I walked in to get a colour photo copy. Told me to wait 5 minutes as the machine had a job on it…read more Went for a coffee, came back 10 minutes later. Then He asked me to wait another 20 minutes. I walked out and went to TPH. Poor customer service and didn't seem to care that they lied to me about how long it would take.

went to return some items for my kids after work since it says they close at 8pm. I got there at…read more7:30pm and the staff were closing the doors saying they were closed. pretty disappointed honestly considering I came all this way since the hours say otherwise...

ZERO regrets about investing in my Aeron chair!…read more The pneumatic lift thingy broke on my chair and Lucy dealt with it in a timely manner. She ordered the part, it came in quicker than she had quoted, I brought my chair in, and it was fixed in front of my eyes! It was sorta a toned-down version of a race car mechanic except with a chair. My chair was striped down to the frame, cleaned up (it was dusty/coffee stains), broken part was discarded, replaced, and put back. It took approx. 15-20mins, AMAZING. Technician who fixed my chair said that he would've ordered more parts for it, but that I can still take it back before my warranty expires. The only bummer is transporting the sucker into/out of my car. Thing weighs 50lbs! If you're looking into buying one of these chairs, or any Herman Miller products, I cannot recommend this place enough. No fancy storefront, but service will be prompt and you will be looked after!

I ordered two hand cleaners for pickup at this store. Got order confirmation and pickup email…read more Received notification from my credit card company that two pieces were billed. Arrived at store but only one piece in my order. I asked for the second bottle of hand cleaner. The cashier went away to inquire with someone else. He returned with an unknown lady who immediatly got nasty saying I did not order two items. I showed her the original order and the pickup ready notice. She told me the Bill of Lading in her hand was the actual order and it said 1 piece ordered. I went to this store trying to be a good customer. I asked the original cashier (AJ) to explain what were the circumstances that led to this point. The second employee (lady) started yelling at the first employee (AJ) and told him to the leave the area. I asked the second employee her name and position and she got even more evasive ut argumentative. I asked if I could photograph her nametag so I could identify her as I wanted to be able to recall later. This caused a third staples employee (leaving to go home) to join in and start yelling. The second employee later identified as Abir kept bullying me to accept the incorrect order or cancel it because it is not her fault that Staples cannot fulfill online orders. She said it is a different company division and cannot do anything except cancel my order. At this point I turned my phone on record to capture the conversation accurately. I telephoned Staples Canada from the Heartland store to find out what is the status now? The customer service for Staples Canada seems to be in Morocco (Tangiers) and they promised to escalate my complaint to a Manager for resolution. I also promised to raise my complaint through Yelp, Reddit, and all forms of social media so that the customer experience improves up to the level of common courtesy for Staples Canada store #38. No customer (or employee) should be exposed to this level of bullying or misinformation. We all make mistakes, how you hande it makes you a leader.

Reviewing a chain shop like this, especially a big box chain shop, makes me wonder if I should be…read moreusing a template of some kind. The stock will be mostly the same from store to store, the staff turns over with a certain regularity so you might have a good person helping you, and you might. You might find a really good value, you might pay more than you'd pay somewhere else. You might lose your soul, you might find redemption. On the plus side, they have a great selection of printer cartridges.

Had been a loyal customer for many years, then my Canon died and I have a full set of cartridges…read moreunopened for back-up and they refused to give me credits for my new printer's ink! Its a good thing the new Brothers printer I purchased did not work out & I returned it. I bought Epson XP-424 (great reviews), known for economical ink that you can buy brand new online or at Staples readily. Very happy with this printer! No more recycled tanks that sometimes will not initialize your pinter, and you have to waste another trip to Think Refill without them owning any ownership on the flawed cartridge. Thanks for steering me away, it's so much more convenient now, and customer service at Staples are much better!

From the owner: - - remanufactured, OEM laser cartridgesread more

We came looking for office chairs for our office and man were these guys amazing!!!! Phenomenal…read morequality chairs at the prices you cannot beat! Best in the city for sure hands down if you need office furniture these guys go above and beyond and they only have quality. D & D (the guys) they were so accommodating to our indecisiveness. They even took the time to clean all the chairs before hand and worked around our timeline for pick up. Highly recommend.