Customer service was extremely helpful and professional. Very easy to do Amazon returns at this location.

buyer beware!!!!! what a ripoff staples is!!!!!! i bought new printer cartridges for my printer @ a cost of $106.49. i thought that was a lot of money, so i went home and went on line and found a ton of the exact same item for $14.00. i was so pissed, i took them back the next day for a full refund!!! when i told the manager what happened and that i felt "staples" had taken advantage of me and was "price gouging" !!!!!!!!!!!!!!!!! she had no! response!!!! buyer beware!!!! read more

Looking for a box big enough to ship my suitcase as I'm not planning to lug two weeks of Florida clothes to and from Italy. This Staples has all the usual office supplies including paper, pens, booklets, laptops and laptop bags, computer accessories, printers and printer inks, office furniture and the like. They do have some boxes and one of them was almost good enough. But 24 inches is not going to fit my 26 inch tall suitcase and so that won't do. Staff was helpful and did check their inventory to see if they had anything else. [Review 12770 overall, 84 of 2020.] read more

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Worst customer service experienced in quite a while. Some people shouldn't be in the service industry if they can't even muster a verbal greeting or common courtesy. This girl was visibly angry and hostile and it affected me so negatively, I was compelled for the first time in my life, to leave a review. read more

I came into the print shop with a last minute request to print a few photos...they were super lovely and helpful to get my prints done... thanks so much, Jamie!!! read more

Terrible service when returning an Amazon Package! Go to Kohls!! I walked in with a heavy package and set it on the counter asked for help from a woman named Natalia. I asked her what to do to return an Amazon package as I had never done that at a Staples before she said I would have to go to the self-serve area and print out a label and that all the steps were on there to do so and it would be very easy. It was nothing but easy I had to print out a label from my phone label popped up with the steps to do it that were matching the printer and as I printed it and put my credit card in for a five dollar charge is been asked me to for a few more steps which I did and it only printed out a link it did not print out the label which cost an additional $.75. I did not have a label so I walked back up to Natalia to ask her what to do not send it the machine wasn't working the way that I thought it would and I did not know how to utilize it. She then told me that I would have to go back over there and wait for someone in the area to help me. As I was talking with her someone else walked up to the printer and all of the information was lost. She seemed as if I was an annoyance to her. I asked to speak to the manager and he was anything but disrespectful as he laughed and told me that's why it is self serve. Where has customer service gone? Shame on Staples this is not a way to continue doing business, you will loose many customers. I paid $5.75 for a label that I never received. read more

I walked into Staples for the first time ever looking for a laptop. I want sure if they had any but we decided to give it a try. When I walked in the whole store looked exactly like Office Depot which was really funny and weird. I was a manager at Office Depot so it was kind of funny feeling like I was in a store that wasn't that. Walking in, no one greeted us! Which I found to be weird because, you're always supposed to greet the customers; or maybe it's just me! All of the employees were at the front just standing around not doing much. As I walk over to view the laptops, I was a bit confused. Nothing had prices! So, I looked around the store to see if anyone was on the sales floor to help me but there was no one. Like I said before everyone was in the front of the store. After, a little bit of time we decided to leave, if you weren't trained to help customers; I can't blame them. To an Staples employee or manager reading this, change that! Quick! read more

Staples - Office Equipment Near Me - Cape Coral, Florida

I have been to many Staples throughout the country and I have to say I have never experienced such horrible service. And the service was from the General Manager, Marnie Fields. My husband and I walked in this morning we were the first customers there. We're not very good with technology so we asked for help. My husband just needed a copy of a label. Marnie proceeded to direct my husband to the self service. He again explained to her that he didn't know what he was doing. She became very passive aggressive. She talked down to him and was just ignoring him as she began taking other customers. She also turned to me not realizing I was his wife and said, "Wow!" I then told her she was being rude and very passive aggressive. I honestly was more shocked by her behavior more than anything else. This store is probably a good place and I'm not trying to complain about Staples but their General Manager at that store is terrible. Marnie Fields has absolutely no customer service skills. What a shame. read more

Secretly Seattle Staples = raining outside, intensifying as I travel towards this store Bonus : they sell glow-in-the-dark slime for like, $ 6 and $ 13. That rules! Should I get a tattoo of the Staples logo covered in green slime? It is like : Nickelodeon "Double Dare" TV show filmed @ a rave with blacklight. I came here, looking for one thing in particular, and it's like, they have everything stocked/available, except for the one thing I need. Shit happens, right? read more

the only pleasant experience was with a employe named Jamie. All the employees were just standing around as she ran around help EVER customer in the store. I had multiple print codes and need help printing Jamie helped until she had to help other customers( she was running the store basically by her self). I asked this other employee i think his name was steve why all my prints but on came out in color, that i only needed black and white copies. He was extremely rude and short with his response of " Its the default to print the documents in original colors YOU have to change it before every print" which seeing as i dont work for staples not something i would know! He continued to repeat the same thing over and over like i was incompetent. Very rude and unprofessional! I just hope this man is just a employee and not a manager! People like him in management is what causes companies to lose good employees/customer! Will be taking my printing business elsewhere. read more

