Thank you Rosanne for directing my steps to your X-Ray Facility. I wasn't sure which would be the quickest & less steps for me after my unfortunate injury/accident. I truly appreciate Teresa P. @ Front Desk for promptly assisting me before & after my X-Ray. Teresa is a team player & together with Marcia V. at Registration Desk I was able to complete very exceptionally proficiently. Thank you so much. I am limping as it is & with the fall it's made my life difficult, I can't stop crying ! I also want to acknowledge Craig at Radiology along with Leslie & Denise. Thank you for your professional patient service & customer service. I have been here before for a complete procedure on my spine per my Nuerosurgeon. This was a completely unexpected procedure with Excellent Care & complete understanding patients are not always treated with compassion, empathy and grace. I will refer others to this facility due to the EXCELLENT CARE I received today! Excellent Customer Service = JOB SECURITY! Exceptional Training & Team efforts show a commitment to Supervisor who understands how to delegate run a successful department! I would give this facility 10 stars !! GREAT JOB! read more

If you're dying maybe you'll get checked out within the 5-hours of checking in, but if it's something minor like broken bones, concussion, gun shots, don't bother. After waiting hours, ended up just leaving. Hope I'm ok? TBD.... Do better please!!! read more

last night, while at the ER, i was waiting for a nurse, named Mike, to set up my insurance ride home. bc i told him i felt he was being judgmental, he yelled in front of the entire waiting room, child included, "botch, i'm done with you, you can find your own way home." mind you, i just checked out of the hospital with a condition and also walk with a cane. i hardly thing kicking a violently ill patient on their a$s out in the middle of the night for a bruised ego is hospital protocol. i followed with, "i'll report you," to which he said," go ahead, nothing'll ever feckin happen." so, just so you know, they have their top staff, with nothing but quality patient care in mind at this hospital. read this while you can, the other two medical complaints i have put up have been taken down! read more

Pathetic, told to drink a lot of water to pass kidney stone, but unable to urinate due to kidney stone blockage. Who the hell tells a patient to drink a lot of water after the patient explaining to them they can urinate? Additionally, she gave a phone number to contact her that when called they say they have never heard of her. The doctor is Elizabeth Anne Hall MD at St Johns Health Center. I have chills and can't urinate. And it is 12:30 am. I wonder if Elizabeth Anne Hall MD is actually really a licensed doctor????? read more

I would give 0 stars if I could. Believe the bad reviews and expect even worse. If you need the ER in Santa Monica, go to UCLA. It's worth the extra time you may spend there to ACTUALLY get treated. I went into St John's ER on a Sunday night at 8:30pm due to severe muscle tension that refused to let go after every OTC treatment +muscle relaxers prescribed by Urgent Care. They referred me to the ER. I was NEVER examined by the doctor- she checked my heart and lungs, but never once touched the muscles I told her were tense to gauge what was going on. After waiting 5 hours and for labs to come back- IN THE LOBBY, mind you, while entire hallways had empty beds, I was told "there is nothing we can do" and she sent me home with a prescription for an anti-anxiety medication. So, she decided without ever touching my body that my pain was all in my head, and prescribed me something to calm my mind down instead of treating my actual pain. I am so incredibly offended by this utter disregard for my experience. The ONLY goal was to get me out of their ER, not to actually treat my severe and debilitating pain. I will be submitting a formal complaint with this department and recommending the doctor I saw be investigated for disciplinary action. read more

The very best place I could have come. After a totally different story of a different ER, this visit was like a visit to a Resort...a week oiled machine. The doctors and staff are professional and on top of your health in a way that I never experienced. I received a Summary of the visit after my exam, just as they released me. I don't know why the waiting room was empty except to think that Dr. Diaz and the staff must have healed everyone. Thank You Saint John for the Impeccable Service! read more

