My husband and I stopped in the shop to "just look" and maybe do a little future new bike planning... I was very impressed with how clean the place was and how helpful the staff was! One employee, Tom Joseph, was extremely helpful and knowledgeable! Didn't try to pressure us into anything and provided several different options for us! We didn't get that at some of the other shops... guess who will coming back?? read more

Been with Docs for 26 years! Gateway, in the day was great as well. Not StL. HD. The work order estimate was a joke as far as being nickeled and dimed. Bordering on disrespectful to a longtime customer. Expected fair not free. Different culture for sure. I'm taking my business elsewhere. Too bad for them as I was sincerely thinking about a trade in for a newer bike. Not there. Wow, their loss. read more

Found a Harley I was interested in at there dealership. Shaun Was very upfront and honest about any and every question I had. Long story short I drove 8 hours to sign the paperwork. Shaun personally delivered my bike to my door step 8 hours away! Customer service is top notch. Would recommend anybody looking to go to Gateway! read more

St. Louis Harley-Davidson - Motorcycle Dealers Near Me - St Louis, Missouri

Gateway was the best in service until they sold out. Spent over $70,000 there in the last 4 years. Not anymore, going to add travel time to go to St Charles. read more

Low stress buying experience. I didn't feel pressured into anything at all. Not even a little. Dylan was awesome. read more

St. Louis Harley-Davidson - Motorcycle Dealers Near Me - St Louis, Missouri

10/10, love this place. Bought a brand new bike here. Everyone was respectful, attentive, and welcoming. I'll be going back for all of my HD needs. read more

What a great crew of people doing good things! Have purchased 5 bikes with lots of customization. When they can, they will go out of their way to help with an unusual request. We are lucky to have such an easy going and welcoming atmosphere/shop het in the area. Kudos to entire group -- callouts Christy, Jake, Hoops, Brad, and Josh!!! read more

This store is always very clean, has great inventory and friendly staff. I especially appreciate Betty and Michcela in the merchandise department. They were super helpful hen I was trying to get a great leather jacket for Christmas. read more

Tracy Fortman was very helpful, professional and knowledgeable. She is the go to person. Tracy made a negative situation turn into a fantastic positive. Absolutely the best, Donnie Poindexter, Doucette, Texas.!! Thank you so much! read more

Visiting St.Louis and stopped in to look around and buy some HD merch. Met Candace who was super friendly. She gave us some advice on places to visit and restaurants. Enjoyed the visit. Nice dealership. read more

Great place to buy a bike from and accessories. Will T was fantastic and very helpful. Great value and great service!

These guys seemed super excited to buy our bike at trade in and help us get the bike we wanted. They said they could have numbers for us in 30 min while we were there. We instead asked if we could work with someone via text to do it, since we were traveling. We sent all the info and didn't hear back (not even a "got your text") for a day in a half. Every correspondence took days. I had to be the one on top of things. The GM Bill was working with us and his brother. They were both worthless! They promised things they could not actually hold up to. They also never called back when they said they would and in the end never responded to let us know they couldn't get us the deal they said they could. Super disappointed with the whole experience. Do yourself a favor and go somewhere else to buy your HD. Grateful this deal didn't go through now, because we are working with a better HD store. read more

My salesman was awesome. Thank you for looking out Reese. FNA dude was solid too. Thank you Guy. As far as the rest of my experience, screw this place. The bike had accessories that the the Sales Manager wouldnt send with the bike. I didnt haggle price because it was fair to begin with. The very least respect that should be returned, are the accessories I was told would come with it. I've given it a few weeks and called, still no budging. Reese is awesome, and I wouldnt shy from him, but be weary of the rest. My salesman was awesome. Thank you for looking out Reese. FNA dude was solid too. Thank you Guy. As far as the rest of my experience, screw this place. The bike had accessories that the the Sales Manager wouldnt send with the bike. I didnt haggle price because it was fair to begin with. The very least respect that should be returned, are the accessories I was told would come with it. I've given it a few weeks and called, still no budging. Reese is awesome, and I wouldnt shy from him, but be weary of the rest. All has been fixed with the utmost professionalism. Thank you for all the help and taking care of the issue! read more

Great service today and each time. Matt and his team were very friendly and knowledgeable. I rode from Kansas City to their dealership in St. Louis well worth the trip. Much better service than KC HD dealerships read more

I thought I was stranded at QT (on Lemay Ferry within sight of the shop) . Their air machine was broken (no sign applied to the machine, even after I alerted the manager & staff there) and it sucked out a lot of air from my front tire. Anyway, Gateway sent out someone to follow me to make sure I safely arrived to their shop & then they filled my tires free of charge. They were quick to respond & professional & I'm so thankful for their excellent service! You guys are awesome! read more

I recently bought a bike here. They have plenty to choose from. However, about half their inventory is not visible. You'll have to ask if they have certain models and they'll guide you to them if they are in storage. As expected, everyone seems knowledgeable about their department. My personal favorites are Theresa in clothing and Woody in sales. I'm not really sure if I got the best deal... but all in all, I'm happy with my purchases here. read more

