I needed new tires on my scooter and didn't really know who offered that service. I called a…read morespecialty scooter shop who told me they could "probably do it but most times they end up taking the scooters to Donelson's for tire balancing". So I cut out the middle person and called Donelson's directly. They let me know they had been crazy busy but would order my tires and once they were in I could drop the scooter off and they would "work it in" to get the tires done. This may seem odd but some other places I called wanted me to drop my scooter off that day and let it sit til they could get to it - could be 4-6 weeks they said. Donelson told me it's prob be a week or so once the tires were in. They ordered the tires, called me and let me know. I dropped the scooter off and they had the replacement done in about 2 days. There was a snafu with the wrong tires being ordered and them needing to put a different set on (my fault as I provided the tire size). Even with that taking place it still only took them 2 days. I had paid in advance for the tires and we had to rework the bill due to the tire swapout, but even that was handled with grace and I paid the difference. They also performed an inspection for me while they had my scooter. Overall nice experience - especially compared to the run around I got from some other places when calling around. Reason I took off 1 star is noone there knows anything outside of their specific dept. So on 1 call they transferred me multiple times - from parts to inquire about the tires, then to service to find out how much service cost, then back to parts because I asked another tire related question, then back to service to talk about the inspection. It'd be nice if they were aware enough of each area to speak to it.

I have a Triumph Bobber Black and anytime I need work done Brian always does a great job! One…read moreoccasion, I purchased the wrong crash bars for my bike although the mfg said they would work...Brian did his best to figure it out even taking pics so that I could email the mfg of the crash bars for proof they don't work with my bike. Because of that I was able to get a refund. Even though he couldn't put them on I appreciated his care and patience in the situation. I will continue to patronize Donelson Cycles for my bike needs! Highly recommend for repairs and products!

Came from out of town needed some assistance , guy from shop was ready willing to help.. nice shop…read more, nice guy

Amazing communication with me as a customer and very good at what they do. This shop also has great…read moreprices for their hourly labor.

My husband and I stopped in the shop to "just look" and maybe do a little future new bike…read moreplanning... I was very impressed with how clean the place was and how helpful the staff was! One employee, Tom Joseph, was extremely helpful and knowledgeable! Didn't try to pressure us into anything and provided several different options for us! We didn't get that at some of the other shops... guess who will coming back??

Been with Docs for 26 years! Gateway, in the day was great as well. Not StL. HD. The work order…read moreestimate was a joke as far as being nickeled and dimed. Bordering on disrespectful to a longtime customer. Expected fair not free. Different culture for sure. I'm taking my business elsewhere. Too bad for them as I was sincerely thinking about a trade in for a newer bike. Not there. Wow, their loss.

Carolyn S. 2023 I purchased a Bintelli Scooter 49cc…read morefrom Rock Road Scooter. I was pleased with the service and the ease of the transaction. It's a nice Company and the people are also genuine. My first visit turned into purchasing a scooter. I was overwhelmed with how fast my purchase went. I plan to purchase a second scooter in the future. I'm enjoying riding my scooter. It didn't take me long before I was off riding in the wind. What a rush!!! Thanks John

All staff have been perfectly helpful and personable! We stopped by a couple times before deciding…read moreon what to get and they walked us through the entire process. Two weeks now, enjoying learning to ride!

Took my GSXR for a last min, little notice safety inspection. The guys were professional, prompt,…read morevery knowledgeable, and really just all around awesome to do business with. I highly recommend these guys for your motorcycle needs!

I've had taken my Harley there for tires, brake work, new wheel bearings and always had a positive…read moreexperiance, and I also purchase fluids that I need and it's always in stock, these are good guy's to work with

I bought my first ever new Harley here and now I've traded it in 8 years later! This time I went…read morewith a 2026 Road Glide! My sales guy John, the Sales Manager Rich and the finance guy Mark, made it very easy to say yes to the deal I got on the bike and the financing as well. They took great care of me on my trade in and the price of the new bike came out to just a little more than I paid for the Heritage from 8 years ago!! This bike has so much more on it than the Heritage and Sandy took her time with me and made sure I had a pretty good idea of what all options it has and such. It really is a great team at St. Charles Harley Davidson!!

