I went in for what they told me would be a comprehensive and thorough eye exam. What I got was not even close. Then was told by the examiner (won't call him a doctor) that if that's what I wanted I should have gone to a ophthalmologist. They just want to unload cheap glasses. Go elsewhere if you are concerned about your vision. read more

Just left the place. The inexpensive lense could not be uglier! I mean ugly. The place is also filthy. The carpet is disgusting. I wonder what their labs look like. I do not recommend and will never be back. read more

I did my eye exam and also bought new prescription glasses at this store. When I first received my glasses I knew the prescription wasn't right because I was getting headaches. So I brought them back and they told me that the lab had made an error on my prescription. So they send it back and still after 16 days they are not ready. Was suppose to be ready by the first of February. Now they are telling me that is not going to be ready until Saturday 2/6. Because it was there error, it should've been an expedited order. On a positive note, the staff is great. read more

My husband and I bought 4 pairs of glasses with a guarantee of two years, we were in the store, and that one of them needs repair and the deductible to pay for the repair is more than the original value of the glasses, can someone explain me ? is a fraud, very poor service read more

I went today because they were offering a special on contact lenses. Long story short, they refused to honor the special and got mad when I kept asking about it. It's ridiculous that they advertise something over the newspaper and their own Facebook but refuse to honor it. Besides that, the customer service was just ok. It seems like they're a little lost about things and don't actually care about what they're doing. The doctor I had was great though. He worked super quick but looked he actually cared. I would definitely not recommend this anyone. read more

Olivia was awesome helping me (along with my wife) picking out 2 frames. I am 61 and have never worn glasses, but I finally had to break down. Me eye exam didn't go well as I think I failed the "better or worse" test in my left eye. I purchased 2 pair of progressive bifocals with polycarbonate lenses. When the glasses came in I put them on and I was expecting more of an improvement although I knew that I would have to get used to them. I wore them for about 7 days but they just were not right. I went to another optometrist who examined my eyes more thoroughly including dilating. He gave me a prescription that was different than the glasses that were made. I was initially concerned as I spent a good chunk of money on the glasses. However, when I returned to My Eyelab and explained the situation Olivia could not have been more helpful. The company stood behind their products. They remade both pairs of glasses with the other prescription. Boom...I have HD TV at home and never even knew it. Thanks Olivia !! You are awesome. read more

This is my second review! Wow this company needs to shutdown. They are clearly doing things under the table and causing their customers an arm and a leg. I was told by written proof that my glasses were going to be ready by today December 12 and when I called they told me my glasses aren't going to be there until the 16th of this month. Olivia the MANAGER and Lula wrote on my receipt that it was 1000 percent going to due on Dec 12. Turns out that when I call Olivia is not there yet and my glasses were requested to be done by the 16th on a saturday. I called corporate and they said they don't know why they said that. I have had migraines due to their contacts, straining my eyes due to their own incompetence. This is my second biggest problem with those two ladies and I will be taking this up to legal matters because I will not stand for bad service and lies anymore. Please stay far far away from this place. My situation got so bad that now I decided to take it to legal actions!!! Now supposedly they are going to contact Olivia to see why she had given me the wrong information. I don't care, just give me back my glasses! Terrible services, they do illegal things & do not put their customers first. Plus their good reviews is something that I am SURE they write because I have witness Olivia telling a customer the same crap she told me and my partner and said it in a low voice thinking I won't hear her! RUDE, IRRESPONSIBLE! read more

I was very unhappy with my eye exam and the prices of my glasses. This was not an eye exam as the inside of my eyes were not checked.

