The workers were quite nice. The doctor I saw was really…read morequick to enter and leave and I felt like I couldn't get a word in edge wise. I asked most my questions to the other workers. I'm not very satisfied with the price. Yes everyone's eye insurance is different but the entire time they kept tacking on charges that "weren't covered by insurance". $35 dollars here $80 there...the biggest rip off was the out of pocket $80 contact lenses fitting which literally lasted 2 min. A worker gave me contacts to try, I tried them on and they worked fine. Done and done. But that was worth $80? Really? I was able to get what I came for, but most likely will not be back. I've gone to eye doctors my whole life but this is the first place that was "in network" yet I had to pay $500 out of pocket and then try to get reimbursed myself.

Better Vision is awesome! I moved to Fayetteville in…read moreSeptember of 2019. Before the move I made sure I had an ample supply of contacts (I also have a pair of glasses for nighttime). I did some research on who was the best optical team in town. I don't have anything special to worry about. After researching I finally settled on Better Vision. I'm SO glad that I did! I made an appointment for July 28. Sadly I ripped the last of my contact so I called to see if there was anything sooner. I was thrilled to take an appointment at 4pm that day! From the first steps in the office I felt so welcomed. The staff was super friendly. I am also hard of hearing. I let the staff know if I don't hear them call my name that's why. They assured me that I would be called. Every person in there was super helpful especially when my name was called. I didn't hear it but the guy that was talking to me about frames flagged the nurse and said I was coming. Trust me it's things like this that really matter. The eye exam was great. They are taking all the safety seriously (I went during the pandemic). I felt at ease. The exam was great and very thorough. Then Dr. Chris Holland came in. He was awesome! He was very detailed when explaining things to me. I advised him I have a pool now and it seems like the contacts dry faster. He put me into a daily contact vs. what I had previously (I think they were weekly or biweekly but I stretched them longer if I could)He was super friendly knowledgeable and made me feel welcomed. I am so happy I landed on this location. As long as I'm living in Fayetteville this will be my go to optometrist! Thanks team!

Dr. Lieberman is absolutely amazing! I love the staff and the office. Everyone is so kind and…read moreconsiderate. I've been going to this office since I was a child and always find myself coming back because of the excellent care that I receive consistently! Most of my family wears glasses/contacts and we don't go anywhere else. I'm so blessed to have such an amazing doctor. If you want to receive fantastic care and not feel like the staff is a car salesman when it comes to picking out glasses and accessories then this is the place to visit.

From the owner: At Professional Optometry in Fayetteville, NC our eye doctors' offer personalized attention for a…read morefull range of eye health and vision care services. Whether you need an eye exam, emergency eye care services, eye disease treatment or pediatric eye care, our vision center is the place to go. We carry a variety of top designer frames for eyeglasses & sunglasses. Our optometrists fit for contact lenses and can help you decide between dailies, soft lenses, hard lenses and a number of additional options we carry. Call for more information.

Trying to get my grandson a pair of glasses through them has turned into a nightmare. The glasses…read moreare for stickler syndrome which he was recently diagnosed. At 3 months old he has been waiting for glasses for more than a third of his life. Originally the nearly $500 glasses were supposed to take 2 weeks. After constant calling through week three and four we find out the color of the frame was discontinued and a new color would have to be chosen. Would have been nice to know. Fast forward a week and surprise! That color is now also discontinued. With my daughter and grandson leaving in days they asked for a refund on the frames. Guess who doesn't do refunds. This place is a joke. 2 week glasses are now going on 6 weeks.

I went to take my kids here for their annual eye exam and to get some new glasses. While the front…read morestaff was following COVID-19 protocols, the doctor conducting the eye exams (Dr. William Philbrick) did not. He states to his staff that he refuses to wear a mask due to some study presented to him at a conference he attended. It doesn't matter what study or conference you attended - the Governor mandated wearing masks in public and public-facing businesses. Not only that, but then he tells my children to take off their masks when conducting the exam. A board-licensed doctor essentially asked a child for consent to make a medical decision when the child's parent was in the waiting room. When I called to make these appointments, I specifically asked if they practiced the COVID-19 protocols, and they advised me that they did. On the outside looking in, it seems that they do, but for the doctor that never came to the waiting room, he obviously does not. This is ridiculous as a parent of children who are categorized as high-risk for COVID-19. I only found out afterwards, when my kids and I were eating dinner, and I called the clinic to question if this was true, and they confirmed it. After all that, I asked for my money back, and instead of giving me my money back, they charged me twice!

