Our 7 month old has been attending Kids First for the past 2 months and she loves it…read more Her teachers, Melissa and Aubree, have been amazing! They seem to truly care for our daughter and that brings us peace of mind. We can that Kids First is a nurturing environment based on the daily snapshots and also by our daughter's happy demeanor when picking her up. It's nice to have consistent teachers with low turnover. I think Melissa has been with Kids First for almost 20 years. We are so much happier at Kids First than at the other previous daycare (DoodleBugs). It seems smaller and close-knit with excellent caring staff. I'm hoping that when our daughter graduates to the next classroom, the teachers will just be as good.

My child has gone here for almost two years, and the teachers are so kind and loving and genuinely…read morecare about his well-being. I'm grateful for the care they've provided him.

When we moved to Rochester a few years ago, we were lucky enough to get a spot for our daughter at…read moreRB. The building quickly became a second home to us and the staff became our second family. Since then, they have grown to love two more of our children and have taken care of them all in every way. Our daughter was extremely well prepared for kindergarten after finishing preK. The center never closed due to staffing issues etc. They are extremely knowledgeable and competent with food allergies. Most importantly, I always knew my children were going to be loved and deeply cared for when I dropped them off in the morning. They have made lasting friendships and their teachers remember them for years after they left their class. It is a special place and we feel extremely lucky to be a part of it.

My daughter has done summer camp, daycare, and early K here. I was worried how it would go, as she…read morecan be very shy and withdrawn. The wonderful staff there really connected with her and her growth during her time there has been amazing. I really feel like both the teachers and owners truly care about all their kids.

I am extremely disappointed with the care my son received at this daycare…read more My son has behavioral challenges, and I was the one who initiated discussions about creating a Behavior Intervention Plan (BIP) to help him succeed. During the meeting, I left feeling hopeful that we finally had a plan in place, especially since the daycare agreed to the strategies outlined. Unfortunately, once behaviors occurred, many of those agreed-upon interventions were not consistently implemented. Instead of following the plan, situations were often allowed to escalate until my son was ultimately terminated from the program. Throughout our time there, I frequently felt that my son was viewed as a problem rather than a child who needed support. I was expected to provide incentives and workbooks for staff to use because the daycare did not have appropriate resources available. I was regularly informed when my son injured another child, but there were multiple occasions when I was not informed about injuries my own child sustained. I was also concerned by some staff interactions. On one occasion, a teacher took my son's paper, crumpled it up, and threw it away in front of him, which only escalated an already difficult situation rather than helping to de-escalate it. There were too many children for the number of staff available, and I did not see evidence that staff had adequate training to support children with significant behavioral needs. It often felt as though any unexplained issue or injury involving another child was automatically assumed to be my son's fault. What was most frustrating was being told that the daycare could not accommodate my child after agreeing to a behavior plan that was never fully implemented. The final comment that they would "pray we find a placement" felt especially dismissive after months of struggling to get the agreed-upon support in place. Parents of children with behavioral or additional support needs should carefully consider whether this program is equipped to provide the accommodations and interventions it promises. While I understand that not every daycare can meet every child's needs, I expected honesty about those limitations from the beginning rather than assurances that support would be provided and then not consistently delivered.

I was browsing local childcare reviews in hopes to find a good fit for my grandchild... a recent…read morenegative review caught my attention. Four Stars... because nobody is perfect. Parenting is a lifetime subscription, but we often enroll children in daycare with the unspoken (or it seems in this case with highly spoken) expectations of hoping trained staff will "straighten out" difficult behavior. While daycare can be a valuable environment for social growth, it is not a miracle cure for deep-seated behavioral issues. Expecting daycare workers to single-handedly transform a child's manners, attitude, or respect for authority is not only unrealistic--it's unfair to both the staff, the child in question, as well as the other children in the classroom. High-quality daycare centers provide structured routines, opportunities for social interaction, and exposure to early learning. Skilled caregivers can model positive behavior, encourage cooperation, and set boundaries. However, their influence is limited by time, context and capacity. A child spends only part of the day in daycare; the rest of their environment--especially at home--has a far greater impact on long-term behavior. Outsourcing children's behavioral challenges hoping it comes with a "90-day fix my kid" guarantee often comes with great disappointment. Teachers and staff are not miracle workers and are tasked to in helping a classroom of many children thrive in a happy, healthy and safe environment. Soft disciplinary tactics and gentle redirecting always sound better within intervention plans, but in reality, administrators have to take into account their teachers and the other children's safety and mental wellbeing. Sounds like this center took the welfare of their teachers and other families seriously and recognized that some cases call for more specialized and intensive behavioral care as well as parental support and guidance. Putting a childcare center on blast with a negative review doesn't seem to fill the void. Perhaps a more productive use of time would be to have the root causes of inappropriate behavior further explored or perhaps finding therapeutic parental support will help with caring forward. Best wishes and success to all. This is in response to a recent review. FULL DISCLOSURE I am not affiliated with JLU or know the parties involved. I don't claim to be in an expert; however, I am a retired preschool teacher and have experienced, across the gamut, the wild expectations of parents' vs the reality of limitations.

My grandson started here when they first opened 6 years ago. Now my granddaughter attends. Loving,…read morecaring facility! Owner is great and responds quickly to any questions. So difficult to leave your babies, but Full Heart loves them and they know that. Children also are learning something new each day from infant through pre-school!