Laptop shopping and they have an excellent sale going on right now in desk chairs and laptops. The sales person was very helpful and courteous. read more

Giving this Staples 5 stars due to the customer service I received from Stephanie. We had come in looking for an item that was highly discounted with an online coupon, available in stores only. This was the second Staples we had been to. When we asked at customer service about it t hey said they didn't have anymore and that they had already called around that day for other people asking if other area Staples had them. We were about to leave when we decided to look at some furniture in the back. About five minutes later Stephanie's co-worker came to the back looking for us and said that Stephanie just got a return on the product and if we would still like it, she was holding it at the register. We went, checked out, and got our hard to find product. It was great customer service of knowing that we were still in the store and taking the time to hunt us down for this product that as fate had it got returned just after we asked for it. read more

Used Staples for their shredding service. Got a 1/2 price voucher from Groupon. Papers go in a large locked garbage can looking container an the shredding company picks up the container several times a week. There is no way for Staples to give any credit or money back if you didn't use the full $20.00. Copy center staff very nice an efficient. read more

Worse print department ever.. I secret shop as well. I ordered condolences cards, paid ahead. Called in to order the total from the print made. I got the email they were done, was promised by yesterday night. I've been back there 2 times today my quantity was wrong, I went back 4 hrs later order is still not ready, telling me they were busy today. Hello my order is from 2 days ago it takes precedent over today's. Fix your F ups from previous days before you start more orders... read more

Stopped by a few days in a row, needed some random office supplies, monitor, cables and Bluetooth headphones and I had to spend lots of time in the printing section with my little toddler! Thursday I came in and was assisted by Nick helping me get my monitor and cables for me, fabulous customer service ! Then I had to print a handful of things and had no idea what to do, the young lady working on Thursday evening around 6/6:30 in the printing area, my goodness you were beyond helpful(I'm so sorry I didn't get your name!). Not to mention my son tried saying hi to her over 50 times and she kindly responded every time, thank you so the amazing service ! Unfortunately the headphone I purchased didn't work so I had to come back the next day , Friday . Thankfully Nick was there and directed me to where I needed to go, I also had to return a cable I ended up not needing. The two ladies at the check out , Sidney and Melissa, I can't thank them enough ! We laughed, they listened, one was training and they went above and beyond, we had a weird register issues but they worked through it with such great attitudes and chatted with my little guy since he was with me again. They got me taken care of and also directed me in how to reach out with another question to the manager . The four of you made my experience so easy , thanks again !!! I know which Staples I'll be returning to if I need anything else ! read more

Staples - that WASN'T easy! They sell Papermate mechanical pencils with 1.3 mm lead, but not the refills. I need a wallet for flashdrives. "Flashdrives are down the middle of the store; I guess the wallets will be there, too." No offer to help or call someone to help. Hard to navigate the store since many of the aisles are being reorganized. Very disappointed. read more

I had to order some computer accessories that needed to be shipped out from this location direct as they were the only location that had said item. Fast shipping and items were well packed. read more

Who knew that Staples was still open? I thought they'd closed. We stopped by because my parents needed one of the Amazon Fire tv things. They cost 40 bucks. We went to the area they are stored and found empty boxes. One of the employees yelled at they were kept up front. I wonder if they keep the ink up there too, because you know ink is more that 40 bucks. read more

I went in to have two pages copied. A simple five minute task. Shane " clerk in training" says okay it will be ready on Monday?! What! Seven days to get two copies you can't do it now. Oh well we're busy. There's four employees behind the counter and none of them are doing a thing! I hope this store closes like the one on pine island rd. It's sad that people are this sorry and lazy that they can't do there job read more

This is about printing services. I have had several negative incidences with Staples printing but continue to use them for big projects as Staples is the closest print center to my home in Cape Coral (and for business folks thinking it would be nice to be in sunny FL and run your business, think again, Cape Coral is for retires and not for business owners!). Frankly, the customer service is very poor. Understaffed, rude staff, stressed out staff, unskilled staff, messed up print jobs and/or unable to complete projects in a timely manner are all issues I have had with Staples. I had business cards printed and 1/2 of the cards were printed on paper so thin I thought it was tissue paper -- even though I paid extra for heavier paper. Last month I sent a large document in via email to be printed. I received a confirming email from Staples (i.e., "Thank you for your print order"). When I went to pick up the documents, my work was not done as they had changed their print order email address, even though the old address is still responding with a confirmation. I could give more examples, but you get the picture.... read more