I was told by Jim they couldn't help me because they had a truck come in with a big order. I was told to come back in the afternoon. I returned in the afternoon, when I walked in I was given a dirty look by Jim and asked were I buy my paint. Insinuating he didn't want to help me because I don't buy paint there or spend enough money there. After an argument he reluctantly helped me. I tried to smooth things over and explain to him that we do buy items from the store just not paint and that we even have an account set up there. Jim's response was well use it then and not in a nice way. I don't go in there daily but I go in there enough to know that his name is Jim and the owners name is Bob. Obviously we will never use this hardware store again in the future.

There are a ton of franchised hardware shops in the area, basically 1 per small town. The ace in…read moregrayling is typically my go to outside of the one in downtown Roscommon simply due to location and familiarity. This one is still in Roscommon county but is on the way to Higgins lake. By far the BEST against the others I mentioned. Not only are the hardware and home improvement sections larger but there's also a great selection of gardening, camping, fishing and beach equipment! So literally the selection caters to all Higgins lake and KOA visitors in the area! Don't pass this place by for a last minute purchase this summer they have it all with a good price and fantastic service!

Great service, and friendly staff. Their staff is very knowledgeable and always willing to help…read more Also you are not looking down every aisle to find someone to help like the big box stores since someone is always there and proactive in asking to help. I found their COVID/Mask policy to be just fine at the height of the pandemic and never once felt anyone was too close or posed any type of threat to my health. I will continue to visit this establishment for my hardware needs.

Recently I had a similar experience at Wilds True Value. Upon entering the store a young female…read morecashier, not wearing a mask informed me (as I was securing my mask) that it isn't needed at this store. I replied, "well I do". A few minutes later another female employee approached me with an offer of assistance however she too was NOT wearing a mask, nor practiced social distancing. The staffs lax attitude towards the safety of my health and many other mask wearing customers is sufficient reason for me to drive by this establishment and give my business to the big box store further east on M55. I have always tried to support small businesses, however there is a limit to my willingness as I am practicing safe measures to avoid becoming ill during the pandemic.

I trust St. Helen Hardware because their service, professionalism, and friendliness are second to…read morenone. The staff KNOWS the store and their products. If there is a specialty item that you need, they will order it from Do-it-Best and have it delivered pronto. I've had many painting projects both at home and at work, and I will go nowhere else for my paints. Their color matching is perfect, and the paints are top quality. A small community like St. Helen is very fortunate to have such a helpful and professional local business.

Recently moved to the area and came in a number of times for various reasons and have had nothing…read morebut fantastic service. Friendly people on the floor helping out and friendly fast people helping at checkout. The Grayling Ace is definitely the place.

Absolutely terrible experience. Berated by the owner and disrespected for being medically unable to…read morewear a mask. Even after explaining myself, and attempting to merely get an idea as to their inventory before I went back outside, I had been verbally degraded and forced to leave for my medical condition. Will never, ever return here again and will warn every person I meet about this hardware store. Dealt with the owner directly, a complete and utter horrible person.

My experience at Dubois was to be considered inadequate. An older Harley Davidson wannabe look…read morealike was supposed to services me. He started service another woman while supposedly solely giving me his attention.

I have used this place A LOT!!!!! It is my pleasure to do business with them. They are…read moreknowledgeable about their products and VERY fair. I will continue to do business with them and highly recommend them. If there would have been more stars available I would have given them more. They are above what could ever be expected in both rental store and the hardware store.

Just had to say that (employee) Ron F. is a great asset to the Home Depot Prudenville location! He…read moregoes beyond the norm to provide great customer service. You are lucky to have him representing your store.

Before I say anything else: NEVER, EVER deal with a guy named Jamy (yes, that's the correct…read morespelling) in Millwork! He was rude, condescending, hostile, and dismissive - probably because I'm a woman - but whatever. He was aggressive from the start and kept talking (really yelling) over me so much that I finally said, "Can you just listen?" Then he got all butthurt and said "Wow!" and told me to he wouldn't deal with me anymore, like he wasn't the one who being a complete jerk from the start. So, on to the real problem and a note about the people who were actually awesome. I've been trying to get the doors I purchased (and paid for in full) installed for 4 months now. They were supposed to order two custom-sized doors (an exterior door and a screen door) back in April. I waited 6 weeks for the first doors, and they came in so damaged they were not able to install them. I don't think that was Home Depot's fault. No problem so far. They reordered the doors and we scheduled the delivery/install. However, when the installers (who are not from Home Depot and were actually great) arrived they had the custom exterior door but Home Depot gave them a standard-size screen door, even though I bought and paid for a custom door. A standard size - obviously - wouldn't work. Over the next 2 weeks I called to try to figure out what was going on and was always promised a call back, however, no one ever called back. I finally went in person to Home Depot to cancel my order all together and get a refund which is when the interaction with that Jamy guy happened. The woman who DID end up helping me was an angel named Jeanette. However, even she said the order was in such disarray she couldn't tell how much the screen door cost, how much should be refunded, or when the replacement screen door order might actually be in. I had all my paperwork, but they couldn't accurately even really read what had been sent to me. On top of that, Jeanette said there was a balance on my account, which didn't make sense because I was holding the payment receipt. Because she was so nice, I decided to just wait and see what happens with the screen door reorder. I hope I actually get a screen door and am not out $750 +/-. The customer service manager, Chris was also really helpful. Unfortunately I won't be shopping there anymore because of the scary, aggressive dude. The takeaway from this is: If you're in the Houghton Lake Area, just call a local company and - for God's sake - avoid Jamy!