Update: After…read moreposting my original review, the dealership reached back out to me to discuss my concerns. I want to give credit where it's due. Brian Rios contacted me and worked with me to improve the overall deal. The dealership was able to provide additional value by offering products at their cost, which significantly reduced the markup I was originally concerned about. They also provided a 2-year/24,000-mile warranty for only a small increase in payment, which I felt was a fair compromise and added meaningful value to the purchase. My original concern regarding the lack of upfront disclosure of the aftermarket add-on remains, and I still believe that mandatory charges should be discussed before a customer travels to complete a purchase. However, I appreciate that the dealership took the time to listen to my concerns rather than simply dismissing them. I especially want to thank Brian Rios for his professionalism and willingness to work toward a solution. That effort improved my overall impression of the dealership and showed a commitment to customer satisfaction after the sale. While the experience was not perfect, I do appreciate the steps they took to address my concerns, and I believe that deserves recognition. Original: I recently purchased a vehicle from Brownfield Chrysler Dodge Jeep Ram, and overall I have mixed feelings about the experience. To start with the positives, they were the only dealership that was able to get me approved after I had tried dealers in Midland and Dallas. The remote buying process was convenient, and my salesman James was responsive and helpful throughout most of the process. However, my biggest issue was transparency regarding pricing. I drove from Midland to Brownfield expecting the deal we had discussed remotely, but I was not informed ahead of time about a mandatory $1,400 "aftermarket" add-on. I only found out about it once I was already sitting in the finance office reviewing paperwork. When I questioned the charge, I was told it covered paint protection and the StarGuard vehicle protection/GPS system, and that it could not be removed. What made this frustrating was not just the charge itself, but the timing of the disclosure. By that point, I had already made the trip, invested the time, and was in a position where walking away was not simple because I genuinely needed a vehicle. I also struggled to understand the value of the paint protection considering the truck already had visible swirl marks and some paint imperfections. Because of the unexpected add-on, I chose to remove the service plan I originally intended to purchase. At the end of the day, I am grateful they were able to get me financed and I do appreciate James' efforts during the process. I just strongly believe dealerships should disclose mandatory add-ons upfront before customers travel or commit significant time to a purchase.

They were awesome at first and and made me feel as if I was the only person in the room until they…read moregot me to sign the contract everything went downhill from there once they got me and they knew they got me they gave me the runaround they saw me as to kind and they misused my trust i've called them multiple times and they say they'll get on it but I never get a call returned. I'm frustrated at the moment because I cannot see the status of my car. Now they are not replying and I have to drive back-and-forth...... please do not waste your time in buying a car that is overpriced... look around people I advise you! Don't settle just because it's easy!

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

SCAMMERS!!!!! I came here at the end of August looking for a…read morecar to get me back and forth to school and i found a little Nissan Altima being sold for 4500. They assured me many many times there was nothing wrong with it besides needing to put on the two back handles and the driver handle. It seemed like a really good deal and they seemed trustworthy, so I bought it with the promise of them installing the handles the next week. It is now November I've dropped about 6000 just trying to keep this car together, it has a blown head gasket, broken valve cover, they put water instead of windshield wiper fluid, the key fab doesn't unlock my doors at all AND i didn't get my handles until the second or third week of October and that's only because i kept calling every Friday. If you don't want to lose your entire savings, DONT COME HERE!!!!!!!!!!!!!!!

I was looking for a car I could pay cash for & was tired of waisting my time with shady dealers &…read moreowners. I saw a nice car here in my price range & ik good condition. They do offer in house financing here btw, it's just not what I was look ihg cugyThe owner went above & beyond & gave me a great deal for the car. I had the title the next week & no issues. I appreciate him not trying to pressure me to get something more expensive financed or trying to take advantage of me and overcharge or sell me something that had issues. (So far so good p). Anytime I had a question he was always very quick to respond & very helpful. I went in and signed the paperwork he already had prepared & it wasn't 1000 pages, I was finished with it in about 30 mins. Everything was smooth, straightforward & good business. Definitely recommend 10/10. Especially If your a female or someone buying your first car, this is definitely somewhere you can feel safe in knowing that you won't be taken advantage of or lied to. Thank you for making the process simple & straightforward

I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

From the owner: Founded in 2019 by Lubbock natives Chris & Trista Hamsmith, HMC is dedicated to serving the needs…read moreof our friends and family in Lubbock as well as the surrounding communities. We pride ourselves in our customer service and creating long lasting relationships. Call us today we would love to to help you find your dream ride!

I am tell your now I would not go to master auto and it you already got a car from there you better…read moreget it checked out because I got one for there are it is missing up. I had be looking for a Cadillac and girl Kimberly that works there knew that I was looking for one and she thought that I was a fool and sale me one that gave problems and never checked it and make sure there was anything wrong with it so if you are looking for a car don't go to master auto

Great car, friendly and honest people. They will work with you to get you into what you need. I am…read morereferring everyone to go by and check them out!

My truck has been out for over a year with a seized engine that overheated, I took it here and they…read moretook care of it, runs like brand new. Theo is a good mechanic and there's nothing they couldn't fix.

I can be a very difficult customer to deal with. Much of this is due to my high expectations and…read morethe standard I believe businesses should meet. Josh and his team at Anything Auto did an incredible job at handling mishaps with my job. Situations that could have easily turned into heated frustration were properly, professionally, and courteously approached and I can't say I've felt more respected in similar situations. Although the extended issues with my vehicle were not ideal, this experience has solidified a loyal customer. I fully expect to use Anything Auto for all my future automotive needs.

I just want to give this Carlot a 5 star because I was walking and came upon them I got turned…read moreaway from many Carlots for credit or work history and let me just say this if it wasn't for them I would be screwed I finally have a beautiful reliable vehicle for me and my kids I called them about my car and they help me out didn't leave me high and dry like a lot of car lots I appreciate them so much I have a way to get to work with out having to rely on a ride or paying for expensive Uber and it's all thanks to amazing Vicky you are an angel thank u so much for all your help I'm very blessed to have met u if yall need a car go hit them up I know once this car is payed off I'll be back for a truck next love Crystal and my boys where grateful

They have a nice waiting room everyone said hi as they walked through. My truck was done quickly…read moreand had no paper on the floor mats that I had to get rid of it.

We found a truck in Plainview that we liked. Jacob Terry had the truck sent to Slaton. He was very…read morenice, friendly, & helpful! We got a great deal on it & we plan on getting future cars from him now!

Won't deal. Cars all had issues. I don't want to buy a car and have to immediately get it fixed…read more Buyer beware.

I bought a nice Toyota Avalon from Lonnie and with very low mileage for a great price. They have a…read morelot of nice used cars trucks and suvs. This is the second time I've bought from Lonnie and he is honest and will get you a nice reliable car. My first car I bought from him is still running ten years later!

We had to stop in about a month ago when the low oil light came on in our vehicle, the staff was…read morefriendly and Al went above and beyond to help us.