The staff here is extremely nice and helpful. They are very helpful and thorough with the glasses…read moreand contact process. I highly recommend

Be careful on the pricing you are quoted at check in, they like to add a lot of unnecessary tests…read moreand could end up with paying almost $200 for a routine eye exam. Their team does not verify your services are in network either like they should, so make sure with your insurance you are covered.

Absolutely loved our appointments. Staff are super helpful, knowledgeable and friendly.read more

My husband went to this doctor. The office tried to collect more money after we left and the…read moreprescription for his glasses is off. He just attempted to buy contacts from another eye doctor and the prescription from Wacasey is horrible. He had blurry vision. We do not recommend this eye doctor.

Free eye checks so I stop in frequently to get my glasses adjusted and cleaned. I mean I'm already…read moreat WalMart for other reasons so I might as well, plus the girls who work in there are cuties and super friendly

I chose Walmart Vision on Loop 281 because of convenience, but I will return again and again…read morebecause the employee who helped me was such a delight. Mayra was not only extremely personable, she checked Medicare and found that I could file my new glasses with Medicare-- and saved some money. I was quite comfortable in the relaxed, friendly atmosphere until management decided to call an employee to task for a really minor infraction while I was sitting there. The manager did not get up and come over to tell the employee quietly that she'd made an error. She berated her in front of everyone. I was impressed with how that employee shook it off and continued to smile, because I was still annoyed hours later. But my experience with Mayra outweighed everything else so I'm still giving 5 stars. Also, the other two employees were friendly as well, and smiled often. It was just the manager that made me feel ill at ease.

Don't waste your money here. Way too expensive for an inferior pair of glasses. I told the doctor I…read moreneeded a prescription for bifocals including use for working on a computer, instead I got a script for reading close-up. The office staff was useless and unwilling to help find frames frames, which broke after 4 months

I will say got into my appointment a bit early. Did all my test and the young lady did a good job…read more Dr. Jones was very nice and pleasant. I really liked him, very personable. The one downside to the visit was "checking out". Had to wait too long to pay my $29.00 fee. Why can't the people who check you in, check you out? All three "check out" people had folks looking at glasses. I didn't need glasses, I just wanted to pay my bill and leave. Work on that process guys

The doctor was super nice that did our eye exam and very knowledgeable and took his time with my…read moreson. When we went to go pick out our glasses we were just kind of on our own looking they told us what area to look. we encountered very nice people were greeted when we came in. The lady who checked us out and sized his glasses was nice as well. She was able to explain what our insurance was going to pay and the difference we did.

They did not have a trial pair of the multi-focal contact lenses I was prescribed during my exam so…read moreI was given a distance only pair to wear until my prescription came in. Because of this, it wasn't possible to know that the prescription wasn't right for me until I opened the new box and used a pair. When I called to tell them my eyes were really strained and that text was blurry, they told me to come back in for another exam. I had a different doctor and a different and better prescription. They are charging me for the new contacts because the other box with the incorrect prescription was opened. Even though they never gave me the correct trial pair! I will never go back! I have to pay for their mistake.

Recommended them and I really wish I had not !!!…read more The person I sent to them can't get anymore be to call her back and the office does not care that she is a 28 yr young lady that can't see and yes they have her CT scans but can't seem to find time to call her back cause the doctor is on vacation and they other doctors in the firm don't have time to look at the scans!!! It has been over a week and still nothing !!! Really wish I had kept my mouth shut We received excellent service when we went, it is so sad that their customer service has gotten so very bad !! I know COVID has made things tough but REALLY if that was your kid you would want someone to call them back !!!

From check-in to check-out, my appointment went extremely well. All the personnel were very…read moreprofessional/helpful as I went from station to station. Everything was politely explained so that I felt at ease as the procedures were performed. I highly recommend this Clinic to anyone needing these services.

I called about a month ago to make an appointment for me and my spouse. When asked about insurance,…read moreI told them there is no change. Appointment was made for today for medical (spouse is diabetic) and routine visit next week for both of us. On today we get there and are told they don't take my insurance. She looks and sees it's the same as last year but is still adamant that they don't take the insurance (BCBS). We leave and I call my insurance to verify the information and I am told that they are in network with the insurance. I call back to inform them and the GIRL hangs up on me. It wasn't an accidental hang up as they have NOT called back. I wasn't rude, just wanted them to go back to check. Let me add that we do not live locally so a waste of time and gas...

If you enjoy having your time wasted, then this is the place for you. My appt. was 9:30 which…read moreshould have been before any backlog. Filling out paperwork took 5 minutes or less. Wait 15 minutes. Had two quick eye exams maybe 5-7 minutes long. Wait, and wait some more. Finally at 10:15 I went out and asked why I was still waiting when my appointment was for 9:30. Was told one of the doctors was on his way. I asked why wouldn't you let me know? She started crying and walked out. The other two guys at the desk looked straight ahead and would not acknowledge me. I asked one if them if they thought the woman was going to try to find out how much longer I would have to wait or did she just walk out on me. He stated that he didn't believe that she had any intention of coming back out anytime soon. Neither he nor the other guy at the front asked me if I wanted to reschedule. Of course when a person is already stewing at been treated that way, of course I would not have rescheduled. I had to walk out with no apologies from anyone. The thing is, it's all ok to waist other peoples time, but none of those employees or doctors would have wanted to be treated that way. I have been going to the Diagnostic Clinic for over 20 years - a very busy place. I have never had to wait for a doctor's appt. as long as I did today. In fact they have signs that say if you have waited more than 15 minutes long to let the desk know. All three employees working the front desk were young and obviously never taught manners. The man who did the short eye exams was courteous, but did he really not know that I would have to sit and wait for awhile? About the business information is a lie. Their customer service is bad.

I like the Dr ,but, wait times way too long, 1 hour in lobby and 30 mins waiting for Dr. No eye…read moreappt shout take 2 hours.

Never, ever again. Sent my son there because they were a "preferred provider" in our insurance PPO…read morenetwork. I was charged $222.00 for a contact eye exam/"fitting". I pay $130 for same (contact eye exam & fitting" down the road. Yelled about the excessive fees and was given a supposed credit on account. Son went back and credit was no longer on account. They have lost my trust. Will not do business with ever again.