My father was admitted from Baptist Hospital for rehab treatment. The facility was almost never…read morecleaned. Care givers were never current on the needs on the patient. The directly lied about the improvement of his injury and forwarding test results request from his outside specialist doctor. Initially sold they provide a strong level of service that did not exist.

My mother was admitted to this center to be administered an antibiotic intravenously for 21 days…read more Her overall care was consistent and was administered medications as needed and directed. Meals were delivered according to nutrition needs, physical therapy was also well received by my mother. The negative experience lies in her discharge procedures as well as lack of communication with the Director of Nursing Angie and Case Manager Jenny. Her discharge required portable oxygen as well as set up for home oxygen she was released with neither and was lied to that we simply had to call and they will deliver it. It was confirmed by the company they never received the requests. She was prolonged a procedure for several days to remove a tic and was transported twice to a hospital to have it removed without confirmed scheduling resulting in her being left once and I had to Uber her back to Life Care. The D.O.N Angie and Case Manager Jenny never returned calls and once confronted released they were telephoning a number that was never given to Them upon intake from my mother, myself or St Vincent where she was prior to being released there. She was discharged without three vital life threatening medications causing her to miss doses and resulting her being in the hospital upon arrival. If you have any other options please choose them. We have filed a formal complaint with AHCA and our family attorney has admonished us to build a case and we are.

Several years ago, I received the worst birthday present a woman could possibly receive.... A…read morebreast cancer diagnosis! I legitimately had no where to turn for advice as no other woman in my family had had a previous diagnosis. I've always strived to be the one to pave the path for others... but this isn't one I'd ever wanted to tackle. I was petrified upon hearing my diagnosis... invasive ductal carcinoma, among other foreign terminology... radiologist, core needle biopsy, mastectomy, estrogen & progesterone receptor, lumpectomy, tamoxifen.... Among countless others! Upon referral to The Hill Breast Center, several things became simpler to discern and choose the most viable option for myself. The staff that I've been assigned have been very gracious, supportive, helpful, understanding, knowledgeable, and informative medical professionals I've had the pleasure to encounter. From the lobby staff to the scrub techs, to the radiographers and all the way to the surgical team... everyone has been amazingly sincere with their every intention! I cannot say enough about the professionalism and dedication to excellence The Hill Breast Center employees have graced me with! I'm now 4 years cancer free and I owe it all to Baptist Medical Center in conjunction with The Hill Breast Center! May they continue to eradicate not only Breast Cancer but ALL cancer!!! #savinglivesonepatientatatime

Excellent care/experience this afternoon deserves all 5 of these shiny pretty in pink stars…read more The staff is always pleasant and helpful. They always answer all my questions in "Layman's Terms". Check in and preregistration process with Cynthia was quick and easy. She was very knowledgeable reviewing my insurance on file. 3D mammography in the Women's Imaging Dept done by Marcia. I appreciated her high level of care and attention to detail was outstanding! She was very thorough and you can tell she takes great pride in her career. She not only explained the entire process of what my visit was going to entail, but also showed empathy, knowledge and passion for the imaging industry. I am always impressed with her top notch service and compassion! I also appreciated that the radiologist reviewed my images while I was waiting and was given my results right away.... Win-Win!! ACR BI-RADS Category 1: Negative/No suspicious findings. The health care team always does a fabulous job following CDC guidelines. There are sanitation stations and the waiting area is immaculately clean. Do yourself a favor and go to Baptist Health Imaging for your annual mammography, ultrasound needs and spread the word to the ladies in your life that #mammograms save lives!

My name is Richard Shaw, I was in Encompass from Apr 11th through April 25th. I am finally seeing…read morehow to put reviews up. I came there from being in another Hospital for about 22 days, and I had a lot of issues going on with my health. For the two weeks I was there I was treated with such a great host of staff members in multiple positions. you all really took care of me in so many ways. I felt the concern of my well being, pleasant and joyful in serving me. From nurses, doctors, therapists, dialysis, food service, housekeeping , others in the hallways were very friendly. I know many faces, but I can't remember all the names, I am going to put up some more reviews with names that I remember. Thank you all for helping me get some much better. my prayers are with you and I would recommend your facilities.

Great facility, almost new, no disagreeable odors, helpful dedicated staff knowledgeable in care…read morerequirements

I am so blown away by the hospitality that I received from Avecina! I usually go to a different…read moreplace. I SO happy that chose to go to Avecina!!! I immediately felt like they cared about my wellbeing. The woman at the desk displayed such genuine concern for my symptoms and didn't waste a SECOND to get me checked in so that I could be seen by a Doctor right away. She was patient and kind as she explained how things worked and the billing. The nurse practitioner and the woman who checked my vitals were also extremely caring and pleasant. This is the first time that I felt comfortable about spending money on healthcare. I felt safe and in good hands...

Type of care: urgent care arm puncture wound…read more Care quality: registration fairly easy. Saw someone within 39 minutes of arriving. Friendly, responsive. Office experience: they advised I go to the emergency room. At the emergency they laughed and couldn't understand why urgent care could not have explained how to clean with a wet/ dry dressing and antibiotics. My thoughts are that the experience and skill to handle these things is not at this location. Maybe coughs and sniffles. I'm going to ask for my money back as I had to pay an urgent care visit and an emergency room visit.

