Outstanding service by this branch's staff however the mothership, People's United phone support,…read moreare always terse and snippy and have often given me incorrect information, as though irritated the phone rang during their dinner while their favorite show's on. Also, the mothership lacked any sense of customer concern during recent national compromise of credit card/ATM numbers, let alone take any preemptive measures to prevent having your account cleaned out. Too much risk with my money at stake, shut down my accounts and moved to a more serious institution. Less convenient for me but then, losing thousands in an unprotected account would be even more so.

The Amherst branch is amazing, and always has been. They treat you better than your friends and…read morefamily do.

We've been customers at TD Bank for several years. The manager (Angela) has been very helpful when…read morerequesting new services or addressing questions/issues with existing accounts. She always responds in a timely manner and resolves any problem.

I have banked here for years but have decided to change banks because of the lady that is supposed…read moreto help you with different banking subjects at the Milford. She doesn't seem to want to help or even know what she is doing at times. Also says she will check things out and call you. This is just to get rid of you as she never calls. The tellers are all great. They just need to replace this one woman.

First off, I must say that this review is mostly about the company as a whole. The staff at the…read moreMilford branch are very friendly and as helpful as they can be but have very limited ability to do much of anything. Too bad the upper management and corporate structure aren't similarly focused! This company has US corporate offices based in Providence, Rhode Island as is a subsidiary of RBS (the Royal Bank of Scotland) Group. This bank, by the way, was one of the many bailed out during the financial meltdown of 2008 & 2009 by taxpayers of both the US and UK among others. They were less than truthful about their dealings in the sub-prime mortgage market. This is THE MOST impersonal institution I've personally ever dealt with. Not sure what a standard customer is like but we had our mortgage, two checking accts and our joint savings acct, both my children had savings accounts here, and I even had a business checking, business credit card and commercial line of credit with them! Every month for over 10 years I would get these promotional slips with any one of these statements telling me how as a valued customer, Citizens will go out of its way to give me the best rates and banking options. I opened up a checking account in the NH corporate office in Manchester in 2001 and got a construction loan from them in 2002. Because this is the closest branch to our home, we always did our banking here from 2002 on. After finishing the house in 2004 and converting our construction loan to a residential mortgage, I thought I had just finishing jumping through every hoop a banking establishment would put in front of me. Well, was I wrong!! Well, when rates started to go down, we gave that offer a try. Turns out Citizens had the HIGHEST rates of any of the banks, brokers or credit unions we contacted. So I went back to them to let them know that they were falling short and the loan officer was unable to do anything. Needless to say, we got a much better offer with another institution and moved our mortgage. Well, shortly after that Citizens changed our free checking to a FEE checking because we no longer had our mortgage with them. You know, when customers start cutting back on your services, why don't you go out of your way to offer them benefits and bonuses to get them to do MORE business with you?? Well, for this bank the motto is, sign 'em up for as many as possible. link them all together and tell them that all their benefits hinge on keeping this house of cards standing. Change or move a card and the whole thing crumbles and you will get hit with penalties and fees! That seems awful regressive to me. During this same time period, there was a new movement afoot to switch your banking from large institutions to a small community-based banks. It took us a while to get our act together but we then moved our checking to a local credit union. Our savings account then had fees imposed!! Explain this to me? So all the personal accounts were moved and I started studying the benefits of keeping my business banking here. End result -- nothing! Unless you count innumerable fees! Got plenty of those. I felt truly bad telling the tellers I was closing the accounts and their first question was if there was anything they could do. I'm sure they would love to be able to make the customers happy AND save their jobs, too bad it is all beyond their ability with this company! These tellers are local people who live in the community and will most likely lose their jobs because of this really poor and greedy business decision. Seems to me very similar to what the insurance companies are doing now with national healthcare looming in front of them -- grab as much cash as you can now, cause it's all going away soon! Most recently I was in this branch on Tuesday, June 12th and dealt with the Bank Manager (named Trisha). Well while I was sitting in her office for no more than 15 minutes while she banged away at her computer, I witnessed one of the long term tellers (who I previously thought was the bank manager, because of her "can do" attitude) actually act in a grovelling way toward Trisha --who was obviously between 10-20 years younger than the teller. Then I watched the elderly loan officer kowtow to this uptight, curt and dismissive manager. It was almost too much for me to witness. The lack of courtesy this manager showed to the staff and her impolite attitude was so very telling of the upper management structure!!! Well this customer has found a happy home at St. Mary's where they actually jump through hoops for me! Imagine that! They offer accounts with NO FEES, are freely making loans to those that qualify and helping their customers with new businesses have every benefit that they offer to ensure business growth resulting in larger deposits and profitable loans. Everyone is friendly to me and each other (so far). Can't see why I would go back to the impersonal, rude and costly treatment again... Bank elsewhere...

Triangle has always been responsive when I have called with questions. If they did not know the…read moreanswer they will send you to the right person.

This branch or TCU is no different than the rest. Call back happen next day if you're lucky. No one…read moreis trained properly. There is conflicting information every time I call and I've been locked out of my business account with 00000 access multiple times and each time I call I have to RE VERIFY who I am, with all information. I've even been told more than once that my social security number is wrong. Save the frustration and aggravation. Bank elsewhere!!!!!' TERRIBLE TERRIBLE CUSTOMER SERVICE!!!!

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

I visited this location today for the first time around 4PM. I live a bit North of this location…read more There were 4 tellers that were all young chatted among themselves at the counter as though I did not exsist. The very large plus size young lady with the a purple color shade of hair not found in the natural world, snidely growned at me as I waited 5 feet from the the counter that "They would be with Me". I stood there for a minute and I did not say anything. The older and much more attractive petite teller at the drive through window looked over her sholder and said "I will be right with you". The other 4 continued to behave as though, I did not exsist and chated among themselves, as though a customer was not present. She came over to me and took my information and asked me what I required very politely. She concluded my transaction in a quick and efficient manor. While I was waiting for her to return with my slip for the transaction, I wrote on a piece of paper, "My Motto: Good Help is Hard to Find". I said thank you and handed her the piece of paper. She read it to herself and bust out laughing! I hope I made her day. She made an otherwise unfortunate transaction, very pleasant. I give her 5 ***** Stars. The branch I give One * Star. TD Bank seems to be a very woke group with their young employees that don't seem to have much of an understanding of why they are in a bank. Maybe I should take my business elsewhere. I do transactions in the six figures with them and feel that someone else out there might value my buisness more. Your mileage may vary... P.S.; I now understand why they they are closing this branch, along with 4 others in the Granate State.

The personal service is great. This facility moves swiftly…read moreas it's adequately staffed. Details vary, depending on who you talk to, which is a bummer when you have to make repeat visits because of that. I'll have to see how much detail their statements contain.