Like that old timey song says, what a difference a day makes. Last evening's discharge directions highlighted which post-op red flags require an ER visit. At bed time everything was okay but overnight hubby's post procedure bleeding was excessive thus brought us to the ER. We valet parked. Lot off Arizona Avenue. (ER validates. As of today $6 regardless of length of stay.) Security brought a wheelchair. Triage was swift. While waiting for a bed we notified hubby's doctor whose office is steps away. Moments later his doctor arrived found us in the waiting area. Bleeding issue resolved. Discharge was arranged plus a follow up office appointment. Kudos to ALL the incredibly knowledgeable, professional, compassionate personnel we encountered. read more

Treat people with dignity and not a slab of nothing. Zi was on a gorney in the hospital in the aisle. Znobody paid attention to me. zThet gave me horrible medications that just put me too sleep. They had no MZRI machine that they said was broke. For a follow up place Ato get a MRI was non existent. It was a fake number read more

The Asian girl with tattoos on her neck who does your vitals behind the front desk in ER: I walked into ER in severe pain from diverticulitis. Of course first I had to sit down and wait an hour after I signed my paperwork. Then that horrible girl from behind the glass, started shouting my name on the top of her lungs like we were in an airport!!!. I could barely get up and move, and she just kept shouting my name, OK from behind the window ... completely aware of her surroundings!!! Hellooo people are in ER because they're probably in pain or incapacitated in someway! That drone acted completely unqualified and without any empathy! You'd think because I was in an ER and I was in that much pain she could come around and help me up ... walk me into the office, but she was too busy shouting my name like we were at a bingo game! I finally had a scream at her to stop shouting my name like we're in the airport!! I said... obviously I'm in pain, and getting up slowly!! Then she gaslit me by invalidating my pain and my feelings, and making it about her and how she doesn't need to be spoken to that way! Meanwhile... At least four people thanked me for calling her out and told me I was 100% right, and they were happy I did it!! I hope those people write on here too because shame on St. John's ER for hiring people like that!!! especially for a for an emergency room!!!!! read more

Alice Wang was my nurse. short temper,condecending,bad attitude. Should not be in health care if she doesn't like her job..

My second time here, I came here around 8am and the waiting room was empty. I was seen by the Nurse in 5 minutes. The wait time for procedure's are posted inside the Nurses cubicle and are very accurate. The Staff are very professional and super friendly! read more

St Johns Emergency Room - ER Waiting room - Hospitals Near Me - Santa Monica, California

The emergency room is trash!!!!! I actually had a very great experience in the hospital itself, but emergency room TRASH!!!!!

So my husband has some ongoing health issues.. and today he was admitted to the ER. He's a UCLA patient but they were maxed out today. So the paramedics brought him to St. John's. Omg, amazing place. By the time I got there, he already had a bed in the ER! And by the time I had to leave for an appointment, he was already ensconced in his room! That had a view on two sides plus a lovely painting! Um, the last time he was hospitalized we waited 17 hours to get him seen and then he spent almost 2 weeks in a hallway. He asked for a snack this afternoon and they got it for him right away! After asking only once!! The people are friendly and super helpful! We appreciate all the time and good care he is getting!! Just wow.. read more

Came in with broken elbow which I did not know I had until xrays were taken. The y set the bone, so painful I thought I would pass out. I was warned and they did it as fast as they could. Walked out with a temp cast and date for surgery. Fell getting on my bike on the bike path with sand. Ouch read more

Service was excellent. Staff was amazing Care within 30 minutes parking right in front of the emergency with ballet immediate service. Outstanding service for Security was in and out within two hours. read more

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I came here for a sever spine issue I have been having due to an accident. I was seen by an amazing RN whom took my blood and applied the ekg system on me and taped the pulse machine to my finger tip. Then I'm greeted by some weirdo named Elizebeth A .Hall who calls herself a Doctor, I'm gonna call her Liz cause she does not deserve to be called a doctor!!! She basically gave me some pain meds and had a X-ray tech cone take my X-ray. When she came in again she asked if I was still in pain when I said yes she basically looked at me like I was crazy. I was left with the amazing RN giving me a prescription and nothing else no results on my X-ray no info where I can locate the information. I was told I can leave now and was left taking off the ekg machine taped to my chest area and the pulse machine on my finger tip by myself. Oh Lizzy you should be ashamed of yourself. Everything about the center was amazing except Lizzy read more