They have a great supply of bikes, but didn't buy one. The service people were friendly, and the…read moreSafety Training Course guys were friendly as well as helpful. I would recommend their safety course to new and old riders alike.

All I can say about this place is that I'm terribly disappointed…read more I've had my bike there twice now. The first time was to do a routine once over after the winter and ended up with a tune up, which I'm not sure they really did, as three weeks later, I started having the same problems. Upon taking it back, the owner told me the guy I'd been dealing with had been let go and acted very cagey about the subject. That was in July. As of now, I still don't have my bike. When I took it in this second time, I wanted them to get the bike running again and then paint the faded red parts, replacing the old tank with a new one that I provided and they would need to put a liner in. Simple stuff. Normally, I'd do the carb work myself, but when it started having problems after being worked on there, I figured maybe leaving it to the so called pros would be best. Weeks went by with me dropping in on a Saturday to check the progress of their work and was given a barrage of excuses. Weeks turned into months with no progress. Finally, after going in and laying down my point of view over a week ago, they started making some progress, but failed to meet the deadline I made them agree to. The paint work is still not complete. They still need to line the tank, despite having the painter already put the base coats on the tank, after he said it would be best to do that beforehand. They were supposed to order a new gas cap when this project started and acted surprised when I reminded them yet again. Everything about this places screams mediocrity. I can't describe the feeling of frustration of trying to stay calm while looking these people in the eye and pointing to my paperwork and saying "Why isn't this, or this done" Why hasn't this been ordered?", only to have them look at me with blank stares and the promise that they'll take care of it for real this time. I expect they will do nothing to win me over. In a way, I deserved it- I was nice, overly understanding and trusting. A good pushover. That said, I won't be going back. Ever. As much as I'd like to support small businesses, next time, I'm going to a dealership.

It's hard to find a good mechanic for your bike. It's even harder to find a place that will work on…read morevintage bikes. Usually a dealership or other shop will shrug their shoulders and say something like "Dude, I wasn't even born yet"... I'm glad to have found Motorrad. My neighbor has an old Honda 750 and as I've got an old 350, I asked him where to to being that I was new to town. He told me about Motorrad and that while he hadn't had his bike serviced there personally, he got a good vibe from them. I checked them out one day by dropping by and found that they work on all kinds of oldies. BMW, Enfield, Triumph, Yamahas, you name it. They're good guys. They listen. They give you options that make sense. I had an easy job for them: tune up, check the points and valves, adjust the chain and such. Got it back and it runs like a champ. Cost half of what I payed out in California. I'm looking forward to a long summer of riding.

I have a Outlaw 525 that When i dropped my ATV off originally all I believed it needed was a…read moreDecompression valve and a tune up . Gary took the cover off said the decompression was good then said i needed a starter 1-way. I told him to go ahead and do it and then when back together he said it wouldnt run . I redirected him back to the decomp valve and he finally said yea it is broken and ill replace that too and adjust the valves . After 4 months of having the bike and a $500.00 bill later he calls me and says its making a horrible noise and he doesnt feel comfortable letting it go like this and wanted to charge me to pull the motor and look at everything . I went and looked at it and it did sound awful but couldnt tell where it was from . I went ahead and squared up with them as he did work on it and have the bike for awhile but still felt something was horribly wrong . After waiting a few months gathering up enough cash to take the motor and have 2nd look at it i consulted a seasoned KTM tech . Hes had the motor for 2 days and the first 2 things he finds is that the Decompression lever that broke was still in the cam channel grinding on the chain and one of the Valve adjustment nuts literally fell down the channel and was left inside the the upper end of the motor . I find it very disturbing that this was not found and at that i may have not needed a starter 1-way at all . I just feel like if i was listened to in the beginning and it was installed correctly i wouldnt have this problem. Now i have to pay to have this fully cleaned up and fixed , then hope none of the shavings from the broken decomp lever and cam bolts screw up anything inside this guy .

Garry is honest and practical when it comes to repairs on a bike/quad. He does not like street…read morebikes so do not even ask him to work on one. Expect to take some abuse once he knows and likes you. This will make future visits more fun. He is willing to work around your budget and does not blow smoke for profit.