Absolutely horriblw customer service. They never answer the phone and are not well trained…read more I wanted to support a Canadian company and it backfired on me. Will never be shopping at Staples again.

Worst customer service I have ever received. Both boy and girl on the photoshop and shipping side…read moreare horrible. They wasted one full hour in talking with each other instead of helping us. I waited 2 hours . Horrible need to do something.

I have made several purchases from this place and the customer service (if needed) has been great…read moreevery time. Shipping is always really fast and items are pretty good quality. I strongly recommend them.

I purchased a piano bench from their online store. When I inquired about when it would be shipped,…read moreI found out that the wrong bench had already been shipped. They allowed me to return the bench at their expense and at the same time Jason, to mend this error, offered me a deal on another piano bench for all the inconvenience. Jason was an excellent customer service representative to deal with. I would highly recommend this store.... great prices, product and customer service.

Excellent service and great prices. you can find any size…read moredesks in their stock, the only place that has a reception desking system to any length needed and any seating required.

From the owner: Over twenty years ago, In an industry where there are literally thousands of office furniture…read morechoices, Office Solution was created to be the differentiator by offering quality office furniture at a better value and with shorter lead times. These Fundamentals are the foundation of the exceptional value we provide today to the industry. Quality, reliability, safety, style, sustainability, productivity and affordability aren't just buzz words, they are priorities that we promise to deliver to all our clients and when it comes to office furniture we know what we are talking about. That's because we listen closely to our clients, we learn by constantly acquiring product, workplace, and project management knowledge and then sharing it in-house and with our clients. We create exceptional interior workplace environments, moreover, we provide superior products and a complete range of in-house services to ensure continuity of both quality and service. We know that furniture selection plays a larger role than connecting people with architecture. We believe that interior design is at the very core of corporate culture today therefore we selected manufacturer which furniture is designed for the modern business that aspires to create a culture of success and innovation and based on their ability to provide quality products, backed with warranties we can rely on. Our quality begins with our people, with a staff of sales professionals, project managers and designers, our teams are exper

The new location may be a little more accessible, but there's no other real improvement with the…read moremove from the north side of Hwy 7. I've tried to shop here repeatedly over the years, and I often leave without what I came for. The selection and stock are usually thin, whether you're looking for a laptop, a phone case, a tablet bag, even writing paper. Most of all, I am usually disappointed with the (lack of) service. My last trip to this store was a few days into the new year, and we came in specifically for an item that had 7 listed in stock on the website at this location. Good luck finding it. When your website says you have 7 of these things in stock, and I can't find a single one on the floor, I shouldn't be hearing 3 different sales staff ask, well did you look in Aisle 1, visibly hoping/expecting that you haven't, because they don't want to have to deal with finding it. Then, we were directed to another aisle, and yes, the category of items is also there, but again, not the 7 pieces of this item that are in this particular store, according to your website stock count. So, once again, next salesperson, and again, Did you check in Aisle 1. Yes, the whole world is checking Aisle 1, because Aisle 1 has next to nothing left in that display and customers are walking out empty-handed. Oh wait look, it's a bird, it's a plane, it's ... dozens of huge boxes of stock sitting on top of your shelves! And then, another 15 minutes trying to find staff who are (1) willing, and (2) able to unpack the box very clearly branded and labelled with its brand and contents so that we can buy the thing. (I should also mention, when it's past January 1 and the item in question is a daily planner, you might want to have all these things out yesterday, because depreciation on these things is pretty serious by this point ...) Granted, the staff went through the trouble of doing this, and were helpful enough ... once the customer persistently does more than half the work of hunting for what they want, and guiding the staff on how to retrieve it. Really Staples, your management is leaving a lot to be desired. You have hundreds of people coming in here every day, and I saw more than one customer leave empty-handed in the more than half hour I was there to buy something you clearly show on hand on your website. That was the most recent experience, and I can't say that most other shopping experiences there are that much better. The last time I bought something before that, I almost left empty-handed, because the cashier was so much more concerned about gathering payment and marketing information from me rather than serving me for my purchase, that she neglected to hand over my bag of purchases before I left the store. Good thing I wasn't alone that time and my mate thought to ask the cashier for the stuff I just paid for.

I purchased my supplies on line with a pick up in store. The items were in stock but I opted to…read moreprepurchase and pick up to expedite the transaction to waste less time from work. when I arrived I immediately went to the sign that indicated 'staples.ca pick up'. I waited patiently as the clerks served people at the other check out tills until it made no sense as to why I was being completely ignored. When I asked, I was told I had to wit in the check out line as opposed to wait at the pick up sign. Bad policy. There is not advantage to purchasing on line in this scenario. I've already paid so should just be able to pick up. Makes no sense. Incidentally it was the store manager that completely ignored me while she continued to serve new check out customers. I suggest you shop elsewhere. This store has poor customer service. The product I purchased was half the price on amazon but I thought I could preorder and pick up quicker. Not the case.