They can't even get their address right online. Example: saying something is at the Professional…read moreOffice Building but all the buildings are numbered and they don't use the GIANT numbers on their addresses OR on any information regarding the address online or on their own website. Seems simple enough. Also seems like trusting them with your health is a gamble consodering they can even get their directions right.

I received two phone calls regarding pre-registration. On both phone calls I told the clerk I could…read morenot afford to pay up front the co-pay for my Insurance. I told them I would pay on it monthly as I already have a payment plan. The clerk (Savannah) when I sat down I told her I couldn't afford to pay the co-pay right then and they could add it to my payment plan I was already paying on. She said it says right here I need to collect the money up front. I again said I just told you I couldn't pay it today. She said here I'll give you some papers to apply for assistance. I took the papers but at that point I was very hurt and embarrassed. I always worked when I was younger and always paid my bills. I was already nervous about my procedure because I didn't know the outcome at that time. I think (Savannah) needs to show a little compassion when talking to patients. Some day she may be in the same position and believe me it's not fun.

When I went to regional, It was pretty normal checking in, but they asked what was my pain and I…read moresaid 10 cause I broke my thumb and they said, while I was bawling my eyes out. It toom like 3 hours for a x ray, and when the wrapped my hands, it didn't even stop what was broken from moving, and it cut off circulation to my thumb

Went here cause i was having pain in chest left arm and neck. Along with nausea and dizziness. I've…read morebeen diagnosed with cardio myopathy in the past. The he first words i hear coming in the door is from a staff lady leaving saying i looked drunk. Then the aloof security guard playing on his phone. Hippocrates would of been absolutely horrified by your staff.

I absolutely hate this er, the nurses are rude, disrespectful, and unprofessional. Got an attitude…read morewith me when THEY hurt my child, ofc I said something and they were total bitches. Don't bring your toddlers here, they only check temperature up the butt. My son's own doctor has NEVER check it like that. Pathetic excuse for a hospital

I went to the ER here to get help with some issues and in turn they broke confidentiality by…read moresharing my visit with others.

We came into er with Rsv. And were treated like we didn't matter. I felt like I was being treated…read moreand judged like a number I don't recall ever being treated like this when I'm sick there ER su

Quality of care was terrible, dismissed me after I was in a car accident like I was stupid. The…read morepulse ox they put on me was dirty so they obviously don't clean well. I was also diagnosed with neck pain I didn't have and told them I did not have. Seriously stay away.

I was a patient at IU Health Bloomington Hospital from June 13 through June 20, spending a full…read moreweek there. When I arrived, I was extremely sick with pancreatitis and absolutely miserable. I spent my first 30 hours in the emergency department waiting for a room to become available upstairs. Over the past 12 years, I've been in and out of IU hospitals more times than I can count, including Methodist, Fishers, North, and West. I've always received good care, but my experience at IU Health Bloomington was, without question, the best hospital experience I've ever had. I wasn't just dealing with the physical pain of pancreatitis. My father had passed away only a week earlier, so I was struggling emotionally as well. Every member of the staff, including the doctors, nurses, patient care technicians, therapists, kitchen staff, and housekeeping, treated me with genuine kindness and compassion. Whenever they had a few extra minutes, they would stop and talk with me, letting me vent and helping me through a very difficult time. Because I was an hour and a half from home, it wasn't practical for my wife to visit, especially with today's gas prices. The hospital staff became my visitors. Not once did anyone make me feel like I was taking up too much of their time. Several staff members even walked the halls with me so I could get out of my room. One person took me to the gift shop so I could buy some sugar-free hard candy. I also needed a phone charger, and I was pleasantly surprised to learn the gift shop provides patients with a free charging cable and charging block if they need one. As someone who has been hospitalized more times than I'd like to admit, I can't tell you how many times I've forgotten a charger. At one point, I mentioned that I was constantly hot and asked if they happened to have a fan I could borrow. They brought me a nice battery-operated fan. I was told they can't sanitize and reuse them, so patients get to take them home after discharge. It may seem like a small thing, but little acts of kindness like that made a huge difference. One thing I also have to mention is the food. Let's be honest, hospital food doesn't usually have the best reputation. Somehow, IU Health Bloomington missed that memo. The meals were exceptionally good. There were plenty of choices, everything I received was fresh and well prepared, and the kitchen staff were just as friendly and accommodating as everyone else I encountered. The chicken parmigiana was almost as good as Olive Garden--I know because I had dined there a week prior. I was certainly happy to get home, but my stay was about as pleasant as a week in the hospital with pancreatitis could possibly be. I only wish IU Health Bloomington were closer to where I live. I had written down the names of many staff members I wanted to recognize personally, but unfortunately I've misplaced that notebook. I hope someone at IU Health Bloomington sees this review and lets the staff know how much I appreciated everything they did. During one of the hardest weeks of my life, they treated me with compassion, dignity, and humanity. I'll never forget it.

