We have received a "surprise" "balance bill" from this ambulance company. We were in hospital at IU University Hospital. Then transferred to another hospital via ambulance. Insurance won't pay the balance of what they call excessive charges by STAR, and the ambulance company is charging us an additional $711 after they have already received final payment from the insurance company. They claim it's out of network. And that may be, but neither IU or STAR asked us if we agreed to pay, or even wanted an ambulance. We expected to drive ourselves from one hospital to another, but they told us we couldn't and that the ambulance had been called by IU and was ready to transport. We are reaching out to Congressman Spartz about this. read more

Shared my grandmother's private health information with people not involved in her care (Seems to be a common theme with Google Reviews). Paramedic did not provide a full assessment and did not provide adequate care to her. She drove and left the EMT to care for her. While driving, the paramedic made phone calls on her cell phone to complain about having to work (aka do her job). Attempted to contact management about this and they attempted to blame Cloverleaf Nursing home when it was actually STAR that had done this. read more