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    Stanford Access Solutions

    5.0 (1 review)
    Open Open 24 hours

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    5 months ago

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    Capital Garage Door & Gate Repair - Custom Horizontal Sliding Gate System

    Capital Garage Door & Gate Repair

    (228 reviews)

    Valley Village

    Sam and team provided top notch service with good communication and timely responses. We needed a…read morerepair to the rail for our driveway gate and the work was done in an efficient, cost effective manner. Happy customer.

    My gate motor change out did not have to be such a horror show. Began with Sam wanting to install…read moreoutside of my availability. He arrived on my requested day at a time convenient for him and began work. The installation rendered a noisy gate. He justified his work by claiming he spent and additional 1/2 hour trying to quiet the noise. He quickly became angry and threatened to put a lien on my house. He waited for the $2125.00 deposit then texted with many questions and asks. He had one week prior to assess my gate motor situation. The existing reviews lead me to believe Sam knows quality work but, tired of being in the sun, wanted me to accept the noise. He offered to apply WD40 as a fix which I explained that was not a sufficient permanent fix. Unacceptable attitude and terrible customer experience. Update: Sam took an additional 1.5 hours; couldn't fix noise issue. Apologized for his outburst and threat of lein. Offered to: replace defective motor, but needed to take, or take defective motor and refund deposit. Pff, took deposit. I would have appreciated the apology more had it been offered sans excuses. Sam did the right thing in the end but it was a day which didn't have to play out as it did. I now wait for my deposit refund. *took a few days but did receive my refund. In the meantime I had an unsecured gate. Found a reputable company who did not require money up front. They installed a new, perfectly working gate.

    Stanford Access Solutions - garage_door_services - Updated June 2026

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