A week long stay, following an emergency dept visit, plus surgery. The upper level staff, I found,…read morewere pretty good. The nursing staff, admissions, and others, were very good to mediocre, and even dangerous. They are maxed. Full hospital and ER when I arrived. Fifteen hours from ER to get to a bed. They ignore alarms, call buttons, and are really harrowed as a nursing staff. They're poor communicators. They are rushed. Yes, there are excellent nursing staff (RN/LPN) and a few that don't have time, are not situationally aware, and at worst, deliver dangerous care. It's my guess that certain administrators and MBAs need to be sacked, and the quality of care revisited, as it is not endemic, it is not a goal, and it is not woven into what they do-- the professional staff excepted. If you can avoid going here for ER/ED treatment, go somewhere else. This place is screaming over-capacity, and terrible interdepartmental communications; this was my anecdotal experience. YMMV.

I have supported the Monroe hospital system for almost as long as I've required regular medical…read morecare. At one point I went into the emergency room about 15 years ago and had to have my appendix removed. It was a fantastic experience, all things considered. I've also used them for primary care for a long time. IU Health is a beast that should be avoided at all costs. Monroe can handle X-rays, MRIs and a number of other services. The building size is modest, which is great for people like me who can't walk very far comfortably. They are always friendly, and the NPs I've used for my primary care have been fantastic. Support them every chance you get. The services are great, and we need to keep them going.

I came to Monroe Hospital in severe abdominal and chest pain. I could barely walk and collapsed to…read morethe ground because I couldn't stand. The pain was so intense I genuinely thought I was going to die. After an EKG, my experience went downhill. An older male staff member undressed me with the door open, compromising my privacy. He then attempted to draw blood. It was extremely painful -- I was screaming and crying -- and when he forcefully pulled the needle out, I told him I could not tolerate another attempt and asked for someone else. He told me that if I refused him, I would "be waiting in pain." I then laid in a room for over an hour and fifteen minutes crying, moaning, and vomiting from the pain. No one checked on me. Staff were laughing and joking in the hallway while I was in visible distress. When I pressed the call button, it took several minutes for someone to respond. I told the nurse I was in unbearable pain and that something was seriously wrong. I was told, "I'm not going to listen to you complain," and he walked out. I left immediately and went to IU Health Bloomington Hospital. There, I was treated right away. An ultrasound showed my gallbladder was swollen with stones. My white blood cell count and liver levels were elevated. I required pain medication, nausea medication, further imaging, and may now need admission and possible surgery. This was a serious medical emergency. The lack of urgency, compassion, and professionalism at Monroe Hospital could have resulted in severe complications. No patient in that level of pain should be dismissed, humiliated, or ignored.

My daughter tore her MCL during a track meet at IU and we needed to come here for X-Rays and to…read moremeet an orthopedic. Everyone here was AMAZING, very helpful, and made her as comfortable as possible. When we got back to LA, they sent the needed paperwork immediately and even followed up to see how she was doing. I've never been to a hospital or Dr's office that was actually so helpful and genuine!

I am an LPN at a nursing home, and we sent one of our geriatric behavioral patients here. She came…read moreback black, blue, and yellow behind her ear, on her face, and on her neck. She has a huge hematoma hanging from her eye/eyebrow area like she was hit in the face multiple times. This was so called caused from a fall. The things that they are doing to people is very evident and we know how we sent our resident to this place. The marks and bruises she has received could not have come from a fall and that's how extensive it actually is. PLEASE DO NOT SEND YOUR KIDS OR LOVED ONES HERE.

I loved lots of the staff and kids here I enjoyed talking to when I was In this place, but the…read moredoctor was terrible, she puts everybody on the same meds based on what I know, and she is very dismissive I explained to her 5 times for the 5 days I was there the meds she put me on I have been on 4 other times, the care is decent but not the med care or care from the doctor, and it's the same doctor for everybody she is old and I think she needs to retire

I was scared of first shift.thank you tonnie and nurse Lance in er on days.i won't wait for…read morenights.it was the best care I've received in 42 years.thank you tonnie and especially my new bud lance.caring and sensitive to your issues even non related.first shift God and I bless and thank you

Not a well run show at all. They will milk your insurance card dry and then want more money to…read moreexplain why nothing showed in all the test I did not need. They over emphasize the use of NP's that don't know when to say "I DONT KNOW" and shoot from the hip. (Ireland). Radiology will NEVER be on time due to staffing levels. And do not fall for their 30% discount. Before you get a discount they will require you go sign up for welfare to see if the gov will pay your bill first before allowing a discount. They try to make a patient think this is all in their best interest when in reality they are just sending the patient out throwing hail Mary's to get them the full payment. What am embarrassing mess with these clowns and donkeys.