Wow.. Truly an amazing clinic from the medical professionals to the beside manner to how safe I…read morefelt here. Not only are yall advocating for WOMENS HEALTHCARE but y'all have provided a SAFE space when there was none for me and I'm beyond grateful for that. Appointments are typically in a group setting in terms of education and though it may not be the quickest it shows that you aren't alone any step of the way. Dr. Miller is beyond knowledgeable and has amazing bedside manner. Not only did he not rush you but he was happy to answer any questions. The techs and front desk lady were very sweet and helpful to each individual that walked in. The clinic is very cozy with words of encouragement, water, word games etc. There are magazines, pamphlets and even a few TVs. It actually wasn't freezing cold in the clinic. The people who leave negative reviews clearly don't know how the laws or medical protocol works. Yes we all have lives and things to attend to but if you expect to be in and out within 10-30 minutes that is not a reality at most medical facilities. Be forreal some of yall complain about anything and NO this isn't sponsored. Just leaving my honest review of my experience.

This is a caring clinic working to provide reproductive care in our community. They provide…read morereproductive care and abortion services from qualified medical professionals. The staff and doctors provide a caring office experience.

Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

My choice in health care for 7 years now. Joan at the Front Desk is amazing. A shining star for…read morethat office. Nathan Adams is THE best PA you will find anywhere. Victoria, the new PA is outstanding as well. They do it all from primary care to rehabilitation to fitness and nutrition. They truly care about your health.

We've been using CHSM for several years now. Our experience has been in annual exams, urgent care,…read moreand physical therapy for teens, middle age and seniors. Joan at the front desk is outstanding. The office is run very efficiently and even short notice, same day sick call visits are seen with a punctuality rare in medical offices. All the medical practitioners we have seen have been superb. Most answer messages timely even on weekends, though there have been occasions where it might take a couple days. I'd recommend CHSM without reservation.

I've not had a reason to visit Baptist Beaches for a personal reason. I've been there to visit a…read morefriend and to take a family member there for their own injuries. While visiting my friend 5-ish years ago things didn't sit quite right with me. She was in the hospital for nearly a month with an excruciatingly painful kidney infection that just wouldn't heal quickly nor easily. To me, that seemed odd... but I'm not a doctor. She didn't seem to be getting what she needed to heal properly. Upon being discharged she sought other doctors for prolonged care. About two years ago, my mom fell and dislocated her shoulder. I took her to the emergency room at Baptist Beaches. Knowing she was in pain, she wasn't actually seen for any type of care (just checked in and places in a room for several hours before even meeting the ER doctor. While waiting she wasn't given anything for her pain, either.... Not even some ice to place on the shoulder. Once the doctor came him he was VERY short with her and spoke rather rudely, almost as if to childishly mock her because she, too, was being short and raising her voice. However, she was the one in pain! He even threatened to 'walk out of the room and not come back' after she told him that she didn't want morphine. She related it to another family member's death and it was an unpleasant trigger for her. He behaved quite immaturely as I waited for him to stomp his feet as he left the room. I literally had to be a referee for the two of them. To this day, my mom STILL cannot lift her arm much higher than where her elbow is. However, that is in part because she didn't go to physical therapy after her injury. A couple of months ago, I again had to take my mother to the ER immediately following a visit with her general practitioner. It was discovered that she had a blood lot in her leg. To this day, we don't know how big it is, if it's dissipated, where she's bleeding from, or exactly how serious it was. We DO know that this visit was much more palatable for her 5 day stay. The nurses were more polite and orderly in their interactions with her. They seemed to be knowledgeable and very thorough with their responsibilities and communications. In both cases, I'm grateful to have had an emergency room so close to her home!

A Shocking Lack of Respect for a Cardiology Patient with Baptish Medical Center Beaches…read more I had an appointment scheduled with my cardiologist, Dr. Cox, at Baptist Beaches Cardiology Center in Jacksonville Beach for 8:15 a.m. on September 17, 2026. I arrived approximately 10 minutes early, only to be told that I was not on the schedule. I made this appointment last February, more than seven months ago. At some point, Dr. Cox's schedule changed, and my appointment was canceled. However, no one bothered to make certain I knew about the cancellation or arrange another timely appointment. I drove to the office expecting to receive an important cardiology checkup and review the results of my CT scan. Instead, I was casually informed that I had no appointment. Then came the truly unbelievable part. I was told that Dr. Cox's next available appointment would not be until sometime in April 2027. That would mean waiting approximately 14 months from the time I originally scheduled this appointment just to see my own cardiologist. When I expressed how unacceptable that was, the response was that they are very busy this time of year. Apparently, "this time of year" now lasts until next April. The only alternative they offered was an appointment with a physician assistant approximately seven weeks from now to review my CT scan. Therefore, after already waiting more than seven months for today's appointment, I must now wait another seven weeks to discuss the results with a PA because my actual cardiologist cannot see me until next spring. This is cardiology, not a routine haircut or restaurant reservation. Patients are dealing with heart conditions, medical tests, serious concerns, and genuine anxiety. Canceling a long-scheduled appointment without ensuring the patient is properly notified is irresponsible. Making that patient wait another seven weeks to review a CT scan, while offering no appointment with the cardiologist until April, demonstrates a stunning lack of respect and concern. Baptist Beaches Cardiology Center appears to have forgotten that patients are human beings, not numbers to be moved around on a schedule. If a physician's schedule changes, the responsibility belongs to the practice to contact affected patients promptly and provide reasonable alternatives. It should never be the patient's responsibility to arrive for an appointment and discover at the front desk that it disappeared. I find the way I was treated disrespectful, dismissive, and completely unacceptable. Being "busy" is not an excuse for poor communication, inadequate scheduling, or leaving a cardiology patient waiting months to review important test results. Baptist Health should be embarrassed by this level of patient service. Patients deserve communication, accountability, timely care, and basic respect. I received none of those things today.