I was referred by a friend who tried the eyelab for the first time. They were able to see me and do my exam quickly during this COVID-19 pandemic. I was informed it would take 2 weeks max to get my glasses as they had to be shipped due to the crisis and possible delays in shipping - totally understandable and the same thing they told my friend. I was concerned after the update from my friend's glasses he finally got so I decided to follow up on my order. (Over 2 weeks later) I called in and the manager, Olivia, looked into my order and returned my call to advise me that "the frame I chose broke at the manufacturer, sending a broken pair is unacceptable so they're getting a new frame which may take another week or so." I simply asked if it was possible to refund just the frame and take the prescription somewhere else as I need them for work esp with the computer. Her attitude is the reason for this review. Her customer service was not only off-putting, it was unprofessional, ineffective - I feel robbed and yelled at, and yet another reason for me to not come back. LensCrafters is the BEST! Waiting for these glasses from this lab and never looking back. read more

Walk in with appointment and walk right out cause they wasn't sure of an eye exam. They advertise that it's $45 and it's $95. I called the office and they said they eye exam is $45. The women either was didn't know what she's selling or the policy. Go to the one in cutler ba read more

Worst customer service I have experienced! I had a bad experience already with the Kendall store, they made me go to the store many times to pick up the glasses stating they were ready and when I would read the prescription it was not the correct one. I said I would never go back to that store or order from them again, but now I need my official prescription to be faxed to another store from a different brand and they have not been able to help me for a week now. I have been transferred to other stores but not the one in Kendall. I was hung up by a store in Pembroke Pines without even been able to speak. I am fed up with Eyelab and their poor customer service! To whomever reads this, do not buy from them! Their attention is terrible and they careless about their patients! read more

Their prices are competitive, but their service and phone system are terrible. You can't communicate directly with your store without calling their main number and takes forever to get through. Hopefully one day these corporation will understand the importance of customer service. read more

Terrible customer service!!! Don't waste your time there. They aren't helpful at all. Every time I asked a question they only said that the manager will explain me everything at the end, but I never saw the manager. She kept talking to the other employees and obviously did not want to attend me. read more

This place is horrible they are unfriendly and don't honor the warranty and expect You to pay when their products break during warranty! Their glasses are cheap and don't last , taking my buisness somewhere else! read more

The only thing this store did right was give me a refund and that took a week. The only glasses they had for thier advertised price were the huge plastic frames in odd colors. They tell you the exam, which is virtual by the way, is free yet you have to pay 45 dollars up front. To top that off the virtual doctor enters the answers that she want into the computer and nit the answers the patient give. I know that because i was sitting next to the monitor in the room and i was watching every mouse click while my daughter was having her exam done. I will never go there again. read more

Do you want your order delayed because the systems down? Do you want the wrong contacts? Do you want to wait an hour to just pick up your order? If you do, this is the place for you! But not for me (: read more

This eye lab is a big joke , i waited almost a month (2 days shy) for a pair of sunglasses.I never got them,asked for my money back and the manager was sooo rude to me. Long story short they never gave me a refund,even after writing a letter to the corporate office,which i can say they never responded to me at all.Very rude and unprofessional people! I had to take the matter up with my credit card company. Stay away from cheap!! read more

SUUUPERRRR expensive, don't go there. the free eye exam is tricky, they discount it after is paid!!!!

I received excellent customer service. The manager is a professional and efficient employee. She was very informative and attentive of my needs. I am very happy with the 2 for 1 deal on my purchase. I am looking forward to receiving them. read more

I would recommend to steer clear from this place. Ordered contact lenses that were not in stock. Was told I would be contacted when they arrived, was never contacted and store didn't answer phone when I called to check on status. Was able to go to store two weeks after order to find out contacts had been there for a long time. Assistant manager ludmilla was so rude and making rude comments in Spanish (Spanish is my first language by the way, surprise!) I decided I didn't want to give my money to this store and declined lenses in exchange for a refund. Ludmila refused to refund money despite fact contacts are still in store. When I asked for the manager or regional manager number, she refused to help, I had to Google search it myself. As of right now the charges are being disputed through my bank, but I will still be writing this review and reporting to the better business bureau for the inconvenience management has caused me. Just to clarify, I was not asking for a comp or free product, just a refund for something that was not received on time through on oversight from the junior manager. Like read more

Luke and I had a wonderful time with Zach. He was helpful through the entire process of selecting frames and having them fitted with our prescriptions. We loved chatting with him during our fitting and he managed to not only take care of all our needs, but also assist customers as the phoned or walked in. We couldn't be happier with our experience! read more

Wait os long. Spent more time waiting than testing & fitting. Need to try my perscription for a while to up their review.

