Roxie at this location is just awesome! She takes care of all my car and home insurance needs. She…read moreis also very kind and explains in detail. 5 stars to the Melanie Stone agency

Wonderful customer service! All the staff are professional, knowledgeable, and helpful. I could…read morenot ask for more.Highly recommended!

Candace and Justin are simply amazing. They are always providing excellent customer service willing…read moreto help very fast and efficient. I definitely recommend them for all your Auto Insurance and renters policy needs highly recommended

Justin is such a pleasure to work with. Every time I called…read morehe picked up the phone was very professional heard me out and great customer service. I definitely recommend working with Justin

Matt is an excellent insurance agent. He made switching my auto insurance policy to State Farm very…read moreeasy. He provides great coverage and excellent pricing. I encourage anyone looking for a quote to give Matt Woodford a call today.

I moved here from Virginia and had State Farm insurance there. I looked around at different reviews…read moreon State Farm agents around Charlotte and all the google reviews on Matt Woodford's group were great. I saw he went to JMU (my alma mater) so it seemed it was meant to be. I called the office to transfer my information and I was easily able to transfer my information over to them via email and one phone call. Travis was great and very helpful! I would highly recommend them!

I would give this place no star if that was an option…read more We had a horrible experience and we were treated poorly by the owner. This tax service is not worth your time or hard earned money. I would highly suggest you look for another option!

I would recommend you avoid this place. I was looking for a…read morelocally owned business to take care of a simple straightforward 1040 personal return. I went here and my return was prepared by Ginger. Shortly after the return was filed, I had a question about the return and had to go back to have her complete an amended return. After a few weeks, I got a letter from the IRS indicating I owed MORE money. When I called them I learned Ginger was no longer there. I spoke to Michael Chase. He reviewed my documents and insisted everything was in order. I paid, the additional amount owed and then a few weeks later, another letter arrived indicating I owed more still. I contacted Mr Chase again and he suggested I get in contact with the IRS. I decided to consult a CPA who specializes in TAX who contacted the IRS. It turns out the amended return was never filed. Never any follow-up from Mr Chase, never an apology.

I rarely contact agent since I didn't have to. So I didn't even know the agent had changed until…read moreRob Heath visited my property over 10 years ago just to confirm if I still owned the place & left a message. After I paid off my house, he helped me to set up auto pay so I was till covered I had a few times that I had questions that happened outside business hours and let him message. Surprise me that he sent me assistance. What a responsible, dependable and customer caring agent I had ever come across. Thank you Rob!

Dear Rob, I filed a claim to have my sunroof repaired. There was water damage to my headliner, it…read moregot wet and is sagging. Your adjuster referred me to caliber collision, they both were clear that the upholstery repair would have to be subbed because caliber collision does not repair upholstery. When I call State Farm to complete the claim to have my headliner repaired, they told me that Caliber collision had the sagging headliner cleaned, and that there was no water damage, that water leaking in from my shattered sunroof over time...wouldn't damage the headliner. This was the best excuse State Farm had to deny my claim. State Farm and Caliber Collision are obviously in cahoots and I detect shady practices. After seventeen years with you and State Farm, I will be changing insurance provider expeditiously. Thanks for nothing State Farm, all those years of premiums we paid, you got us good.

I have been nothing but impressed with the way that Kelly at Springs has handled my insurance…read moreneeds. She has always been able to find me great savings even when their have been blemishes on family members driving records. It's been very much appreciated. Ted

My credit card got compromised and my state farm insurance policies were not paid. Emma Allen's…read moreteam handle my situation immediately. My customer profile was updated within 10 minutes without interuption of service.If you are looking for a agency with great customer service with a great brand , Emma Allen's agency is the place to be. Super friendly and responsive. ~T. Mattison~

Until last year, I got great service from this agency. Starting this year, the sum total of it was:…read more (a) "Im new: I dont know"; (b) I dont have that information: go to the state farm website"; (c) No one is here, I can connect you to voicemail I changed agents. I wrote this on google and then Ms Allen responded by complaining I was being "abusive" So, in addition to terrible service, I see that Ms Allen cant deal with customers who have written precise descriptions of what they experienced at her agency (and who actually bothered to note that they got good service till a year ago). So Ms Allen's response to complaints about poor service is that it is abuse. You can see the level of "service" in her response. STAY AWAY

Incorrect expectations were set by the insurance agent. The driving record is NOT pulled during…read morequotes as previously explained through text messages with Riya. The incorrect information has cost me a lot of TIME today as I needed to backtrack so I could reinstate with my current insurance company, all while having back to back conference calls all day. Please know your product before answering any questions.

INCREDIBLE in every way. Megan and her team are total professionals. Their customer service is…read moreunmatched. They went above and beyond with helping me handle one of my claims. I was truly thankful for their expertise in helping me resolve my issue. They are incredibly responsive and friendly. Will be doing business with them for years to come!