The staff, therapists, are amazingly kind and skilled. Today was my third time working with…read moretherapist Rachel S. She helps me stay focused and has really shown me ways to improve functioning with hand tremors, dropping things, etc. I don't have all of the names of every outstanding staff member (setting up appointments, checking in etc). Everyone is phenomenal. Thalia and Isabel made me feel completely at ease. I haven't been able to go for awhile due to some medication interactions. I look forward to sharing more about Physical Therapy as well. I begin on June 21st. Thanks also so much to Jenny and Laura!!

It's happened again. I was given a date and time to see my pain specialist for a knee injection. I…read morewas given this appointment 2 weeks before and I was anxious to have have the shot to relieve my extreme pain. When I got there the receptionist told me they never scheduled the appointment.. I had taken the day off from work and had my wife do the driving. Compounding that, I was supposed to have a phone conference the day before which never occurred. This isn't the first time Lehigh Valley Health Network did this. Their merger as to better health care management is a failure! To top it off, they told me the manager would call me to straighten this out. You guessed it, she never called-exactly as she did (didn't) do before. If you have an appointment with anyone from LVHN/Jefferson don't count on it! Be sure to call a day or two ahead to confirm as they are unable to control their schedules! They will always say it wasn't their fault!

My two daughters both go to ABC mostly due to the fact that they are the pediatricians dejur if you…read morehave your health insurance through Lehigh Valley Health Network. When you go you are forced to choose one of the six doctors for your child and after that when you call you always need to choose their name from the phone prompts. The problem with that is a lot of times you cannot get in contact with someone on that doctors team and you may need to call multiple times until your can speak with anyone as their phone lines are always busy and you are stuck in phone tree hell. Sometimes if your child's doctor is not available they might be able to squeeze you in with whomever is there. If that happens make sure you know any medical history issues as not every doctor there is chatty or likes to be bothered with these last minute appointments and they are not afraid to show a little attitude about it. The doctor they see is really nice guy and is very easy to talk to. His big problem is that he is super conservative with his prescription dose and usually you will have to make two sick visits to cure any problems because he is always "afraid" to write a prescription for too strong of a dose. So every time one gets sick, it's double the office visit co-pay and double the prescription co-pay. He also likes to write prescriptions for drugs with no generic equivalent. (And the office never has samples. I've asked multiple times.) ABC is a big LVHN corporate practice that is good because they have access to the network's resources but like any other large corporate entity do not expect to feel like anything other than a number and usually you will be processed thru the office very impersonally and you might want to consider a smaller practice if that's not a trade-off you want to make.

My daughter has been taken care of here since she was 2 weeks old. We have always had caring, kind…read moreand wonderful sessions with her doctor, Dr. Matthew Saltz, for 9 years. My daughter loves seeing him. He spends time to get to know your child and respond to your questions (and I always have many). If he is not available for a last minute sick visit, I have never had a problem seeing another doctor on the same day I call. I have never had the experience of being "bounced around" to different doctors as other reviews state. I don't believe that is the issue at this office.

My kids have been patients for 18 years. We had a wonderful relationship with a number of PA's in…read morethe practice. When my daughter left for college 6 hours away we were reassured that there wouldn't be an issue refilling her prescription. Despite having an appointment scheduled during spring break and being on a maintenance dose of a medication that she's taken for several years, they refused even a one month courtesy refill (all she really needed was 2 weeks!). We were left scrambling to get her seen elsewhere so that her prescription could be refilled. I work in healthcare and this is ABSOLUTELY SHAMEFUL!

I have been taking my child there since she was born almost 14 years ago. I questioned the bill…read morethey sent me for the first time because they overcharged me for a simple visit and they sent me letter saying they were no longer going to see her as a patient. I am floored. I wonder how many other times they overcharged me over-coded and I never even looked/noticed. I called to speak with Dr. Toff because letter came from Office Manager not from him. Never got a call back. I wonder if he ever got my message. The unprofessionalism is a shame.