I can't talk highly enough of this s hospital. They are fast in getting a ct scan and a room. I live in Beverly Hills but I drive just to be there when needed due to their friendly staff and quick action. read more

Prior to the pandemic i probably would have given them 5 stars but it seems the quality and quantity of care and the amount of staff has greatly decreased. The security has a good handle in the lobby/waiting area and the security stops a lot of the street crazy from coming in and just loitering . However the resin for one star.. Desperately lacking the number of doctors , now you see a PA and unless you are on deaths door you don't get to see the doctor on staff. My current experience : Doctor called ER told them we are coming (from 40 miles away) Arrived , two other people in waiting room , triage pretty quick then shown to our chairs . Waited about an hour before we got in the room. Had my husband in a chair vs a gurnee or bed . Gets CXR, blood work , No doctor but results super fast like faster then you've ever experienced in an ER , fluid in lungs but we're gonna discharge you anyhow ! wait , what? So we go home and I'm f . guess where we ended up within 24 hrs of the last visit.. so this time they decide to keep him, however they've got him in a gurnee this time for over 16 hours in ER. Did not get him a room/bed until the next evening , He has qualifiers that should keep him for several days , today they are trying to discharge him, still with fluid in his lungs, coughing non stop -the rib hurting type of cough. Have been DX with Influenza A & pneumonia and his qualifier is a serious heart issue. This is insanity . They don't realize that I am at home sick, and that we live 40 miles away and we can't just get there in 10 minutes . After much ado above we found out that it was a Medicare billing issue . He presented his credentials and the intake clerk didn't enter his insurance information correctly so they were kicking him out beciase they billed the secondary as the primary and the secondary said no bueno we are not paying . This hospital needs to get this together. I have been fighting for years to get my refunds for my retro benefits that i won from ssdi and the hospital refuses to bill medicare and refund the $100k that i paid out of pocket 2016-2021. read more

My dad was admitted in the emergency room Tuesday June 24, 2025. The nurse Audrey was very caring and nice from there,He was moved to a private room. Everyone we encountered were exceptionally nice, especially Steven who did his dialysis treatment even the security guards at the front were all kind and also the valet everyone was wonderful to us. read more

So me and my grandpa got here at 11pm and it is currently 6:53am the wait time is redicilous. Nurses and hospital staff are absolutely rude and horrible to deal with they have no care and they are not gentle with patients. I had to sit in a hall way and another patient who was stuck on a medical bed has been asking for help for the past 20 minutes while the nurses talk about irrelevant activities and told the patient to hold on several times so they could gossip. read more

In 2024 I was brought to Providence St John's ER three times with pain radiating from my chest and down my left arm. Two times I was hospitalized. I was diagnosed with left bundle branch block. Each time I came to the ER I was given immediate care and extensive tests to rule out a possible stroke or heart attack. Each time was always negative. This last time I was again seen by the hospitalist doctor and on call cardiologist. Since I was now stabilized and was going to see my cardiologist in a few days both doctors told me I could be discharged. My husband had just left so I asked if I could stay and be hospitalized overnight and then be discharged. Both doctors said yes. I waited to be hospitalized and it was getting late. I asked the nurse how many people were waiting to be hospitalized. She said three were ahead of me. I asked whether it were possible for the doctors to decide not to hospitalize me but rather have me stay overnight in the ER. She said yes. The bed was extremely uncomfortable and there was no TV in my cubicle, so I called my husband and told him to pick me up. I then told the nurse I was leaving. Before being discharged I had to sign something that said I was leaving against doctor's advice which technically was not true. The nurse's attitude quickly changed. When I was ready to leave she refused to get me a wheelchair which I thought was protocol and told me I could walk out by myself with her walking next to me. The moment I put one foot outside the ER she was gone. read more

I had an emergency in the middle of the night while I was pregnant. I can't express how wonderful the staff was everything from check-in to nurses to Dr. Andrade. Dr. Andrade is an amazing and comforting doctor. I can't express enough gratitude for the care I was given. read more

No one looks forward to hospital stays- but St John's made it easier- Excellent care- responsive- compassionate- competent doctor and staff- thank you read more