Nothing but bad experiences with this place. I was just informed by my daughter's mother that the…read moredaycare talked crap about me, and claimed there was a balance due for my daughter, due to being a few minutes late, when I had thought the owner and I had figured this out. A year ago was the last time I was late, and one of the manager daycare provided told me I had to pay $1 per minute I was late. I made no issue, even though this was never discussed prior, and I paid the amount in cash. This daycare worker took my money and gave no receipt and made no effort to give me the change. She simply said that she would start a tab with the change, which was significant. Highly unprofessional. A year later, recently, I was late again. I was asked to pay the late fee, and I mentioned that I actually have a running balance from about a year ago. The owner looked up that it showed me paying a late fee about a year ago, corroborating this, and the daycare worker even admitted that I had given more than the balance owed, but they told me an amount that was NOT accurate or correct, and had NO records to show otherwise. The owner had made no additional comments to me, but then I hear her talking poorly of me to my daughter's mom and asking her to pay a late fee of mine, knowing FULL well at this point that I had a running balance that wasn't documented at all, let alone professionally. I give customers credits of hundreds and even thousands for the sake of customer satisfaction, but to be that petty over what can't even pay for a meal anywhere? Just unreal. The daycare had also asked for me to give a schedule for my daughter, after one had already been provided by my daughter's mother, who enrolled her. I gave a full description of the days I have her and don't via email. They said this wasn't good enough, and wanted it on a calendar. I provided this to them in writing and they said, it STILL wasn't good enough, and they wanted me to send a calendar electronically. I asked for a menu for what my daughter was eating there, and I wasn't given one for MONTHS. I frequently call in, and nobody is at the office to accept the call. Once, I had called in numerous times, until someone picked up, and this daycare worker told me she had to abandon her children in order to answer the phone, and therefore wasn't willing to abandon them again, to go upstairs to check to see if my daughter was in! Which is against NYS regulations btw, to not only have the proper staffing, but also a head staffing person with a degree, who can float around and answer phone calls. They've also made comments that they have had less teachers than legally allowed on buses for field trips. They've also complained about a friend's son for being too hyper when it was made known ahead of time that they had ADHD. They make this same complaint about my daughter's brother to her mother. When I was using the app, I was often told my other parents of events that were never told to me, which resulted in my daughter not being able to participate in activities, due to not having a swimsuit or towel and such. I've never dealt with a daycare so unprofessional, talking behind your back as well as just plain violating all sorts of NYS mandates. They're one call away from the department of labor from being shut down.

Both our kids god there. Our daughter has been going there for years. The employees are like…read morefamily. They are very attentive and nurturing. They keep us up to date throughout the day with pictures, videos and food logs. They address all our needs in a timely fashion. We have been very pleased . The facility is not high tech or "state of the art", but I am in no frills parent. My greatest concern is that my children are comfortable, educated and well cared for and all of their needs are met at this daycare. Also, full time cost is the best around for what is included .

WARNING to parents with children who will be using the child watch. One word. DONT. We were…read moreinstructed to bring in a bag for him with diapers and a bottle. We signed up today, worked out for 30 minutes, then picked up our son to find out on our own once we checked his bag, that he was fed a bottle that was not his. He consumed someone else's breast milk and or formula. We're still waiting on their staff to resolve this issue. If you're a parent, I don't have to explain the concern, frustration and worry that comes along with this. Needless to say this was SO not what we expected from the YMCA. We will not be back. Be careful who you decide to leave your children with.

The Eastside Family YMCA has been a service which provides our family hours of entertainment. The…read morefacilities are clean and easily accessible. The staff is very helpful when we have questions about schedules and activities. We take advantage of the child drop off which allows us to workout and gives our kids something to do. They have daily drop off times which is helpful. We also enjoy the pool and hot tub, as well as the ability to go to any other YMCA in the area and use their facilities. It is a great value for our family of 5 and while we have only been members for a month, we look forward to our weekly visits and it has become part of our routine.

i love little builders day care . if your looking for an amazing person to care for your child you…read morewont be disappointed in Ms Trudie. She takes care of my two sons who have special needs and every time I go to pick them up they never wanna leave which is a plus in my book. she takes kids on trips and all sorts of things couldn't have picked an amazing daycare like this . Ms Trudie we love you !

I searched for the right daycare a year before I planned on becoming pregnant. Kristilynn was so…read morekind and responsive in asking my nervous nelly questions. I am so glad I chose to send my LO here. It is a montessori style type of care. They have a baby area with a ball pit which my baby is obsessed with. Their outdoor space is huge and the kids seem to love it and they go outside regularly. They're always doing activities and little projects. They play music and dance. There's no screen time and the kids are always playing and interacting with each other and their providers. They're flexible and let you bring in baby food but also provide meals and weekly menus and right now they're helping my baby try some new foods. They are flexible about naps. I was worried because I have a velcro baby but he naps so well with them. They read every day. There are, of course, toys out but the place is always very clean. Most mornings I come in, I smell fresh food cooking. Kristilynn also teaches some ASL to the kiddos which is such a bonus! They also have an app where they give updates and photos and a parent page. My little guy smiles so big when he sees his daycare teachers and really loves going. It gives me such peace of mind knowing that my guy is cared for the way I'd care for him and he's getting more enrichment than I think I could provide. *photos are taken at daycare but only include my child*