Its been 2 weeks and 4 days since I ordered my glasses. Kurt doesnt care that the "promise date" was 4 days ago. What is the point of a promise date if form what I am reading in previous comments is thst they dont fufill the order by that date. It says this on there website "At My Eyelab, our top priority is ensuring every customer is completely satisfied. We aren't going to settle for anything less than the complete satisfaction of every customer with their new prescription eyeglass frames." NO ONE CARES, ITS LIKE A FACTORY IN THERE. read more

I called asking if they had designer frames, most interested in ray bans. They answered "yes". I show up a day later and I see no designer frames, when I ask the guy and told him I called and they had confirmed about having ray bans he said "yeah we don't have many though, maybe 2 or 3". I asked him to show me where they were at and he couldn't even do that. So I stayed checking out to see if I saw anything I liked, while doing so a lady came in, talking about " every time I sneeze one of the lenses falls out of my glasses". That was a deal breaker for me. Their glasses in stock seemed very cheap and poorly manufactured. Don't waste your time with this place . read more

I would give this place "ZERO STARS" if i could so upset. At first when i went to get my exam with them just because it seemed convient for me that they are open on sundays & close by my house & my best friend recommended them it didnt seem too bad i actually got my exam done fairly quickly in about an hour or so. Finally i picked my 2 glasses as i bought the 2 glasses for $69.00. Of course the exam came out free but at the end i still ended up paying around $160.00. Anyway my point is dont go to this place for glasses WHO TAKES OVER 3 WEEKS TO GET SOME GLASSES? They said it would take 14 days for them to recieve my order and that the glasses had to pass a inspection & if they didnt pass i have to go through the whole process all over again. its been more than 3 weeks & still nothing. Its ridiciolous and the glasses i chose were honestly cheapy & not that pretty & not even a real designer brand. Iv gotten 1 pair of ARMANI EXCHANGE GLASSES FROM MEDEYE ASSOCIATES FOR ABOUT THE SAME PRICE when i did an eye exam in 2013 and i had my glasses in 3 days. Its soo stupid im sooo mad. Ughhhh read more

My eye lab in Kendall has to be the most hideous, low class, non professional business I've ever dealt with. It's an embarrassment to the company. Even the optometrist is super un professional!!! Don't be pulled in by the 2 for 1 deal because it's so not worth it. I'd rather go to a professional company with "professional" staff with great customer service than this place.. Trust what I'm saying!! read more

TOTAL RIP OFF! My glasses cost $280. Not $69. The prescription was wrong and when I asked for a refund, they offered me $34! Do not use this business read more

Literally the worst service I have ever experienced. I explained to the manager that I was on a time crunch and if the wait was too long that I would come back she told me not to worry that she'd take care of me 30 seconds. 20 minutes passed by and nothing I told her I'd come back.. again she told me the same thing and again I was there waiting another 30 minutes. The manager was making a failed attempt to juggle all the waiting customers instead of delegating to her other employees who were just standing around doing nothing. Again I asked her how long it would take and she finally tells me that they are having technical problems and couldn't perform the vision test. I told her once more that I would just come back and she still had the audacity to tell me wait just 30 seconds. Clearly this practice has zero regard for the customers time. Finally I was taken into a room to have my vision checked and I wasn't even taken care of by a doctor it was a "virtual" test. Over all the worst read more

Their service was disgraceful. They are not straightforward with their prices and their selling practices are shady. Unecessarily make you wait only to try and rip you off in the end. This place did no good. read more

I really recommend going here... Such Great customer service. I was helped by staff member named Olivia who was very much full of life & helped me find exactly what I was looking for. Now I can see again, thanks for your service !!!! read more

This is the worst business I've ever been to! They never told me they didn't accept my insurance so after getting my eye exam I had to pay for everything out of pocket. They told me my glasses/contacts would be ready in two weeks It took them two months to get them in. I called corporate and they said they could not meet my expectations so they decided to cancel my order. Till this day two months later I am still waiting for a refund. I am so unhappy. Nobody in this company helps you and they don't keep up to their "promise". I would never refer this place to anyone. read more

