This business seems to be badly managed. Messaged twice about lessons but have never heard anything…read moreback. Tried to order an attachment for my violin. They placed the order, never heard anything. Really wanted to like this business as it is local to me and I love music. Won't go to a business that clearly doesn't want mine.

Last year we were "thrilled" to find out our 10 year old wanted to play the saxaphone in the school…read moreband. We stopped into Cadenza and had the best experience. We rented an alto sax and the nicest guy ever explained what my son would need. When you rent an instrument for the school year, you pay in full up front. The guy made it clear that you won't pay a penalty if it's past the May deadline because schools have end of the year concerts etc. Near the end of the year we got a card in the mail telling us if we paid for next years rental we could keep the instrument over the summer for free. We did that. Also, a rental includes a yearly "tune up". While the sax was in the shop, our son announced he needed it TODAY for school. Of course. I called the store and talked to the woman who was repairing it. "Oh I'm working on it now, I could have it for you in 20 mins." Perfect

I'm helping a mentor try and sell his bass. I have no idea what it is worth. If he sells it, I…read morewanted it to be to Music Go around because I firmly believe we have to support our local stores. When I sell or purchase something I frequently do it there because I know that they'll give a fair price. Whenever anyone asks me to help sell an instrument. Every time. So my friend is an older fellow and he can't get around to St. Paul easily. So I said I'd find out what Music Go Round would recommend. I made the joke that I want to buy it. 0 chance I could afford what this thing is worth. I'd like to buy a Lamborghini as well, but nobody takes me seriously when I say that either. So explain all of that. The owner's little feelings got hurt because I mentioned that I want the guitar. So he fly out refused to help me. "I don't do market appraisals." So he wouldn't hear me when I tried to explain. It was extremely disrespectful & could have been handled with a little communication. I didn't get that. So this guy is taking the ONLY positive thing about B&H stores and throwing it out the window. Why wouldn't I reach out to Sweetwater to discover something like this? That's the next move. I love the guy you have working there. I think he's in a vest. He has always been kind, cool and professional to me every conversation. It is unfortunate for him that he has to work with this owner. This will sadden me when store inevitably closes, he only has himself to blame. C'mon dude. Build a relationship with your clients. Talk to people. Care a little. You had my full allegiance to your store. But all of that is washed away. Keep people close. I love sending people to Music Go Round but now I'd be embarrassed if you decide you don't like one or my friends.

I can't say enough about how good the service at Music Go Round in Roseville was for me buying a…read moreused bass guitar. They had a good selection, at a wide range of prices. They put new strings on and adjusted the neck for no extra cost. This is the store to go to for guitars in the Twin Cities

Jennifer Becker is hands down one of a very small number of luthiers in the entire world who are…read moretrue masters of their art and craft. I've known her since she was a teenager working with and learning from her father and grandfather, two of the greatest violin makers and restorers of any era. She is in every respect a worthy successor to carry forward the legendary Becker family tradition. Jennifer is unfailingly honest and professional. She wants nothing more than to make your instrument sound as good as it possibly can, whether it's a student instrument or a Strad. She is welcoming, friendly, and understanding with every type of string player, student to lifelong amateur, young professional to world class soloist. You will not find her combination of knowledge, skill, passion, humility, and true art anywhere else. In spite of her status at the pinnacle of her profession, she is completely unassuming. There's not a hint of the kind of pretention you'll find in most other high end violin shops. I live in Maine and gladly drive to St. Paul to have her take care of my magnificent Becker cello. Can't imagine having anyone else work on it!

Great high end hand done work. Jennifer Becker is a great violin maker. I have seen and heard much…read moreof the work she has done and it is wonderful. She makes her own violins by hand with her daughter in a style handed down from generations through her family. Always very professional, when you want the best you go to Jenny.

I went to Guitar Center to purchase a guitar. I had been putting it off for a long time and really…read morethought I could use a pro help me pick a guitar out. I got inside and went straight back to the acoustic section because those always caught my musical attention. I was in the room for a while and then I asked one of the guys working if he could help me with picking out a guitar. Mike was exceptional in his knowledge of acoustic guitars from wood types to brand subtleties. I was in with a decent budget since I really wanted a guitar that I could play for a long time. Mike's service and attention to the customer really helped my purchase, I ended up purchasing a Martin retailing at $1,459(with case and some accessories). Overall spent more than I came planning but I was shown the value and was treated with great service! Would recommend! -Shiny

Went there to pick up some studio monitors. Associate helped me for a minute, then told me they…read moreneeded to ring up another costumer. I waited 15 minutes before leaving. Shame.

