Had what I needed and friendly, helpful people. They provided teams on how to do some things I'm…read morenot accustomed to doing as well. Very helpful.

I always enjoy checking out locally owned businesses and surprisingly, I found this little gem…read more Recommend: Hard to say. Probably a yes at this point. Only visited once, didn't have what I was seeking but the Employees were absolutely wonderful to meet and speak with. I can't contend an argument on pricing because my stay wasn't long. This is a VERY packed store with NUMEROUS household products similar to an Ace Hardware etc. The sheer amount of products that I found that you can't find in larger Orange and Blue big box stores was truly impressive. Store could use some more light, signs and clarification in addition to cleanliness but all employees were certainly bustling to put cargo away. Not one young employee was looking at their phone so it was encouraging to see so much effort being placed into working. Wished I had more time to visit and certainly may in the future. Overall, could use some cleaning up and presentation but it looks like this store does specialize in the odds and ends you just can hardly find anymore and for that, I'm a fan of stores like this!

Customer service continues to decline. For the fourth time ordering online as a Pro X member and…read moregetting a text my order is ready for pickup, only to show up and wait 45 mins for it to be filled. Have also experienced elderly cashiers who don't know how to complete an accurate scanning and checkout process. Frustrating.

Horrible. Do not go. They have a loading section but you can't use it. Go to Lowe's they have…read morebetter customer service and you can actually use the loading area.

I was double charged for my membership fee and when i went to this store to get a refund of the…read moreextra $44.99 i was told they could refund one of the charges but my membership would be affected and would also lose the $44.99 they double charged me. The option i was told was to issue me a gift card for that double charge but would have to spend that in the store. It was later mentioned to me when pusuing it the option to refund the double charge in cash. I took the cash refund and deposited that back to my bank account. Why could they not deposit it back to my bank account which i was told by them they could not. i am retired on limited income and needed that money put back into my bank acct i did not want store credit. I ended up getting a cash refund but not happy nor satisfied how it was handled.

I understand that HF is a good place to get on the spot tools that while maybe not the best of…read morequality, usually will get your job done. I pay every year for the inside track membership to belong and get the benefit of special deals. I have purchased many high and small end tools, compressors, jacks, air jacks, trailer equipment, you name it. At the end of last July I purchased an expensive generator, The super quiet Predator 5000 dual fuel. Normal price was right at 1100 got it for 900 with a coupon. I thought I had got the top of the line for what they offered and very proud. My family and I went camping in August for a few nights, again in mid November. In the middle of the night the generator just quit. We googled every thing we could, oil level safety sensor, Co2 sensor shut off. Nothing could make it stay running. I wanted to use it only LPG but even put gas in it to make sure it wasn't a fuel issue. On both, it would start, run for 20-30 seconds and shut down. I called the 800 number on the stickers you see on all of their equipment, to never get to answer. I left messages every time. I finally called the store only to have the manage say "sorry" he couldn't help as I didn't purchase the extended warranty. My bad. I had only 29 hrs on this unit and it was dead in the water. I finally was able to get what sounded like mature person on the 800 number to be informed that they on have one person that answers these calls and are too busy to return messages. Just have to be lucky to catch someone. Pretty much told the same from the store. What they did say was that there was a generator place in Heber that could help me. Making (2) two hr round trips and $245 later, a working generator. Apparently a Co2 issue and super common with these units. Woodchuck saw however, great service! , Ever talk about a recall on them. There is also a Facebook page just dedicated to the issues with these units. Wow! My advice is to spend the extra $ and buy a name brand generator. It would be in thing if it was just the problems with these units but the lack of service and selling their product with the big sticker "Call 800...." For help to me, paints a somewhat shady practice. Because of this I will go back to Amazon and at least these stand behind their products.

The customers are treated well! Love the expansion making the floor space great. Saves probly $20…read moregas not going to showlow!

The new people they have working at this Ace are much nicer and more helpful than most of the other…read moreemployees. If they can't answer your questions they find someone who can.

When ever I need paint or something different I know Davis store has it! Deanna is great I love her…read moreinput on just about everything I need or want and if I am not sure what I want or need she seems to know so I really appreciate her input!

I usually shop at my Ace Hardware in Phoenix and they are amazing. I have several Ace Hardware…read morestores. I shop there . The store was a horrible experience, when I walked in the store, the man Vincent said welcome to Ace Hardware, but when I ask him a question, he was very rude at first and very little help finding what I needed. Then I went to pay and the girl Destiny was on her headset talking to someone the whole time and she was no help whatsoever. I would've bought a lot more stuff, but I didn't feel like giving money as rude as they were from the beginning to end. I am in this town every month to visit, but I will never shop there again!

Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

Walked in looking for PEX fitting I forgot at large box store 50 miles away. Walts had the fitting!…read moreEmployee was helpful in locating the fitting. They have the store well stocked , organized ... Thanks

Had the roof fail on our RV - roof cap failed and part of it blew away! Went to Walt's and spent…read more20 mins walking through what happened and what we needed to McGiver a fix so we could limp to Albuquerque. Guys where willing and able to help! Highly recommend this place!

Reason for the poor review is the persistent rude and obnoxious check out/cashier staff. Too bad…read morereally. The other staff at the store in the aisles helping you locate stuff are far more friendly and helpful. You are no better that your weakest link - improve your customer service at the register. For shoppers, you might be better off going to the True Value store right down the street.

My wife when for a purchase needed help, but all employees were standing around talking to other…read moreemployees so she got no help and had to leave with nothing.