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Stacey Bailey, LMT

5.0 (1 review)
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Massage Heights

Massage Heights

3.7(44 reviews)
2.0 mi
$$

The people here as so kind. I got my massage from Alicia…read more I feel amazing coming out of there. I definitely recommend her. She did such a good job, answered questions I had and was very polite.

I don't typically leave negative reviews, but I feel it's important to share my experience…read more I initially reached out privately to try to resolve this matter before posting publicly. Unfortunately, I never received a response. When I signed up, I was told my membership was month-to-month and that I could cancel at any time. After I canceled, I continued to be charged. When I contacted management, I was told I was actually enrolled in a different membership, was informed I owed an early cancellation fee, and was denied any refund for the charges that continued after my cancellation. What is most disappointing is not just the billing issue, but the lack of communication and accountability. I made every effort to resolve this directly and professionally before leaving a review, but my concerns were ignored. When I did receive communication, the responses from management were unhelpful, dismissive, and lacked the professionalism I would expect from a business that values its customers. Rather than trying to understand or resolve the issue, I felt my concerns were brushed aside. I encourage anyone considering a membership here to carefully review all paperwork and get any verbal promises in writing. My experience left me feeling misled and disappointed. I hope this business improves both its customer service and the professionalism with which it handles customer concerns.

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Stacey Bailey, LMT - massage_therapy - Updated July 2026

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