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    St Joe Property Management

    1.0 (1 review)

    Services - St Joe Property Management

    Property management

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    11 years ago

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    Dune Vacation Rentals

    Dune Vacation Rentals

    (4 reviews)

    The property itself was nice, but the experience with the management company was disappointing…read more There were plumbing issues during the stay, including water leaking through light fixtures on one floor. The bigger issue was communication and event coordination. We booked a bonfire experience for a bachelorette trip, only to be informed roughly two hours before the event that it could not happen due to an active burn ban that had apparently been in place for weeks. The explanation given was essentially that "it might have been lifted," so no proactive communication was sent. While the event fee was refunded, the trip had been planned around this experience, and the last-minute notice made it impossible to coordinate an alternative. The management company repeatedly shifted responsibility to third parties and policies rather than taking ownership of the communication breakdown. The house itself was solid, but based on the lack of responsiveness and planning, I would be cautious booking through this management company again.

    The house itself is incredible -- beautifully decorated, spacious, and fully stocked with…read moreeverything we needed and more during our stay in WaterColor. Unfortunately, our experience with Dune Vacation Rentals was extremely disappointing and is the reason for the low rating. We would not recommend this property management company. During the booking process, we were told certain things by a representative that the company later completely disregarded and failed to honor. Once we arrived, we encountered a few issues with the house and were unable to get a timely response from Dune. Repeated calls went unanswered, voicemails were not returned, and no one followed up with us. We eventually had to contact maintenance directly to get things resolved -- and even then, the management company never checked back in to ensure the problems were taken care of. While the property itself is fantastic, the lack of customer service from Dune Vacation Rentals made the experience frustrating and stressful. If you value responsive and reliable support during your stay, we would strongly recommend booking through a different company.

    30A Beach Girls - 30A Beach Bliss with private heated pool

    30A Beach Girls

    (22 reviews)

    I find it comical that this company advertises that they have "expertise" and a "personalized…read moretouch" in planning weddings (as seen in the attached images from their Facebook page), and yet Hollie Jones left a bride and groom with nothing 15 minutes before their special day after 6 months of communication. Hollie didn't tell the couple that she had in fact outsourced their wedding and they were left without their arbor, chairs, sound system, attendants, margarita bar, charcuterie boards, champagne for their toast, and seafood boil on their special day after Hollie ghosted them 15 minutes before their wedding. In Hollie's response to the groom's rating, she stated that she had also given vendor suggestions for florists, photographers, and hair/makeup artists but that the couple did not take those recommendations. Well thank goodness they DIDN'T use Hollie's recommendations! In the end those are the only vendors that DID show up for their special day because they hired their own beforehand. And don't plan on letting others on the company's Facebook page know the truth about how "great" of a service 30A Beach Girls provides for weddings. They will promptly delete the comments and block the commenters in hopes of keeping potential brides and grooms from knowing the truth rather than addressing the issue with their point of view. Attached photos/video are screenshots from 30A Beach Girl's company Facebook page advertising their part in planning weddings. This coming right after Hollie Jones lied to the BBB today stating that she's only a property manager and doesn't plan weddings. These advertisements are misleading and flat out lies.

    30A Beach Bliss house is just that - BLISS!!! The location is perfect, the beds are super…read morecomfortable & the large gourmet kitchen is very well equipped. It's a perfect house for sleeping a lot of people and also having lots of options for communal gathering spaces. The concierge blew us away with their services. Highly recommend!!

    Assurance Realty of NWFL - 610 7th Ave

    Assurance Realty of NWFL

    (2 reviews)

    We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

    I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)

    Beachwalk Vacation Properties - Broken Bed, dryer in operable, soiled and peed on sheets made by house keeping. So many things to list.

    Beachwalk Vacation Properties

    (29 reviews)

    Please disregard the other reviews from before December 2022. I should have mentioned in my other…read morereview that the company is under new management! They were very attentive and came out immediately on a holiday when there was a small issue! Hope and Corey were so helpful and guest focused! The sheets and towels were by far the best we've had anywhere! Home was beautiful and clean!

    Stay Dates: December 23-26, 2026…read more This was our first full family Christmas trip, and unfortunately the experience fell well below expectations. All issues were reported promptly, but while responses were received, the concerns were not fully addressed. This lack of follow-through led to additional problems and ultimately a complete interruption of our Christmas Day...much of which could have been avoided with proper resolution early on. We were required to relocate from the original property to a replacement that was not comparable and did not meet our needs (no main-level master for elderly family members and only two full bathrooms). Despite clearly outlining these requirements beforehand, we then had to move a second time...on Christmas morning. This meant packing and relocating 9 people, all food, and Christmas gifts, costing us approximately four hours on Christmas morning while we were opening gifts and preparing breakfast. It also eliminated planned time with our grandchildren at the beach. At the final home, the golf cart was not operable (dead battery and flat tire), and a promised repair was never completed. A late checkout requested on Thursday was not addressed until Friday after I followed up on my initial request. I requested at least a 2:00 pm checkout based on missing 6 hrs of our Christmas day moving locations. They finally responded that we would not be granted the extension. Overall, the lack of attention to detail, incomplete issue resolution, and handling of multiple relocations--especially during a special Christmas holiday vacation significantly disrupted our family experience. My family deserved a more responsive and considerate level of service.

    Benchmark Management - Cocktails and a snack from the balconey

    Benchmark Management

    (127 reviews)

    Great condo! Location is perfect. Walking distance of everything. The condo was wonderful…read more Completely clean, adorably decorated and perfect location within Gulf Place. Close to the laundry room (which is free, by the way) and you can see the ocean from the balcony. Pool is heated - and heated well! No other pools in the area were heated like this one in December. There were even beach amenities here. A beach wagon, beach chairs, table and boogie boards. Awesome surprise! We cannot recommend this condo, and this area enough. Well done, owners! And well done Benchmark, the management and cleaning company. There's literally not one thing we found that was not pristine clean, and I'm picky. We are moving our spring break vacation from another place to this one. Cannot wait to come back!

    Benchmark Management is one of the worst management companies I have ever had an interaction with…read more On the night we arrived (a Friday), we discovered roaches throughout the entire unit, along with the entire unit not being cleaned thoroughly. I immediately emailed Benchmark that night and called again the following morning. We were told that someone could not come out until Monday, the day we were leaving. The representative was extremely rude and unhelpful, and she refused to escalate the issue to management. Since the roaches were throughout the unit, we threw away all the food we purchased, and we ate out for every meal due to not feeling comfortable using the cookware or utensils with roaches. After our stay, I contacted Benchmark again, and a case was opened. Management responded that they could only provide a 5% refund because I did not provide any "supporting evidence" confirming the presence of roaches and because subsequent guests had not reported similar issues. The fact that later guests did not report roaches does not mean that we did not encounter them during our stay. Referencing later guests' experiences as a reason to dismiss what we reported immediately upon arrival felt incredibly disrespectful. Also, none of the employees I spoke to during our stay informed me to document the roaches, and management never asked for supporting evidence. Instead, they just said I did not provide it. The meager 5% discount was also frustrating because they continuously offer promotions for 10-15% off stays on bookings. I emailed an appeal providing photos of the roaches with a timestamp and location information. I called countless times to find out whether management had reviewed my response. Eventually, I was told that management's decision was final and that 5% off a future stay was the most they could offer. The lack of communication throughout this entire process was incredibly frustrating. Benchmark Management lacks communication and professionalism, and they dismiss concerns, even serious ones. I will never stay at a property managed by Benchmark Management again, and I do not recommend anyone to.

    St Joe Property Management - propertymgmt - Updated September 2026

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