We have a brand new home and due to some poor construction led to a flood in our first floor into…read moreour basement. All flooring, walls, insulation, and even some cabinets had to be removed/replaced. As a young couple with their first home, this was a very daunting, terrifying, and stressful experience. A lovely lady on call came out and chatted with us while we were in tears at 1AM in the morning and sat with us until the clean-up crew arrived at 7AM. She discussed our options and they worked with us on financing, and even capped the price regardless how much more they'd do to the home in clean up. We got a plumber out to stop the problem shortly after it happened and I immediately worked on mopping up water long before anyone clean-up-wise showed up. By the time they did around 7, I had most of the water cleaned up (that was on the floor anyway). Other than the sensation that some of the workers felt "done" with their work on the house (and left behind a broom lol) towards the end of the clean up phase, I could not recommend this company more. We were going through a heat wave and not a day that had passed that week was less than 100-105 degrees, and they still worked their butts off. I'd be "done" too! They put fans down after sanitizing the construction-floor several times and the fans plus a dehumidifier and air scrubber were in our basement/first floor for about 4-5 days. We turned the fans off at night so we could sleep, and would just turn them back on in the morning. They let us know that could elongate the process, but it sounds like it didn't hinder it too much. They verified the moisture levels had gone down to a healthy range before removing the equipment, and it was definitely a breath of fresh air/relief when the fans were gone - I did not realize they'd be so loud! But it makes sense. Everyone who came out to our house to help during every process was so caring and genuinely wanted everything to be rebuilt better than when they left it (Which wouldn't be too hard), and boy were they right! The insulation was put in with more care and precision than before, the walls look great, and the flooring is an upgrade to what we used to have and far higher quality. I couldn't be happier with the reconstruction - they're moving as fast as they can given they seem stretched thin right now, but come out as often as they can to continue work. The project manager who is overseeing our rebuild is probably one of the most hard working, genuine, caring, person I have ever met. Same to the lone wolf who did all the dry-wall, mudding, and sanding. Absolutely amazingly hard working people. ___ Long story short -- with all companies you'll find "bad eggs" or people that don't work as hard as others. That's frustrating, yes, but in the end I wouldn't peg it on the entire company in the slightest. I'd only peg my frustrations at those individuals. The Disaster Company has seriously taken care of us during this process. It's been about a month almost since the Cat-3 Flood and we're nearing the final steps of our rebuild. All should be done in a week or two! You can discuss financing options, and PLEASE be kind, open, and honest with those working hard on your home! While your situation may be rough right now, it does not warrant you being rude or mean to those just trying to help. These guys came out at all hours of the day to assist us, and even when they didn't need to and just wanted to lend a helping hand before going home for the night. One of the best Utah companies I have ever had the misfortune (because flood) and pleasure of working with haha.

We had lived in our house for only two weeks when we had our basement flood. We were recommended…read morethe disaster company by our insurance adjuster, due to him previously being employed there. The mitigation with josh was awesome! He kept us in the loop and had it done very quick. They did break our wood blinds and were supposed to fix them, but never got around to it. Pushing forward to the rebuild I asked for a bid before we proceeded with payment. We were advised to pay our insurance money forward and they asked me to sign a work authorization form, claiming it was just so they were aloud in our house, just to even get us a bid. We were going to do an add on since they were already there but when they gave us a bid for that add on it was way steep compared to what we thought it would be. So we asked to just rebuild it the way it was and we were told we would be getting the bid for just the rebuild. Weeks went by, no bid came. I reached out several times and codi told me she would have me on the schedule and we will just make changes as we go, but to just get sheetrock started. A few weeks of waiting brittany reached out asking what color floor we wanted. Confused I asked why we werent doing the sheetrock first like we were told by codi. No answer, for weeks once again. Finally my wife called in asking if we could just get our money back so we could pursue other contractors. She was on the phone talking with Brittany on the details, when codi came on the line and openly laughed and mocked my wife about my wife's background in construction billing. Hearing about this I went into their office to personally ask for our money back and to see why we were being treated so poorly by a company we were supposed to trust. Codi said they were waiting on a form to be signed, billy yelled in the back ground it was already signed. Then she proceeded to tell me how sorry she was for joking with my wife. I told her it wasnt a very funny joke, and being in construction my self im flabbergasted that a company would mock a customer that way. We agreed to get our money back, no one ever mentioned they would be keeping any of it or a contract was binding us to almost 5k. Weeks later we recieve part of our money back missing about 5000 dollars. With a contract signed with Josh's signature, under my name, not my signature. They claim since we broke the contract they were entitled to 20 percent of our total insurance claim. With no bid still, no work even done, still have broken blinds and tile grout that was never fully removed and needing chiseled or grinded, then mocked on a personal level by the manager here. We have tried reaching out to the owner with no response. Allstate has reached out and still, no response. Sad a company would take advantage of people like this, especially a young family who had only lived in this house for two weeks before the flood happened. Definitely do not recommend this company at all!!

Please please please STOP searching for a company and GO with Upack!!!!!!…read moreCompletely professional! Literally everyone on the U-pack team was incredible. This was the first time we ever used U-Pack, and we will definitely use them again and again. The online portal is great or if you're more comfortable you can call and talk to someone directly.

I moved from Utah to Tennessee using U-pack 5 cubes. I also moved out a full 26' Penske truck. I…read moreknow...I have a lot of junk lol. So with the truck, fuel, hotels and food they both costed about the same. The Penske truck seemed cheaper but once you add up all the other stuff the cubes were actually a little cheaper. Also with the cubes I didn't have to take time off work, no stress of trying to figure out where I was going, traffic idiots that don't know how to drive and I knew my stuff was in professional hands. We put or stuff with U-pack storage which ended up being nice because we didn't close on our house for 2 1/2 weeks later than we expected. When I called to get my cubes delivered they showed up the next day as promised. The driver put them how I asked and it made it easier to unload. Thanks U-PACK for the great service. STEVE,..........

Jackson M was the technician. He arrived on time and performed service professionally and…read moreefficiently. Service cost performed today in 2024 for maintenance was reasonable and fair. I purchased the AC unit form Bill's Comfort Systems in 2017. Pricing and service in 2017 was fair and less than others I had estimates from for same unit. Update- Kyle C was technician 7/27/26. Very professional and great customer service. Pricing continues to be reasonable and fair. In this heat wave, I was worried I would not get an appointment for several days. Bill's Comfort System was able to give ma an appointment within a day. Highly recommend the business and technician.

I have a difficult time giving anyone a five-star review it just doesn't happen for me. That being…read moresaid the guys at Bill's are quick to respond, do good work and are competitively priced. The guys are genuinely friendly and are motivated by their customers welfare.