Brought in some very old but well loved sunglasses for repair. Chris did a great job, going above…read moreand beyond the call of duty to make sure I had all applicable discounts. He didn't try to upsell me at all. Plus they did a great job of repairing the sunglasses.

Better Customer service, better staff who are professional at all times while clients should expect…read moreprofessionalism, not lash outs.

Dr. Balch and the staff in the office are great but their billing department leaves a lot to be…read moredesired. I paid at the time of my appointment for my services and for my new glasses. I came back two weeks later to pick up my glasses (still happy), and after about 3 more weeks I received a text saying I had an outstanding bill. I thought it was a scam and reported it junk. I received an email a couple of days later again saying that I owed $133 for my visit. Confused, I called the number at the office and went through the options. I was sent to an offshore service that barely spoke english and could not explain in detail why I owed more money AFTER my visit was compete for almost a month. After another call I was able to receive another version of my billing statement. It STILL did not detail why I owed an additional $133. The math didn't even work out on the document. I called the number, and again was sent to an offshore call service, and all they would say is, "your insurance didn't pay what we thought." I have reluctantly paid a bill that came a month after I had my appointment and follow up because I don't want to affect my credit. Because I still have not been able to have a detailed explanation of what was/was not paid by my insurance to explain why I owe the additional payment I will 99.9% certainly be going to a different eyescare provider in the future. The medical care was great....the billing/customer service after was awful.

1st time I get in, I got two amazing good looking glasses Buy 1 Get 1! I was in a rush they matched…read moremy pace I appreciated them for that. (Busy working mom) My SECOND TIME GOING IN! Oh my gosh where do I start. I lost my Grandaddy. So I ended up keeping a few things. His very thick prescription glasses were one of the items. I was very nervous and embarrassed to call and ask VisionWorks if they could help me take out his glasses and change them into sunglasses (sorry for my run-on sentence) When I called I was treated so kindly, Ms Edie helped me by double checking what I wanted. She offered to put some "Demo lenses" in. I was ecstatic that they were willing to work on a frame that didn't come from them. I drive up there tell a Mr Jacob what was said on the phone, I didn't even need to finish my explanation (insert tears here) they were all aware of what I requested and were waiting for me to arrive. They asked me what colors I would like I really didn't know I said black/brown. I asked them how much this would cost and they shook their heads and said "at no charge this time". So I leave before I cry in the store. I'm beyond grateful. I get back a few hours later and they are ready, another man Mr John helped me to adjust the frames to fit my face a bit more. And I tried them on and here I go crying in VisionWorks. I can't even describe how much this touched my heart. I miss my Grandaddy terribly. But this store has helped me with my grieving process and I'm sure there aren't many stores that can hold that title. Sending ALL of my Love and Thankfulness.

Wife wanted her Christmas present, so we ventured out to Visionworks because she got her current…read moreglasses from there in Maryland. Spent two hours looking at different frames and JACOB H. was very helpful in helping her select some funky glasses. She asked the opinions of others, but he was very knowledgeable and professional in helping her out. Thanks for all your help Jacob. If your there next year, we'll be back for some sun glasses. Might be back sooner for my daughter.

Amazing experience, the staff very friendly. I was surprised at how clean this place was. The…read moreservice was outstanding, every blocked was checked and me as a Vet, is important. I will return again.

Great experience overall. The staff was friendly and professional, and the eye exam was very…read morethorough. I appreciated how carefully Dr. Shiau checked everything and explained the results. I left feeling reassured and well taken care of. Highly recommend.

Very well organized but you feel like you are just a number. They ended up changing the cost of my…read moresurgery twice and couldn't get the insurance sorted out. I chose to find someone in network.

Dr Woodcock did my daughters lasik surgery back in the day, my husbands and sister in laws cataract…read more surgery. No complaints from either one.