Wow!!! That's how I am going to start this review, due to the lack of customer service, overall business management and customer experience. I went to EyeLab 12/01/2014, where I was greeted by the staff (no problem there). Shortly after I was approach by Gloria (which is the Manager on-site) she was friendly. As I proceed to see all of the options for eye ware, I made my choice on eye glasses frames. Gloria explained the options of different promotions that they were offering. At first I was confused about the 69.00 dollar promotion in which stated: If you purchased two eye glass frames you would get a visit. Gloria explained all the option and I choose the best one. Once I purchased my eye glasses, I got fitted and gave Gloria my correct prescription, and told here I wanted exactly what the optometrist had recommended. She insisted that I get high index frames and progressive lenses were my best options. Lets talk about "Progressive lenses". For those of you who don't know Progressive lenses are similar to Bi-Focal (which clearly I didn't need) and no where in the prescription stated that I needed Progressive lenses. I had never heard of progressive lenses due to the fact that my prescription does not call for it. She went on asking what uses I would need my glasses for. I told her constant wear or everyday use. That's a pretty simple concept to grasp correct? She asked if I need it see far, for driving or reading. I said yes to her question because that what constant wear or everyday use means (FYI if I sound redundant thought my review it's to prove a point) so she said progressive will be the best option for you, as she stated that It was a fairly new concept that will help me see better (obviously that's was not the case). I said all "I want my glasses for everyday use I believe the term is Single vision. I would like to add that her vague description about progressive lenses was confusing and ambiguous. Again I explained what my needs were concerning eye ware. So after all said and done my total came to be $250.00. After two week I was contacted by staff member that my glasses were ready to be picked up. So I went to pick them up and as soon as I put them on I noticed something odd about my prescription, they were not Single vision lenses but Progressive. I came to the conclusion due to the fact as I move my eyes in different through out the eye glass my vision became distorted. I immediately called an associate over and explained the issue to her and she assured me that the glasses were in fact progressive and stated that's what I had ordered. I explained that's not what I wanted at all. She went to the back to look for the manager. As she approached me she stated that that' what I had order and that the optometrist had listed Progressive lenses on my prescription. She insisted that I she was right and that the order was entered correctly. Wait a minute! Nowhere on the prescription it states that I needed Progressive and also Hi-index. So it become apparent that she was lying and didn't even apologize for the mistake. All she offered to do was re-order the glasses once again. So I proceeded to immediately call my Optometrist and ask them to so kindly fax the prescription over to EyeLab. In addition, I asked the staff member from my optometrist id the Doctor had issued progressive lenses for me, in which he stated "NO". He was puzzled by that fact that progressive were even giving to me in the first place. So according to the manager the fax never when in, however I did see the manager discretely picked up a fax and threw it in the garbage. I asked if she received the fax she stated "NO" and preceded to "say don't worry as soon as I get it i'll let you know, you don't need to stick around" But I did stick around. Due to more than a 30 minute wait, I left the premises and found a copy of my prescription and emailed the staff member immediately. There response was quick response and assured me that everything would be taken care of. I get common human error, but lying to my face ans saying that that's what the Doctor order is preposterous. To Sum this nightmare up. I went back today 1/05/2015, to pick up my glasses, and guess what? the same exact thing happened (No need to explain) I left the store angry, and in shock of the total incompetence of EyeLab. I returned back to the store around 4:30pm, i asked for a refund (due to the lack of my experience). A staff member went to the back to look for manager which she never show'd. As the staff member was explain to me the details of my refund I saw the manager peek her head from out the back hallway and was looking at me. Once I caught her eye hid behind the hallway. I was told the my refund was going to be submitted to corporate and I will be contacted. This is total Bull. What does that mean? am I getting my refund or not? Please don't people do business whit My EyeLab. They are an unethical business. read more

Horrible. Plan on waiting a long time even with an appointment. Very unorganized. My appintment was at 4:15 and still I was waiting at six. They took another customer whose time was at 5 after me. They only had around 5 customers. Looked like they did not know what they were doing. Go to another place. Do no waste your time. read more