Outstanding professional service. Courteous outgoing crew that works there. Leo helped me out and…read morewent above and beyond answering my questions and just being a standup guy. Well done! All Strings Attached and I actually really dig the strings Leo recommended! The guy, Roman if I spelled his name right; is very chill, upfront, and also a very standup guy. In comparison to what I've seen it's very fair priced.

Superb Service for anything string instrument related. The welcoming atmosphere and outgoing staff…read moremake this place one of a kind. Leo, made sure my needs were met and satisfied. Without question is a man that puts his customers first and gives good recommendations to those that come into the shop. Truly the best string instrument store in the Twin Cities by far.

I got a good deal on a nice acoustic guitar that was different from all the rest I like the store…read moreit was really cool

I recently joined a ukelele club and am a total beginner. I have been using a loaner owned by the…read moreclub but I've decided to commit to learning this instrument and went in looking to make a purchase. No one approached me as I sorted through their pretty good selection looking for one with a tone I liked. But when I was ready to talk business, they were ready to help. Helped me put together a package with a gig bag, tuner, capo, etc. Wasn't cheap, but I am happy with my purchase. A fun shop with people jamming together at the front of the store. Will go back if I ever need anything else even though I live in Ham Lake.

John is very knowledgeable and great to deal with! He carrys cool gear and brands that you don't…read morefind anywhere in else, certainly not in the Twin Cities. If you have pedal board woes or questions John is your guy! Highly recommended!

John is an amazing man with an amazing shop. I have bought 2 guitars, 4 basses and 5 pedals from…read morehim. The pricing is more than fair and the pedal selection is awesome! i drive from Chaska thru all the road construction to buy from Eclipse and it's worth it every time. Thank you, John

I had more guitars than I could expect to keep fed and cared for so I visited Chad and he took some…read moreof them off my hands for what I thought were reasonable values. If I didn't STILL have too many guitars I'd definitely buy from Chad @ Encore Music.

Rude and unwelcoming they were yelling way too much and we couldn't hear anything so we had to…read moreleave the store

I checked out Groth Music because I love music and this is a music store. It also is a Minnesota…read moreinstitution. I wanted to meet cool employees, have great conversations about music, and honestly, I wanted to buy something. I have a lot of money (well, not really) and I am genuinely in the market for... music stuff. Groth Music has guitars, but guitar is not its primary focus. Instead, Groth is the spot to go to when you want to find sheet music. I think there's still a lot of value in this despite e-commerce. A lot of times, the quality of sheet music isn't clear, especially for pop music. It's very useful to be able to look at the pages for yourself. I'm rating Groth 3 stars because no employee felt like greeting me. I was especially disappointed that the guy in the guitar section simply sat at his desk without even trying to engage me at all. He semi-grumpily said "let me know if you have any questions." I genuinely could've bought something, even a guitar, if he took the second to chat with me like many local music shop workers often do. Instead, I got Guitar Center-level service.

Sent me a used ocarina at new price, and it was damaged with scratches and pen marks all over it…read more Mailed in envelope with songbook already in soft case, no printed box or formed space. Currently trying to get refund and return, company ignoring my emails. Fuck Groth.

Absolutely incredible!! I was looking for a music stand which I couldn't find at first, but a very…read moreknowledgable employee ended up selling me a very quality stand for such a low price! (Only $40!!) I also checked out some mouthpieces in their brass shop. I believe it was Keith Hilson who helped me look at mouthpieces; very nice guy and did a great job. Schmitt music overall seems to allow the customer to be on their own in terms of shopping, but all the employees are very kind and knowledgeable, so if you need help just ask!

We needed to purchase a tuba for my son on rather short notice due to his school instrument being…read moretaken away due to a shortage. We had planned to buy, as he's a serious student, but weren't quite ready when this emergency occurred. Keith in the low brass shop went above and beyond to meet with us and make the process easy. He spent a ton of time with my son and his teacher, trying instruments and making sure everyone was comfortable. At his urging, we ended up taking one tuba home to try for a week, to make sure it was right. Once we made the decision, Keith also went out of his way to work with my out of state father, who had decided to foot the bill and needed to work out the payment details. Prior to all that happening, my son also decided he wanted to try to learn trombone, so we rented one from Schmitt, and Keith gave him a crash course on positions on the slide. The front desk staff who arranged the rental were also extremely friendly and helpful. I was saddened to read some of the lower rated reviews here. We've always had great service at Schmitt - even back when there was a small one in Woodbury where we bought sheet music and supplies.