I have chronic low back pain, and I don't like taking drugs to ease it. My home office chair only aggravated it (the chair is 7 years old!), so I finally decided to stop being cheap and invest in a new chair. After spending a few weeks reading articles and researching ergonomic chairs, I went on the hunt. My tush tested well over 40 chairs, true story! She finally found the dream chair at this store. It supports my lower back and neck and feels wonderful! Frank, a store associate, was very knowledgeable and friendly. He checked prices and offered support. In fact, while at this store, several associates approached us, offering their assistance. Frank loaded my tush-friendly chair in the back of our Jeep. After arriving home, my husband put it together. I can't wait to use it! read more

Staples - My old office chair. RIP! - Shipping Centers Near Me - Munster, Indiana

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The customer service here is above and beyond. I lost my receipt, 100 percent my fault. Came back into the store and the manager was able to find it, print it, and hand it to me within minutes. What a great crew. Prices are always competitive and I can't speak highly enough of this team! read more

This Staples is unique -- it has the rudest employee I've ever encountered. Stopped in here this morning to get some Avery mailing labels. I was looking at an end cap when an employee who looked suspiciously like management (Staples name tag & long sleeved shirt half tucked into dress pants) spat something unintelligible in my direction. Not sure if he was addressing me, I said, "Sorry?" He yelled back at me "DO. YOU. NEED. ANY. HELP?", enunciating every word like I was mentally deficient. I looked at him like he was crazy, said "No, thank you" and promptly left the store. tl;dr: Jerk employee(s) and low stock. Don't bother stopping in, Target is less than 500 feet away. read more

Okay. My name is Tim, and I have a pen addiction. And highlighters. And notebooks. Wow! That was a big step... Thank you for your support. I like this Staples because the folks are friendly and NOT pushy. I can walk in, browse, glance, or pause and ponder the wonders of life. All while being surrounded by pens, glorious pens, paper, and other assorted office supplies. If I need help, it's easily located, and if I don't, I get great friendly service when I check out. Last time I was there, the customer service desk was helping an elderly gentleman work with his computer. He patiently showed the gentleman how to close out a window, open a new one, and get into his browser. I'm like that, but it was nice to see someone else doing it too. I initially went in for one of those small 3x5 notebooks, which I could not find at any of the drug stores I went to that stock school supplies! For some reason, there must've been on a run on the 3x5 spiral bound notebooks when I needed one. Crazy. Anyway, they had a 5 pack for about $3, which was even cheaper than what they were charging at the drug store! With notebooks in hand and two Sharpie highlighter packages in hand, I paid for my items and walked out the door... Happy! read more

Not one of the better Staples stores, very limited on certain items and the help in this particular store is terrible. My biggest problem is the lack of products that I use the most. Most of the time they are out and I end up ordering online instead. My last trip in on 8/17/15 I needed bankers boxes and Brother cartridges, they were out of both products. I understand that stock runs out but it seems to happen a lot at this store. read more

Attempted to return a modem without a receipt. OK, my bad but I didn't have a receipt for this unopened gift item (which I knew came from Staples) and expected a credit card. The clerk at the return counter summoned the manager. Both of these "professionals" adamantly asserted Staples did not carry TP-Link products, even after I suggested checking their website, but the manager boasted about her 11 years of experience. Of course the website confirmed they carried TP Link modems, a fact I confirmed after leaving the store. No wonder the Staples location in nearby Merrilville, IN closed down. They attempted to complete with nearby competitors and failed. read more

With all the competition, I cannot believe this store treats customers so rudely. They need a serious attitiude adjustment starting from the top down. When they make a mistake, they do not even consider saying they are sorry to the customer, but insist they are right! read more