Do not bring babies, toddlers or children here. We had the worst experience here. I will avoid the details however their staff handled our 16 month old's emergency room visit horrendously. Instead of owning to their incompetence they ran up massive bills by over testing, procuring procedures onto our child and forcing an ambulance ride to another hospital where we were then informed of how erroneous their evaluation and assessment of our child was. Their staff also misscalucated the cost of their forced ambulance and hospital transfer was and now we have over $5,000 in medical bills for a visit to the er in the middle of the night because our child had a bad cold and we could not get ahold of our pedestrian. Not to mention the trauma inflicted on our child. Even when I pushed back they then forcibly removed us from the hospital room, placed us back in the waiting room while they performed procedures on our 16 month old child without us. read more

Rude and lacking any kindness or compassion. The staff actually makes you feel worse by the mistreatment - half of them are old, burnt out and bark questions and answers and the younger staff members take their lead = a mess! They were only nice when running my credit card $$$ for my co-pay! I really don't understand how they are able to get away with it. read more

Went for severe flu symptoms. Every step of the process was first class. I had 7 different people with separate roles and each was perfect. The process was simple and painless (so to speak) read more

Beware of the valet company on the Santa Monica street entrance !!! I brought my toddler in to the ER at about 9:40 pm 1/26/2024. My son had a temperature of 102 degrees so I was in a frantic panic to get him to the ER asap . I pulled up and a valet driver came to my door . I explained I wanted to valet my vehicle and he proceeded to hand me my valet ticket and take my vehicle. I'm in a frantic panic and I rush in to the hospital trusting my vehicle will be in good hands. My son and I are here until literally 12:20 am. I exit the hospital and rush to retrieve my vehicle. The valet driver retrieves my car, I put my son in the car and notice both my glass case and my husbands glass case are on the floor in the back seat. I go to grab the boxes and they are now both empty. The valet company violated my privacy and took advantage of my situation and TOOK MY HUSBANDS PRESCRIPTION GLASSES AND MY SUNGLASSES and iwatch . I had left my Iwatch and both sunglasses with out the slightest thought that someone would be getting in to my vehicle and completely taking advantage of me in such a vulnerable time. This valet company is completely unprofessional and it is terrible to think that at a time when I was going through such a tough time with my son being sick that it occurred to this person to completely take advantage of me and my situation. I'm appalled and sickened by this experience and will never ever use this valet service again. Please be careful out here. These people are disgusting. read more

Been waiting in the ER since 6:30 pm. Still currently waiting here as I'm writing this. Waited 2 hours for a fucking x ray and still waiting on the results. The nurses seem like they care but not sure. Absolutely worst emergency room do not waste your time like i did. 5 hours of my life ill never get back read more

I was in the ER waiting room crying in pain for nearly two hours before I was admitted. One after another, patients who were clearly not in any kind of pain were admitted before me. There was zero triage method in place. When I asked for something, anything, Tylenol, to help with my abdominal pain, the ER desk said they could not give me anything. This is a case study in a lack of organization, planning and management. Quite an incredible example of patient mismanagement and zero compassion. Truly a horrible experience. Once I was finally admitted, I was finally treated. However, my follow up visit with my GP had her asking me if they kept me over night due to my severe pain. They did not keep me over night which resulted in my return to the ER the next day for the exact same symptoms. Based on this traumatic experience, I'd highly recommend you choose a different ER if that's an option. read more

Humankindness is not even close to the word I would use to describe my experience for the second time coming here. Also take it from someone that use to volunteer at that emergency room before because I care about people that are hurting read more

Exceptional service from Dr. Grossman and Colette. All staff very helpful and professional. Short wait on a holiday weekend. My husband had good care and is leaving the ER in a much better condition. Thank you, Providence St. John's!!! read more

Worst nightmare ever. These terrible and rude nurses who aren't even really present or cared about what you said stresses me out so much more than I had to sign myself out and leave. As soon as I got home I felt so much better. If I would have stayed the night I probably would have had serious health issues due to that extra stress these people caused. I'll never return. read more