I have never had so many problems attempting to buy a simple interior door for my house…read more 1st problem is I never recieved a order number for the door I ordered online a few weeks ago, yet they withdrew the funds from my bank. So, I called their customer service to check the order status. 2nd problem is the cutomer service rep had such a strong accent that I could hardly understand her. 3rd problem is she said that my door was being shipped to a store an hour away in another city, and thats where I had to pick it up. I have a Lowe's about a block away. So I asked if they could ship the door to the store in my city or to my house, and she said no unless she canceled my order and reorderd it. I told her that would be ok as long as I could get the door by the "next day". 4th problem is she canceled my order and then said that I could pick up the door (next month) at the store thats an hour away. Yes, the same store where I was supposded to pick up the door the next day, before she canceled my order. I reminded her that I need the door the next day. I told her not to cancel my order then and i'll go pick it up at the store in another city. She said that she couldnt becase she already canceled my order. The 5th problem, she told me to drive to the store tomorrow thats an hour away and buy the door that she just canceled. I asked her to confirm that the door will be there and she couldn't confirm. I seriously could have got more help calling McDonald's to help get my door. I spend about 100k a year at Home Depot, and thats where I will continue to buy after the nonsense Lowe's just put me through. Lowe]s should be ashamed about their professionalism.

I ordered 211 papers to be delivered and the day for delivery was not made. The following day I…read moredid receive the order but only received 175 of the 211 ordered wich I had to pick up. Wen I asked for a delivery cost adjustment from the $70 charge I was given $1 and some change from the manager. Very incompetent and not caring for customers to return for repeat business. I'm done with these guys

The service sucks when a male worker can come up in his Hawaii want to be surfer dude shirt and you…read moreare looking at stuff and say hey if your going with switch cover go with this one it unbreakable. My reply is my boys can break a metal chunk out of a stove. No look and proceeds to slightly bend it dude no one asked for your shitty stinky ass to come near me and try to prove me wrong. So unprofessional. How about he not try to be let's prove a person wrong and rather be helpful. So not happy with tho location.

$7000 in materials. $6000 ordered in one delivery with the Pro Desk. Took three days for a…read morequalified individual to accept payment and make the order. Once ordered, delivery was on time. Two items were substituted for specific items needed. Made a call to have those two items delivered and swapped for the incorrect ones. This was confirmed. Those items were job and time critical. After three days I call again to find out where those delinquent items are. Then they tell me instead of swapping them, I have to return the incorrect items, then pay again for the new ones, then they will order the correct items. Another lost three days. I have to drive to town to return and pay. Again, expecting two more days, after three I call again. Cant get through to the pro desk. This happens two days in a row. At some point one item shows up via UPS. The other item turns out not to have been ordered at the same time and tracking shows it now coming from NY state with an unknown shipping date. Looking at the HD website for this product it now shows delivery by a date that is 14 days away. I end up having to cancel this order and reorder it from Lowes with a three day lead time until home delivery. In summary, way too painful for a Pro order. I wont use HD again for an important project. The people I dealt with at the Ogden store were all very nice, though insensitive to the delays, but communication within HD and to this Pro customer were sorely lacking. I recommend looking at alternative lumber yards first if its an important project.

Service sucks!! No easy returns as advertised...Manager degraded and swore at customer at the…read moreregister in front of other customers... great way to treat customers don't go here !!! They don't care about you he even said so!!

I used to put up with their high prices because they were convenient. When I found out the service…read moreand return policy was just as lousy as Home Depot...well...I'll just take go with the much lower prices and go down the street to Lowes or Home Depot.

Here's my tale of woe. This place has one person working there, I brought in a can of paint with…read morethe name and paint formula ON THE LID. no big deal, right? well, you're wrong because this guy took 10 mins to look up the paint, kept checking the doors while waiting on me (which i can understand). but here's the part that gets me. I was being helped, but he takes off to go check out 7 people while i'm standing there for 20 mins without so much as an "i'll be right back" I won't be going to this ace hardware location again. They better improve after they change locations. what a frickin joke. waste of my night.

True Value has the very best selection of nuts. bolt, and general repair hardware anywhere…read more The staff is great, to say the least! I much prefer shopping with you rather than the unnamed other home centers. I know I can always get a friendly, knowledgeable associate to assist me. Keep up the good work!

Very friendly, helpful, and knowledgeable team members. They also do rentals at very reasonable…read moreprices (beat Home Depot's prices for what I needed). And they're super easy to work with if any issues arise. Highly recommended. Nice to be able to ask questions at a hardware store and have people who know what they're talking about.

The people here are always friendly and helpful. My first stop for my tool and hardware needs.read more