Posting this for both the westlake and lakewood office…read more After a months long saga I finally have a functional pair of glasses. It started out at their Lakewood location when I got my first pair of glasses that broke almost immediately. Fine. We reorder a new pair. I go in 3 weeks later to check in on the contacts. They haven't even reordered the glasses. So we try this again. Get the glasses 4 weeks later but they break again. Request a brand new pair. Have to go to their Westlake office with larger selection. Charge me $50 for a "refitting" despite the fact they sold me crappy glasses. Wait another month for the new glasses. I call the Westlake office a month later and they apparently just came in and "are here for pickup." Go to the Westlake office and find out they are actually at the Lakewood office. At the Lakewood office and they say their opticians are very busy and we will need time to adjust the frames. By this point, my whole afternoon has been shot. I explain to the person that I am pretty frustrated after having been at this for over an hour and if they can get to things quicker. See on the opticians desk that the lady at the front desk messaged her on teams saying I needed a refitting and had a "huge attitude." Some of these things were not their fault. A lot of them are. I will not be coming back next year.

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

I had an eye emergency today! They got me right in and diagnosed the issue and cleaned and treated…read moremy eye. They are so caring and thoughtful. I am so thankful for Dr. Craig A. Smargiasso and his staff. Fantastic eye care and even better people! They are the best Thank you

Eyes. You need them to see. Shocking statistic I know, but it is true. Some are brown, some are…read moregreen, some are blue....but they all do the same thing. Some, better than others of course. Hence the need for places like this little gem! What a gorgeous office space they have here. Amazing fit and finishes inside, private parking, clean facility and restrooms and tons of designer frames to choose from. On top of that, the staff here is amazing. Friendly, helpful, warm and caring. The doctor is such a nice guy. Seriously....he rocked my socks. Probably the most important variable of all! This location is convenient and close to many other shops and restaurants. I definitely will be back in the future!

I saw Dr. Makaski today for the first time and was very impressed. The office was neat and…read moreprofessional, the equipment used was first rate, everything was prompt, and the testing was thorough. She explained my test results in a simple way but didn't skimp on detail. The vision exam was much more interactive than I've had in the past and I like how they helped me make vision tradeoffs. I feel like I just upgraded my optical care significantly!

Dr Karen Malaski is back in the area, working here, and we're the better for it. She's…read moreknowledgeable, professional, and a great communicator.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

Charged my 380 for a contact eye exam because that's the allowance I get for vision coverage per…read moreyear left me without a contact because I lost a trial one and refused to give me another trial pair and then wouldn't send my contact prescription to another eye place so I had to get another eye exam this contact eye exam was the exact same and it was 89 bucks not 380.00 and America's best gave me 2 pairs of trial contacts so I could see to drive and go to a wedding that weekend. I wont let anyone I know ever go to Kane and figler

Friendly employees; great eye doctor! Professional. Nice location and attractive office.read more

Highly recommend!! Everyone at the practice is extremely professional, knowledgeable, kind, and…read moreefficient. I had a routine eye exam and selected frames afterwards. My visit was fantastic from start to finish.

Polite employees, good selection of frames. I needed prism glasses and the lens service they use…read morewere very prompt with turn around time.

I was in the office for an eye exam for over three hours! I was told "the doctor had an emergency."…read moreBaloney. I was kept waiting and waiting. When the doctor finally showed, no apology at all and I could tell from his breath that he had just finished his lunch! After spending close to $900 on contacts, I asked one of the techs to please tighten the pair of reading glasses I was using. "Did you get them here?" she asked. When the answer was a negative, she refused my request! No more. I won't be going back there again. For starters, respect for the time of others would be a big improvement.

I was able to get in quickly and had an absolutely wonderful experience. The front desk staff was…read morewarm and friendly, the doctor was knowledgeable and thorough, and the optician was super fun and helpful! I have a hard time finding glasses that suit my face and it was definitely a team effort to find a pair for me! A second optician even joined in to help me on my hunt for a pair that looked good on me. I would absolutely recommend this office to anybody.