Called to schedule an appointment and spoke with Dena in the navigation center. I had a quick question regarding dermatology. Dena was completely Rude and was speaking over me. I had asked her to please stop speaking over me and to please let me ask my question. After 8 minutes of asking a simple question, it was finally answered. I feel like they hire anyone without basic medical terminology and common curtesy. The first line of communication from the call center needs to be built on a foundation of communication skills and professionalism. Dena set the standard and it was not a good one. read more

Please find a doctor at another medical group. Went to the doctor for routine check up, got bloodwork thinking that they are routine tests, THEY ARE NOT. End up owing almost $900 for a routine check up! They charge for EVEYRTHING, even though my doctor never met me in person. Before you talk to them about anything, ask them if they are going to charge you a fee for just communicating your medical history and current medical conditions. Better yet, just avoid this place entirely as they show no remorse for blatantly charging you for anything and everything. read more

I was told I needed to wait an hour for my scheduled appointment after already waiting for half an hour. Extremely unprofessional. My appointment was scheduled for 10:20 AM with Dr. Howard. It is now 12 PM and I am still waiting to be seen. The doctor did not apologize for running behind and instead asked me if I wanted to reschedule when he finally came into the room. He asked me if I had somewhere else to be. My time is valuable and should be treated as such, especially as a paying customer. And I have other priorities to take care of on a Friday than spending 3 hours at a doctor's office. Many things need to change if this Dr. plans to retain patients. read more

My coworker set up an appointment today for 8:20 am. She notified the receptionist prior that she was running 15 minutes late. She arrived by 8:34am and was told she needed to be rescheduled. She sat an hour in traffic and was set the wrong expectation by that receptionist. She was extremely frustrated and upset that she was told she would be seen by Dr. Yang if she arrived within the window. "Screw you Dr. Yang and the Heffer at the front desk!!!" - Christina. Please maintain professional standards going forward and you might get better than a one star medical practice. read more

Dr. Sanjay Ray's office is cash or check only. No cards, no flexible spending account cards either.

Super disappointed with the staff and doctors here. I had an appointment scheduled for June 15th at 10:20 am and was told to arrive at 10:05 am. No problem, I arrived at 10:04 am and was told I needed a different mask. No problem again, happy to help the process go smoothly. I then waited in the waiting room for 40 minutes, watching 3 different people who came in after me get helped and then leave... I got up and asked the receptionist if my doctor will be ready soon. A nurse went to go check and quickly came back saying my doctor needed an ADDITIONAL 45 minutes. I said "that's ridiculous, I have other errands I need to run, I will be switching providers immediately." The nurse asked if I was sure I didn't want to wait or see someone else. Come on guys. Every single review of this place is saying the same thing: DO NOT COME HERE. They do not and will not respect your time/schedule. I will be switching to Center for New Medicine in Irvine. Really disappointed in Dr. Mackenzie-Tangredi and the staff here. read more

Time to change medical groups. Left 4 messages, one of the messages to the manager Espy, and no call backs. It is quite clear that the medical assistants can not handle the clinic and returning calls. I chose them because it is convenient, near work. I rather take a day off from work and go to a facility that is responsive and have enough well trained staff to manage the clinic and calls. Oh! And this is not the first time I have been through this. read more

My husband has been a patient there for about 2 years and is so upset with the service he is looking for a new physician. He sits on the phone for 20-30 minutes just to talk to the receptionist! Sometimes he just gets cut off. He has not seen the doctor in person for over a year! Has problems getting refills on his medications. He has reported them to our insurance company and they suggested getting a new doctor. They send him a bill every month and this is his primary doctor! Can't seem to get it straightened out. They have also screwed up his appt time and he had to reschedule! He was told the doctor just walked out the door- seriously??? read more

I wish I could give zero stars and tell everyone to stay away. My son had a minor procedure (wart removed) and they never sent me the bill. Never called or sent anything through the mail, and then sent me to collections after a year. I have never paid anything late, ever, and my credit went from excellent to fair right before I was planning on making a major purchase. I called billing and they said that it looks like no contact was ever made before sending me to collections. I paid the bill and it's been a month now and my credit has still not been fixed. I called the collections agency and they said they haven't heard anything from St. Joseph. I called billing again and they said they will send an inquiry. No apologies, no urgency. I told them their mistake hurt my credit and my chances of making this important purchase, and they could care less. We are nothing but numbers to them, and they simply do not care that they are destroying lives for the sake of profit. I HATE St. Joseph Heritage Medical Group. Doctors are fine because they aren't connected to billing, but its not worth losing your excellent credit reputation to a bunch of crooks. read more

My experience has been very poor with this group and with the primary care and specialist I chose due to the quality healthcare reputation of St. Joseph's. After consulting as a new, private PPO insurance patient, and being unable to get response from either doctor during a painful infection, I reached out to the medical group customer service three times. My final call resulted in a conversation with a manager who was more concerned with scolding me than addressing the question of whether there might be other doctors in the group who would be more responsive. Very scary and disappointing. I've moved on. read more

Took us one hour and thirty minutes for an appointment then was kicked out of the waiting area because they were having a special meeting. Now my other appointment had to be canceled and now I have to make another trip to Orange Count (3 hour turn around and extra gas - Thanks allot St. Joseph's read more

They need to place the address 845 in front of the building facing La Veta Ave. I spent 15 minutes looking for 845 W. La Veta and got held up by the train for an extra 5 minutes. The address is boldy facing BATAVIA not La Veta. The driveway is also facing BATAVIA!!! And if you are looking fir suite 108... It's next to the driveway!!!! I parked in the lot which lead me to the main maze entrance just to walk around the entire complex to enter next to the driveway..... Then I was forced to reschedule, which took two weeks to make the original appointment to begin with. I don't understand why a doctor can be late three hours (with an appointment) yet if a patient is late 10 minutes they have to reschedule.... read more