I cant even give this place a one star because even that is not low enough. I go in there to get my kids glasses first I get skipped, then they don't inform you that you can only pick up glasses until 6 although they are open until 7 all this after waiting 3 weeks for glasses to arrive. This is only the beginning at the same time my mom orders her glasses. Here we are a month later and she has heard every excuse in the book, the lense broke, the lense broke again, the glasses didnt pass inspection, finally when they do come in guess what she cant see out of them because they did them wrong. Talk about the biggest piece of sh... place. I for one will NEVER go back and recommend anyone to look for another place. Hey America's Best is pretty good have never had any complaints about them!!!!! read more

I originally planned on spending $69. Which is why i was skeptical when Fabiola told me $397. I ended up paying $129 for two pairs of glasses with anti reflective coating. While still a bit pricey i was happy with my purchase. Fabiola was very accommodating when i asked for a lower price. Overall this place deserves four stars. read more

I went with my wife earlier today to take advantage of the $69 special for 2 glasses w/ eye exam. Dr. Via Ghavami was very short and very rude. Me wife mentioned she didn't want bifocals and he answered "I don't care." He was also rude with a few other answers so my wife asked him why he was being so aggressive. Next, a salesperson told us the lenses were included if we purchased a more expensive pair (BOGO)only to be quoted another price at the register. We finally bought it at the price quoted earlier but feel we shouldn't have to work so hard or be treated so rudely when buying some glasses. Very disappointed and will NOT shop there again. read more

WORST EXPERIENCE EVER!!! I went the first day to get my sons eye exam and purchase new glasses before school started and I spent over 2 hours there because they didn't have a doctor doing the eye exam. It was some kind of technician following a computer program that told her what to say to the patient and depending on the answer she had to click on a button on the computer to move to the next screen. Very unprofessional. They rescheduled me for a follow up appointment with a real doctor because they were unsure of the readings they were getting. They cancelled and changed my appointment 3 times for different reasons. The doctor was leaving at 3 and they had given me a 4:30 appointment, another time the lights went out so the doctor just cancelled all appointments and left early for the day. Just no sense of responsibility or ownership of the situation. The client is NOT a priority and they could care less about customer service. Even spoke with the manager Olivia 3 times and was no good. The staff there are all idiots and have no respect for an appointment nor for their customers time. I will NEVER EVER go there again. I left there fuming and drove a few blocks down to VISIONWORKS and what a difference!!!! From the moment I walked in to the moment I left it was a HUGE DIFFERENCE. My Eyelab confirms the saying that you get what you pay for and cheaper is not always better. I rather pay a little more because in the end the aggravation and utter lack of consideration is not worth saving a few bucks!!! read more

The Snellville, GA location is not the best. Four out of four of us wear glasses, two with pretty bad astigmatisms. We spent over $700.00 on 6 pair of glasses. it took almost 3 months to receive my sons glasses. . It took 2 weeks to receive 3 pair an additional 2 weeks to receive the 4th. Not until mid-October did we receive the last few. When we received them my son could not see out of them, we chalked it up to a new prescription. There was no change, we returned the following day. When they checked the glasses his prescription was incomplete, that's why he couldn't see out of them. Not only that we waited months for his glasses but it was wrong. So we were told to leave them and they will put a rush and have everything back within a week. 3 weeks later nothing. I am ready for a full refund and never see them again. The sad part is I was trying to support new business in the area. read more

went there few times , first with my kids , they did not honor the ad , asked for way more money than stated on the ad , Second time i went for myself , made me wait over an hour , even thou they had plenty of people doing nothing . then when my turn came , they played same trick , asking me for more money , i showed them the ad and they stated ad dont apply on me (maybe i am from another Planet ) . they didnt had a doctor that day or time , but made me wait for nothing .. I think they switch and bait people and dont honor ads . I will put them in Hall of Shame read more

The WORST eyeglass store in town. None of their staff including the managers know what they are doing except to charge you. The doctors and labs also don't know what they are doing and as others have said you wait for ever to get a worthless product. Save your time and money and go else where. You'll be glad you did. read more

