The staff was very helpful! I told her my size and the brand I liked and she started pulling shoes…read morefor me. So easy! I ended up buying 3 pairs of shoes. One was on sale and I ended up having a $50 credit...nice surprise! Store is clean, decent selection. They carry the higher end brands such as Hoka, Brooks, Birkenstock and more. Very happy with my visit today.

So this is an interesting place because you often forget they are there, and that's a good thing…read more They actually have a lot of shoes, boxes piled around the store in disorganized fashion. That's a problem because they have the least helpful staff you'll ever meet. I guess they expect you to walk around the store looking for the size you need. They're all too concerned with chatting at the counter to actually assist you, and B when you do ask for help they make it obvious that you have interrupted their busy task of ignoring you. Do yourself a favor and skip this place.

I went right through the light at I 29 and even with my Garmin I was slightly off course, so I…read moreparked at The Fort. Oh my gawd. I had no idea what I walked into but I swear if a place sells genuine cowboy boots I find it. The Fort puts Boot Barn to shame (Sorry Boot Barn). If St. Joseph Boots has 17,000 pairs, I would say The Fort has about half. I've not visited St. Joseph boots, by the way. I smelled the leather when entering The Fort, and my nose immediately found the boots. Goodness, how can I choose just one? They have hundreds. Not just cowboy boots, but there's a pair with peace signs on them. While I was there, they had an ankle boot sale. I tried on a few pairs and left with a pair of Durangos...this was the first time in the store. The second time, I wanted to see if those ankle boots were still on sale. It pleased me cause they were...oh and the sandals with silver beads were on sale. I'm not normally much of a shoe person, either. They have boot services too, stretching and other services. I absolutely can not stand country music, but you'd never know it by my love for cowboy boots. Did I mention the size of The Fort? It's huge. All I'm saying is, Go there.

After receiving terrible service at another Boot company in St Joseph, my son and I decided to give…read morethe Fort a chance. Not being from St Joseph it was very difficult to access this store, but boy we were happy that we had finally arrived at a place that wanted our business. We were greeted with a friendly hello and my son and I made our way over to the boots. He found several pair that he liked and was settling on a pair of ariats or durangos. He was unsure, until a clerk came over and gave her expert advice and then also advised him that he would get a military discount on them as well. Because they were so willing to help us, unlike the other large Boot company in town, we were able to make our purchase and leave feeling great about the new boots. In a time when customer service is Paramount, the Fort has it down pat

I returned an item & was told my funds were being refunded. What I wasn't told was it takes 7 plus…read moredays to get my money back. No excuse! Takes you less than a minute to take the money. Other stores refund within 24-48 hours. You have lost my business. Their refunds are processed by a 3rd party not by them. If I could leave a -0 for their service I would

This store is back! For quite a while I didn't enjoy going to the Kohl's in this location ...you…read morecouldn't find anything because it had become so disorganized ... but now it's neat and organized ! Thanks for bringing back one of my favorite places to shop.