Every time I have been in Gateway, the staff has been friendly and helpful. The Toys For Tots Christmas community outreach was a huge success. Over 1,100 toys were collected and distributed to the St. Louis area children. Gateway has riding classes, holds monthly meetings and evening events, and is always finding new ways to make your experience at Gateway the best experience ever! The Grinch was the best!! read more

I was in the store looking to purchase a jacket. The sales associates showed me what they had and also told me to check out their clearance racks. Holy cow I got the nicest jacket 30% off Thank you read more

Great service at every department! Willing to deal! read more

St. Louis Harley-Davidson - Motorcycle Dealers Near Me - St Louis, Missouri

This place is a joke. They called me to try and buy my motorcycle from me. They said they would buy it for retail. That was a lie. Then they make me an offer that I liked and excepted. They didn't have a check writer working on Saturday so I had to wait till they were open a couple days later. I left my bike, the title and the keys with them. Then I come in on Tuesday just to be told by the general manager, the same guy that made me the offer, that they weren't buying the bike without a legitimate reason. Avoid this place at all costs. They don't care about their customers. The general manager blamed it all on the owner. This experience has been nothing short of shady. read more

On Oct. 18 2015 I went to gateway to look at bikes and found one I liked, a 2013 ultra limited. So I traded my bike in on it. Frist mistake, I am on my fifth payment no title. I have tried to get the owners of gateway to call me not the people messing up the paper work. The owners have never called. This is now 02 23 2016 and no response and still no title. received another reject from DMV on 02 24 2016. Guess no choice time to take bike back. read more

I have bought 2 new bikes from Gateway. A solid sales staff with good knowledge on what would be a good bike for your needs. They have a good selection and run some good specials seasonally. I just had my 1000 mile maintenance done on my new road glide and Jeremy helped me pick out some new slip on mufflers. The install was perfect and when I got my bike back it was spotless. I would recommend Gateway to anyone looking to get into riding and they have the beginning riding classes on site as well. read more

It's a Harley.....do I need to say anything more. Well know location and has served St Louis for years.

Staff is always friendly and helpful. Best deal on tires in the area!!

I purchased a 2015 Road Glide special brand new from gateway harley-davidson I put 16 inch handlebars on the bike and slip on mufflers that I bought from them. The bike has had a bad vibration since brand new. I took it in to them to be repaired, they told me that they would not work on it and they would not warranty the bike until I put the stock handlebars back on and the stock mufflers back on. The assessories that I put on the bike has nothing to do with the bike vibrating, it was vibrating since it was brand new. I would go to Doc's or Big St. Charles Harley Davidson, to purchase a motorcycle they are very friendly and very helpful. read more

Just bought a 2016 Road Glide Ultra CVO. Have bought 3 new bikes from Gateway in past two years. Still have all 3. This is second CVO I've bought from them. Always happy with the deal, service and follow up. I get all my dealership maintenance done here. Have always been able to resolve any issues. read more

I was driving through St Louis and decided to stop by Gateway Harley Davidson. Walked in and was greeted by Bob. Although I was not in a position to buy a new bike while I was visiting, Bob, nonetheless, was a great host at Gateway HD. I would not hesitate to buy a bike from Bob. If you are in the market for a new bike, visit Bob at Gateway HD. read more

I can't say enough good about the service department at Gateway. They have always gone above and beyond and NEVER treat me as a woman not knowing about her Harley. YES I have used their service many times!!! I highly recommend their service department! read more

Highly recommend Gateway HD. The service department did a great job with my build this winter and the parts department is first class.

I went to every dealer in Missouri, and one in Illinois before I bought from Gateway. They are just a bunch of simply good dudes. They don't act any certain way. They don't think they're something better than anything else. However for this very reason they ARE better. Selection's awesome too! You really need to stop in to see everything cuz it's not all on their website. Or call them. I talked to my man Steve a couple times, before I actually went, and he was super cool, and SOOOO patient. So I get there for what I was looking for, and there were not one, but three! I was like 'um... okay damn.' (all anybody else did was try to talk me into something else, and this guy's starting up what I want five minutes after I was there). And THEN I got an awesome price, and it didn't take much I'll tell you that. They made it almost too easy. haha! And now I have this bike that I'm in love with, and am just so glad I ended up there before I settled somewhere else. But that's just one man's story... Thanks Steve read more

I was recently in a wreck with my motorcycle and had it towed her for service. I can honestly say that I will never use them again for service. My bike took over 2 months for them to complete and when by the time I got home with the bike I noticed the speedo and turn signals were not working. Also to screws holding the clutch bracket were not tight which is extremely dangerous. I am extremely upset with there service and there workmanship. First off there is no way my bike should have taken two months to get fixed. Yes is did have some damage, but it was not extremely extensive. I called multiple times to see when my bike was going to be done and if the parts had come in yet. On four separate occasions they told me it would be done early next week. Well that happened four weeks in a row. I have yet to take my bike back to have the fix the other problems. If you are considering service on your Harley I would definitely not recommend Gateway. I had a horrible experience, there service was unacceptable, and no one really did anything to make it right. read more