Barrhaven Staples branch I tried to print 2 pages (not 20) on the self-service printer in this store. But it didn't work. But it charged me. And I stood in line and asked for help and the female manager printed one on another computer and she helped me. It took 1 minute. I went to print again on the self-service printer but the second document also didn't print on the self-service printer. I stood in line again and asked for help again but the male manager told me that he was too busy to help me. I said I can wait. But I wasn't important enough. But there was no one in line. He just told me that he didn't want to. And he started the process to refund money . And it took a bit more time than print. But I needed documents. I asked another manager, his name is Carlos, he is manager of the store to help me print, I can wait. But he told me no, not until tomorrow (?) because all of staff was busy . But you can check your video cameras - there was no one in line, but he started showing that he was annoyed. And he stopped talking to me. It was rude. I decided I'll buy a printer on other store and never will be bother these important employees and this store. read more

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Quite perplexed in being "tied" to Staples after buying a fair amount of electronics through them. My Microsoft account was loaded onto 3 computers with the wrong email address which has caused endless problems. Needed a phone...none in stock....ordered online....came in and not one person in the shop or online could even begin to assist me with a data transfer. Did it myself. Phone speaker blew 2 weeks later...literally on the 14th day. If I hadn't returned it that exact day it would have been sent back to the suppliers. Again...not ONE person could assist with wiping my phone. Sent back to the store but now what happens about the $50 screen guard I had to buy at BEST BUY BECAUSE Staples didn't have any......???? Just suck it up as a customer because the staff sure as hell don't give a continental read more

Terrible service. The warranty service is horrendous. The technicians on and off site have no clue what they're doing. The store manager is a liar. After a month I'm still waiting for a straight answer on an issue with my sons laptop. I would just skip this store all together. read more

Staples is useful if you have a specific item you need to purchase and can't don't it anywhere else, or if you have a business charge card. I will also say that when they do have clearance items, they give some decent discounts. Otherwise, I feel that some of the items are a little pricey, and the staff seem to know only a little more than I do when it comes to looking for a specific product. I did sign up for the rewards program at one point but it didn't really get me anything. This particular store always seems a little quiet, which is nice when you are searching for a staff member to help you - once you find them, they have the time to dedicate to your needs. The four starts specifically reflect this store and how it's run, but staples overall for me would only get three stars. Unfortunately, now that they are competing with places like the dollar store, it's difficult to justify spending $12 for 5 little paper certificate holders. read more

I was looking for a new office chair and many were unavailable in store and online. Employees would walk up to us and tell us a chair was unavailable and then leave. I had to look up available chairs on the website myself using my phone. When we finally did find a chair that was in stock we could not find any employees to help us. It seemed like other people walked in after us and were helped right away but they walked right past us. Ended up being easier to buy it online and go back to pick up in store than to buy in store that day. TLDR: store is ok if you can self serve but don't expect anyone to help you. read more