17 days (3 days over their delivery time frame) and still no glasses. Good luck everyone, I suggest you take your money somewhere more trustworthy and productive. read more

Horrible, awful, the worst customer service. Family member ordered two pairs of glasses. A month and many calls, visits and broken promises later, they ordered him two more pairs for free. Another month passes with more broken promises, and now we get a free pair of sunglasses. Woo hoo! read more

The WORST experience ever. Customer service SUCKS!!!! Called to check on lenses and contacts because we were told twice that we would be called and never were. First thing out of the rep's mouth, "we don't call anybody, it is an automated system". First sign of crappy service. Then, after being put on hold for 10+ minutes I was disconnected. I called back and was told today, 5/17 , that my order for contacts from 4/30 were never shipped. This was after initially being told that they were there and I made a trip on 5/14 for nothing. It was then that we were told that they would arrive on Tuesday and someone would personally call us. Never happened. So, after telling the associate they were lacking in customer service and started to tell her why, I was hung up on. They have a young, inexperienced and immature staff. Do not know how to handle the public in out of ordinary situations. No follow-up. Customer is NOT their first priority. Let them keep up with this way of doing business and we'll see how long they last. I will request a refund and make sure I tell everyone I know never to go there. read more

Amazing service by Mike ! I heard they were cleaning up the staff which so far so good! Seeing most of the yelp reviews prior to going made me nervous, but I was pleasantly surprised. My boyfriend's glasses broke and he's pretty much blind without them. They were able to accommodate an appt the same day with barely no wait time. He ended up getting two pairs of glasses and all together came out to a great price! Friendly staff and great customer service, hope this company continues to improve. Off to a great start ! read more

My son Sean went to My Eyelab on Kendall Drive. He really needed some contact lenses at the last minute to go out of town. He was assisted by Lola who was extremely nice and helpful. He was very happy. read more

So many bad reviews and why because people don't understand that eye lab of kendall is great

First time comer, and I absolutely loved this place. The employees are super nice, especially Olivia, which helped me find exactly what I wanted. Good energy and vibes come throughout the store, they know what they're talking about, and fulfill all your desired questions and requests. If you're looking for a place to get your eye exam done and get glasses/contacts, THIS IS THE PLACE (very affordable too). Ask for Oliva GREAT CUSTOMER SERVICE !! read more

Horrible service! I called to get an estimate to replace the lens on my frame and was left on hold for over 15 minutes! If this was over the phone I can't imaging what it be like to go in to the store. Will definitely not be using them! read more

Not a single doctor in the house for my scheduled eye exam! They have technicians doing the exam. I have insurance, didn't care about the free exam (but now I know why it is free) and specifically asked for an exam with a doctor,so this wasn't accidental, the call center intentionally misled me. They are not interested in your exam, they just want to sell you a pair of glasses. read more

My WORST NIGHTMARE EXPERIENCE! DON'T GO THERE!! TRUST ME!! The customer service is the worst I have ever experienced. The current manager Glory Jones represents herself initially very enthusiastically.... but when there is a "problem" with your glasses/contacts AFTER you have paid..GOOD LUCK?!?! Her customer service goes from a 8 to a ZERO!!! She promises to have glasses checked, promises to call, promises to refund, promises to call when receipt is ready, promises, promises and she DOES NOT follow through on anything. she stonewalls you!! I call this lying to customers and as I read other reviews it appears her reputation here precedes her. When I went into the store after several weeks trying to get my $368 refunded for my glasses, she let me sit for 40 mins waiting, even with my Mother of 82 yrs old on portable oxygen as my companion. How rude!! Is this good customer service? I asked 2 different sales people to assist me by asking her when she was going to be available to come out of her office to assist me? I was told different stories..."she is on the phone with Corporate, then I was told, she is on the phone with IT, her computer is rebooting. She never did come out to greet me or offer any solution to my problem. ugh! When your lucky enough to reach her by phone she makes every excuse in the book " I'm swamped, Corporate never go back to me, I was off yesterday, I left you a message (not).on and on. Here was my problem: #1) My glasses I ordered were no-line progressive lenses which for me is a better choice because I have a need for distance as well as near correction. The glasses I received did not fit. Fit is very important in progressives. Glory had taken the measurements NOT the Optician?? When I returned with the glasses she was not willing to spend some time making adjustments to the frames? She asked me to leave the glasses with her. ($368 value), and stated she would have them checked for accuracy? Never heard from her again? I had to repeatedly call and as I mentioned above that was my nightmare. My last visit to the store, she walked quickly to hide in the back office. I called Corporate and talked to them for 38 mins and explained how unbelievable it was that she would not refund me???? #2) I received a contact lens exam. I was given a trial pair. Upon return after wearing the trail pair, I mentioned to the NEW Dr on staff, all the irritation and redness I was having? He told me the previous Dr. had me wearing the contact lenses in the wrong eyes? WHAT?? I was wearing the +325 n the right eye and the +150 in the left like I have done for the past 5 years?!! The New Dr said..NO that is wrong switch eyes? When I spoke to Glory Jones about this problem OMG here we go again.. I will check with corporate and get another opinion, I will call you, the excuses came.. they guy is out of town, I am asking someone else, Corporate never got back to me. Im so busy swamped, I'llI call you today. I'll call you tomorrow.....SHE NEVER CALLED!! So this has all been reported to their Corporate Office. I hope they take action to correct what ever problem they are having??? Don't become a victim. Go to a different location. I hope this was helpful!:) read more

