Valerie was very friendly, knowledgeable and responsive in helping with my family's home & auto…read moreinsurance needs.

Would not recommend. Valerie was absolutely NO HELP whatsoever. First of all, called 3 times with…read moreno answer, emailed...NO answer...finally got a hold of her, she seemed more annoyed to do her job than pleased to help. Absolutely would not recommend. You would assume that you go to an insurance agency thinking they will be there to answer your simple question since they are the professionals and guide you in the right direction....so think twice before contacting them.

I decided to shop my home and auto insurance....my rates kept increasing and felt I was paying too…read moremuch. I called Sun Valley and talked with Mike. He ended up shopping my insurance with a number of carriers and showed me the top 3. Turns out my home was under insured. He quoted higher limits on my home and was able to save me $500 per year over Allstate on my home and auto coverage. Will definitely recommend to my friends.

From the owner: Our mission is to become your first choice for all of your insurance needs by establishing a…read morepersonal relationship with you and helping you understand the risks you face every day. We focus on Auto Insurance, Home Insurance, Renters Insurance and Life Insurance throughout the Charlotte NC area, including Indian Trail NC. When the unfortunate incidents occur we pledge to be there to assist you--through the good & the bad.

My Family and I have been with Jim for 23 years and have ALWAYS received the best customer service…read more Jim and Heather are so focused on their customers, several of my friends have changed to Jim Tice. Thank you Heather for all you do !!

When called to simply add a vehicle over the phone to get insurance on my new vehicle purchase…read morewhile I was at the dealership so I could leave with my new vehicle they would not setup my policy even though I stated I was paying cash and would bring the cash payment in person as soon as I left the dealership. State farm agent reply, "what if you never show up with the cash?" I replied I can pay with a Visa credit card on the phone to setup the policy but would like to refund my credit card when I stop by in person with the cash. State Farm Agent Replied " I cannot refund your credit card, why would you come by with cash? " That is poor customer service, Non-trusting, and inconvenient business practices..... NOT the type of agent or business I'd like to do future business with.

Appreciate the attention to detail also the wealth of knowledge on the many different types of…read moreaccounts we have there. Very much impressed!

I recently had an amazing experience with Adriana Cabrera's State Farm office in Monroe, NC. The…read moreteam made me feel welcomed and taken care of. They were knowledgeable, patient, and took the time to explain every detail so I could make the best decisions for my insurance needs. I initially called to add a beneficiary to my life insurance policies and based our discussion, I was informed that they offered a Jewelry Policy that was separate from my Homeowners Policy and included additional benefits. A special shout-out to Lorraine, who assisted me. She was incredibly helpful, professional, and made the entire process smooth and stress-free. Her attention to detail and friendly approach truly stood out. The whole team goes above and beyond. Anytime I have had a question or needed support, they have responded quickly and with genuine care. Top-notch service all around!

I called these guys to get a quote and the service was great. They got me a prem I wouldn't turn…read moredown.

Travis was very patient and clear with me, when it came to explaining my policy and various…read morescenarios. Professional!