When you come into the business they are nice and very helpful but once I received my order that is where the problems started. Takes at least 2 weeks to get them. First time they didn't line up the line in the progressive. Redo wait 2 more weeks. When I went the second time, I couldn't see at all. They had put another prescription on them. 2 more weeks. The 3rd time around, they still had not corrected the prescription. I demanded my money back. It has been hell to get my money back and they did not credit me the full amount. They gave me $165.00 less. Now I have to take time to deal with corporate. They really don't have a clue on what they are doing. I strongly recommend that you don't come here for your glasses or exam. read more

I can only repeat everything that has already been said here previously, a joke a joke a joke! Please do not get anything or order anything from here, they are the worst most unprofessional optical-company I have ever dealt with. I've worn glasses for 14 years and have a very high prescription so I thought I would give this place a try...WORST MISTAKE EVER. First of all, it took weeks for me to get my glasses. I live out of state, so when I ordered them, they agreed to mail me my glasses. They never did. So fine, I had someone pick them up and mail them to me. This was already past a month of having ordered them, and I thought ok...I expected that given the awful reviews...What I did not expect is to get the lenses completely cracked. Not on the outside, but on the inside of the lens as if they had been heated and one of the layers had cracked or melted (Ive worn glasses for a long time so I can tell)....so I go back to the optical when I'm in town to get them fixed. When a company gives you faulty lenses, they fix them and send them back to you. That is what happens, its protocol, it's what every company does if you ever have an issue with the lenses, ever and if you're not responsible for scratching them, which if you take one look at them, they are not!. But not this company! They had me going in circles, from one place to another, to someone else and finally I call their corporate office (20 minutes on hold!!!!! SO UNPROFESSIONAL) FOR NOTHING. They completely absolved themselves from the responsibility of having to fix flaws in the manufacturing of the lenses and give me the worst customer service ever. The general manager of the store is Gloria Jones, she was not helpful AT ALL. Having agreed in person that the lenses were not appropriate, she did not help me with the corporate office. Giving a customer the runaround and blaming 'the system' is UNPROFESSIONAL. As managers, you don't wait for someone else to attend to a customer's issue for someone else to fix, you fix it yourself. And I should've gotten the name of the corporate office woman I spoke with on the phone because she had the audacity to refer me to the store managers to avoid helping me, and I had to point out to her that she was their supervisors. LITERALLY THE WORST COSTUMER SERVICE EVER!!!!! Please do yourself a favor and go to a different optical. It might be slightly more expensive, but I promise you, along with everyone else here, that it will be worth it. ALSO, why do you have your hours until 7, if you only help people until 6? Literally an hour before closing, someone is about to help my dad, and a different lady is there and says "it's 6:00" And that's code for, we can't help anymore customers. Even though he only needed a sizing adjustment that took less than 5 minutes. AND the general manager was there. If you don't help customers out until 6, then close your store at 6. If you close at 7, then give customers your best service until then. Just because you want to clean to leave early does not mean you should give your customers any less of the best attention and care. I am disgusted with this establishment. read more

Worst experience, if I could give this place no stars I would. I arrived to take an eye exam, after paying and being in the exam room, they inform me the exam is virtual, meaning the doctor isn't physically there but will host the exam online. They should've mentioned it before, I would have came back. Lost connection for a long time and the exam itself was horrible, the doctor and lenses aren't synchronized. They would ask what looks better but the lens wouldn't move. I ended up paying for glasses after a long exam to receive a call the next day telling me my order was on hold. I had to come back to see a doctor, never explained why but I wanted my glasses so I made an appointment. Show up a week later because that's the earliest appt available, to see no doctor there. Asked for a refund and I had to wait an hour for the manager to arrive since she is the only one that could return the funds. Not only was she super rude the staff is also extremely unprofessional. Go to vision works!! read more