Hollywood Gaming & Casino absolutely deserves a 5-star review. From the moment we arrived, the…read moreentire experience felt welcoming, polished, exciting, and genuinely enjoyable. One of the first things that stood out right away was the parking. There is plenty of space, it feels safe, well-organized, and easy to get in and out of, which makes a huge difference before you even walk through the doors. It immediately gave us peace of mind and set the tone for a great visit. Once inside, everything continued to impress us. The atmosphere was lively and fun without feeling overwhelming, and the overall environment was clean, comfortable, and inviting. We truly felt welcomed the entire time we were there. That kind of hospitality matters, and Hollywood Gaming & Casino made us feel like valued guests from start to finish. What really made this visit stand out, though, were the restaurants. We had the chance to enjoy Take Two Grill, Zombie Dogs, and the Sports Grill on the top floor, and every one of them was excellent. It is not often that you go somewhere with multiple food options and can honestly say that everything was very good across the board, but that was absolutely our experience here. Take Two Grill was fantastic. The food was fresh, flavorful, and well-prepared, and the service made the whole experience even better. Zombie Dogs was equally impressive, offering delicious food with its own fun personality and style. It was memorable, satisfying, and definitely a place we would gladly return to. The Sports Grill on the top floor was another highlight. Great food, great atmosphere, and a really enjoyable setting that made the meal feel even more special. Each restaurant had its own appeal, but all three delivered quality, flavor, and a consistently positive experience. What impressed us most was that everything felt right. The food was excellent, the service was warm and welcoming, the atmosphere was enjoyable, and the property itself felt safe, convenient, and well-run. When you combine amazing parking, a welcoming environment, and three very good restaurant experiences all in one visit, it makes for an outstanding time. Hollywood Gaming & Casino clearly puts effort into creating a place where guests can relax, have fun, eat well, and feel comfortable. We left very happy with our experience and would absolutely recommend it to anyone looking for a fun outing with great food and a welcoming atmosphere. Everything was perfect, and we will definitely be back. Five stars all the way.

They do seem to have a lot of problems, not the least of which is poor customer service and…read moresatisfaction. Customer complaints regarding the Hollywood Gaming at Mahoning Valley Race Course (the official name for Mahoning Valley Casino) primarily center on perceived "tight" slot machines and poor payouts, along with issues concerning customer service, facility conditions, and safety concerns in the parking lot. Common Customer Complaints Slot Payouts/Machine "Tightness": A frequent complaint is that the slot machines are "tight" (meaning low payout rates), require significant wagers to trigger bonuses, and result in consistent losses. Some reviewers allege the machines are "rigged" or remotely controlled, a claim the casino and regulatory bodies deny, as electronic gaming machines at this facility are regulated by the Ohio Lottery. Customer Service & Staff Issues: Complaints mention rude, unhelpful, or inattentive staff, particularly at the rewards desk, bars, and in security. Facility & Amenities: Other issues include a lack of certain amenities (e.g., self-serve drink stations were moved or removed, limited dining options late at night), cleanliness concerns in some areas, and the facility's relatively small size compared to other regional casinos. Safety & Security: A notable concern raised by some patrons relates to personal safety, with reports of aggressive patrons and a perceived lack of adequate security patrols in the parking lot. Promotions & Perks: Some players feel that the loyalty program perks and free play offers are subpar compared to other casinos, and that the best promotions cater only to high rollers.