I made a huge mistake switching to standard security, the cameras don't work most of the time , and when works you can hear the squeaking noise specially at night , I am giving up , the costumer service from that department are always mad and don't want to listen to you , I have a hard time even with the hardwired cameras , because I am costumer for 18 years from the standard oil I thought that I could trust also for the security of my home , I sighed the contract l never asked for how long it was supposed to be and ended been for four years so I have to pay in advance to get out of it . No , I don't recommend The oil department is wonderful and reliable as I said before I use them for 18 years , but the the alarm department is really bad read more

The "Total Connect" app they sell you is the worst. it is constantly spooling and says your system is armed when it is not or vice versa. They lock you into a contract and you can't get out. THE WORST CUSTOMER SERVICE EVER. Use anyone else. read more

This is a terrible company that will come into your home and attempt to up sell you into things you do not want. Then if you do not agree to those things they sell you garbage products with a 6 month warranty. The contract has a lot of hidden clauses that make you responsible for exorbitant fees if you try to cancel the contract. So buyer beware! These people are shystey as all get out! Avoid these idiots! Not a professional trustworthy company! read more

Amendment to my original post. I was contacted by another Standard Security Rep after the original scenario below who apologized for the situation I was stuck in. He offered to upgrade the equipment so that I could have wireless security and not add an additional 5 years to the contract. While this is still not the most exciting security system on the market, it works and it is reliable and I appreciate the customer service and the fact that Standard was willing to do the right thing. For that, i am changing from one to four stars. read more

I have not been happier with a security company or their monitoring, or even repairs. Standard installed an alarm system at our condominium and when we eventually moved to a house we had them come out and install the house. They have never missed a call when the alarm goes off, the service is responsive as well. I have called for battery replacements as well as sign replacements. Just recently I referred my mother since her existing alarm company was never available for service, they sent a rep right out and will have her up and running using most of the same equipment within the week. read more

I have been doing business with Standard Security Systems for over 10 years. All of their staff are professional and courteous. I recently had a medical emergency pendant added to my system - the kind you wear around your neck and use in the event of a medical emergency. Since I have a contract with the company, there was no extra cost to me. The technician came to my house, updated and tested my system, and insured my new device was wired into the system correctly. I would definitely recommend Standard Security Systems for home and personal security. read more

If I could give this company negative stars I would. I had to cancel because I sold my house and they charged me a $600 early termination fee. Previously, when I asked to cancel my service they told me I owed the full 4 years payment of the contract. Do not sign up with them, unless you plan on keeping them for 4 or more years! They came with the oil company, as part of a new buyer package and I thought it was a nice benefit, but I didn't read the fine print! Don't be like me!!! Do not use this security company. Terrible customer experience. read more

We were with another home security service for almost 20 years and received little or no follow up service just a quarterly billing statement. Standard came in and fixed the problems we had and lowered our payment. They went through all options available to us and gave us a badly needed upgrade. We feel better secured with Standard. Our heating and cooling systems are also with Standard. They have always taken good care of us. Steve read more

Have them to monitor the Fire and CO alarms. Never had any issue getting someone on the phone and getting help when needed.

Three of my family members have standard security so I was looking for service for my new home. My Sister said I must call Standard so I did. So far I have not been dissapointed. Sonya R. read more

There's a reason they stick you with a 5 year contract! Awful service. There are a lot of alternatives to home security, please do your due diligence and research. We added the service after moving into a house with an existing alarm.....worst mistake I've made. We've had countless false alarms and threatening letters from the town resulting in fines. read more

We've had a security system for almost three years with Standard. I recently called to cancel and was told I have three months left on my contract. Ok, fine. I asked what the fee would be to cancel in any case and they told me it was $300. This is pretty ridiculous, considering the monthly cost for the service is $42 and I have three months left. But hey, good for them for pushing the boundaries of human decency. We all have to know where that line is, right? The person I spoke to was extremely difficult. She was argumentative (she was arguing with me over my OWN reasons for wanting to cancel), pushy and completely unhelpful. I was told I HAVE to call back in three months to cancel when my contract ends. When I asked her why they would continue to charge me when the contract was over, I got no answer, just an insistence that I had to call back. She couldn't make a note to end my service or somehow take care of that now. Anyways, I am 99% sure I am going to get screwed over somehow in three months. Good times! read more

Awful company. About 2 years into my contract, when I phoned them to tell them I was moving, they put a lien on my house for the equipment. No call to me. Just liened my house after I phoned them to discuss my move. Unprofessional. Customer service useless. In my opinion, they are predatory. read more

Make sure you don't move! If your new buyers don't want your security system, you have to pay $900 for the equipment! Total scam

Dishonest. They promise to make your equipment work, and do not stand behind their work, Unreasonable. Never do business with them

Look elsewhere. Not only do you have to commit to a 60-month contract because they are installing "$1672.00 equipment" (they mark up significantly)... The customer service is AWFUL. Even the manager Eric is condescending and unhelpful. Take my advice and stay away! read more

Scammers! Nothing but false alarms and horrible customer service. BEWARE OF THEIR CONTRACTS! They trap you in, even if you sell your home. I do not recommend them AT ALL. read more

We have had our service for three years. Installer was friendly and very accommodating. Customer service always helpful and personable. We have been altogether very happy. read more

I researched many security companies before deciding on Standard...Their installation , support, and technical team are all first rate!!!! Very professional intstaller was neat clean, and fully explained the system forr me before he left..Got a follow up call to make sure installation went well.. I really like the fact that the company is local and someone actual picks up the phone when you call without long wait times...I would highly recommend standard for a security company read more

Standard Security has been very helpful and informative in helping with my decision to sign a contract for an additional period of time for security services. Shari Capuano is well informed of the procedures and is excellent in providing necessary details to customers. I am pleased with the service provided. read more

My experience with this company was a total disaster. There is plenty of other reputable company's to chose from.