In the market for some new speks, I was referred to my eye lab by a friend. Thank goodness I did because I was able to get 2 pairs for the price of one ! Everyone was very nice, helped me and indecisive mind. I reccomend it to everyone ! read more

Where to start? First, the optometrist is not in the office! The whole exam is conducted via web conference. After waiting a good amount of time "to be seen", I didn't have the time to leave and go elsewhere. I had a wedding to get to. What was unforgivable is that they charged me totally out of pocket for exams and contacts that are covered almost 100% by the insurance I provided prior to my exam. They claimed that the verified my insurance and then didn't use it at all. Then, to add insult to injury, I was offered a deal?? My insurance is very good and the exam and lenses should have been little to no cost - not the $250 dollars I was charged. Because I needed the contacts for a wedding that day, I went with it but never again! I'll be going back to my previous eye care PROFESSIONAL that deals honestly and above board not this scam business! read more

Awful place do not get glasses here. Made two pairs of glasses both somehow incorrect and then when asking staff for a full refund they told us we had to take the useless glasses and keep them for a week in order to even file a complaint. Don't take anyone you care about to make glasses or contacts here read more

I had an appointment at 12:45pm and was there on time. They told me it would take only half an hour including the eye exam time. But they kept me wait for 2 hours. If that was the case, I really do not understand what is the point of having an appointment! Worst experience ever! Will never waste even one second in this horrible place! read more

First time at My Eyelab and I was not disappointed! It was definitely a new experience for me but I loved it. Everyone was so nice and attentive, so things moved along quick and efficiently. Olivia is the bomb!!! Extremely nice and unbelievably thoughtful. Felt right at home, I completely recommend this place. read more

I was really worried about the reviews, they were all surprisingly really bad and I was hesitant about getting my contact prescription there. I went to the Kendall location and it really wasn't that bad. Great customer service, even though I did not like how fast the doctor was going through the appointment, he said a few words before he was already escorting me out the door. Otherwise, I got my contact prescription and a free trial pair that last the entire month for $79. I called other places and the prices were so expensive! That's what really pushed me to come here. So needless to say, I was happy with the service. If you are only going for a contact prescription, I recommend. Otherwise I really don't know because I really did doubt this place while reading the reviews at first. read more

Paid To get the lenses replaced on 2 pairs of glasses with my new rx and when I got them 2 weeks later one felt off. They said to try them for a week and get used to it. I brought them back because I couldn't get used to it. They tested them and said on one lens the rx was off. So they apologized and said they would send them back and give them about 2 weeks. 2 weeks later I picked up my sons glasses and asked about mine and they were not there( I received the call to pick them up). The manager said he would have to call the lab the following day, because it showed in their system that they had sent them and he would call me the next day. That was 2 weeks ago. Still no call back. It's now Nearly 2 months later and I still don't have my glasses. read more

This shop is poorly run ,they are having big problems in their lab and cannot deliver the orders when they promise them ,I have been waiting 5 weeks for a pair of sunglasses that I already paid for and was promised 3 weeks ago,if you call the store they don't bother to answer the phone,I'm not doing any more business there read more