I called in advanced to this store to find a desk for my room. I was more than willing to pay any price because it's very important to me. We walked in and it was very nice and lines weren't long. The prices were in a good range, but as we walked to the back where the desk and chairs are, we waited almost 20 minutes to get noticed by a worker. We then finally found a worker after calling two workers. One of the desks didn't have a price so we asked the lady if she had any in stock and she went to check. She came back with the desk, even though we didn't ask for it out the back. She was waking up to checkout so I asked for the price and she told me $200, flat. I then proceeded to tell her I did not want to pay that much for a desk smaller than the one I have at home. She immediately got an attitude and walked away with the desk. I say the store itself is amazing price and quality wise, but the employees need a little work on being an actual employee! read more

Price matching policy online is deceitful , I'll save myself the trip and go somewhere else next time

Very rude to couponers. I was not trying to get anything extra, and they acted like I was robbing the place.

I was greeted pretty quickly and directed on where to go for what I was looking for. The 2 people I interacted with were pleasant.

Went in to pick up an laptop out of repair and was told that it would need a new processor from damage that occurred from being dropped.I believed them but can't help but wonder if they possibly contributed to further damage to it because he didn't plug it in with their own charger to varify his diagnosis and it powered on, at least, before I brought it in to them. This laptop was brought in to have fixed with compensation from them deeply scratching my other laptop I previously had them fixed, and plainly stated on the paperwork under condition; "looks brand new". Hence, my reasoning for my opinion on their treatment of customer's property. Which, by the way they've been hesitant to repair the second one, and just told me this now, about it, after they told me they wanted money up front to perform the needed repairs. Obviously, I refused because I have been upset with their service, from the beginning. Was told to wait for the service to be completed. Never was.Then they had the gall to tell me that I never paid for a new battery for the first laptop, when I still demanded to be compensated for the damage that was done to it.So, I replied that you guys just replaced the battery and performed the repairs for free with no money down? After they called me to tell me they needed money down for the repairs on the second laptop? Caught them in a lie and he knew it! He even had the balls to tell me I brought it in scratched when I have the paperwork to prove otherwise!!!And this was the second person who tried to swindle from owning up to the damage and compensating me for it, after I trusted them with my property! Needless to say, I was asked to leave the store for yelling belligerently. Anyone who can blame me has obviously never been treated this way by a business. I have never, in my life been treated this way or directly lied to by a business, in my entire life!!!!!!!!!!!!!!!!!!! I cannot recommend highly enough to EVERYONE, not to not only have them do any repairs but even trust them with your property! And by the way, since this whole process, I noticed they had an entire different staff and manager who was "helping" me.Go figure, and your store can all go to hell!!! Shady and disrespectful is an understatement. Stick that four star rating up all you're tight asses!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I called the Munster, Indiana store to see if the store sold the TURBOTAX DELUXE 'without' the STATE portion. I said it they had it, it would be $39.99. The girl made me hold a couple of times, which is totally fine, but each time she came back on the line, she has bad information. The first time she tried to tell me about TURBOTAX BASIC. I politely informed her that I requested the DELUXE version. She then put me on hold, which is ok since mistakes happen, and came back and announced that they only had the DELUXE version with STATE, which is $59. I said, no not that one, but by the way the one you just described is $49, not $59. Since she was obviously young and might not have any knowledge of TAX products, I asked if I could speak to someone else. She was polite, and said to hold, which I did. I have no problem with anything she did or said, she was very polite. A guy got on the line that identified himself as the GM. I said, "Good, I was hoping to speak with someone that knows what I am asking for." He obviously took it as condescending, because he proceeded to scold me. I was still patient, so I asked him EXACTLY what I had asked her. He came back to the phone and was telling me AGAIN about the BASIC edition. He did not listen to a word I said. I was politely telling him that I was looking for the DELUXE, not the BASIC, and he hung up on me mid sentence...just like that. I WILL NEVER SHOP AT STAPLES AGAIN. That GM was beyond crude. I worked retail for 15 years at the management level, and I would never talk to a customer the way that he did. In fact, I have never witnessed any management person at ANY store, including fast food stores, speak the way that he did and hang up on someone. read more