I should had read some of the reviews before going..my eye lab in Kendall has to be the most hideous, non professional business, scams I've ever dealt with. It's an complete scam on the buy one get one free, they should be liable for false advertisement company. Don't be pulled in by the 2 for 1 deal because it's so not for free they are charging you for it. read more

Don't go near my eye lab. They say you can get 2 glasses for the price of one is bull! They tell you one price but they don't tell you that you have to pay for the lenses for the second "free" pair read more

The Worst customer service i have ever recieved and have worn glasses 48 years. The only reason you get 1 star is the selection. I drove 30 miles one-way twice because your voicemail tells you that your glasses are ready, does not specify 1 or 2, which is ignorant, because glasses is always plural. Voicemail caused me 2 trips. Then service to me was short at best, better demeanour with coworkers. I replaced lenses in a pair and i had to call after 5 weeks only to find out they had been in for 3 weeks, with no call to me. After waiting 15 minutes, lady answers and says my glasses came in on the 14th, and puts me on hold again. I drive the 30 minutes while i am still on hold and took lady long time to find them. By this time ive spent 500.00 at your store for the shittiest service known to man. No, i will never use you and will steer others away from you. I actually had America's Best adjust them because your worker bent them out of whack and acted like i was imposing on her day. This was the league city, tx store. Your corporate needs to look into this. For a job that is this easy, your employees are definitely bottom of the barrel. Its not rocket science for any one employee. Never will i go there again! read more

That Place Should Close Down. I Went for my eye exam asked about special free exam . Once they exam . I picked out glasses they never said there was only about 40 glasses to pick from. And they also didn' say it was buy one get one free plastic lenses and the lenses were not included. All customer's were upset and a lady was thrown out! DON'T GO There! read more

i had no idea why did you guys just deleted my latest review??since you guys just deleted my review, so i will put it again and make it clearer...i ordered the glasses with buy one get one free for $69 over a year ago for my husband, he got the first glasses even though it wasn't ready as quick as they promised!!! NOT JUST THAT!!! the second one was totally BULL!!! We've never gotten the second one, the ordered was made on 8/14/2014, so do the math!!! IT HAS BEEN over a year!!! They said the second one was broken in the shipping, they promised they will reorder again and shipped to our address...BUT IT NEVER CAME!!! We kept calling...and calling, and guess what?? the employee put me on hold forever, and finally, of course got disconected!!!! we even went in to the store and spoke to the manager at that time Mr. Miguel Molinares, i know his name coz we're still having his bussiness card,he said he will take care of it and shipped to our address BUT still we've never received it!!! Finally we've decided to make the step further by emailed the corporate address, NO RESPONSES!!!! I finally got the answered from them, since i put my review over a week ago, I honestly very sceptical with the answer, Do they really wanna turn my very bad experience into 5 star experience as they promised here on yelp a week ago?? we'll about to found out, i emailed you guys privately my receipt info!! Have the integrity!!! ,,, Please Make this right!!! !!!!!!!WOWWW SERIOUSLY???!!!! I JUST EMAILED THEM BACK with all my receipt info to the email that they gave me, BUT that wasn't even the right email!!! I knew i should've followed my guts sceptical feeling not to be bothered to give them a chance to made this right!!! if this how you guys runs the bussiness?? you guys should be closed down soon!!!! STAY AWAY FROM THIS CORPORATE STORE!!! SAFE YOUR TIME, MONEY AND HEADACHES!!!! THEY WERE RIGHT, I WOULD'VE PUT ZERO STAR IF I COULD!!! read more

Bought 2 pairs of glasses, you know that special of 2 for 69 last year Sept/Oct.... and got the insurance for it... in less than a month the one pair broke, had it replaced and paid the required 20%, a month of so later, the legs kept getting loose, came back like 3 times, until they finally broke, so started using the second pair, that lasted like 2 months, went back and after waiting for an hour to be seen, they couldn't fix it I would have to once again buy another pair and pay the 20%, some of the staff were friendly but not all of them, and most of the people at the store were upset, so I left, used the CVS cheap glasses for over a month until I went to another store (Visionworks)... it is true... you get what you pay! Sorry I hate to give bad reviews, but this was long overdue. read more