As you can see from my other reviews, I rarely write bad reviews. But, truthfully, I would like to give this place a zero star review. The lack of knowledge with grouting a floor correctly and absolute zero customer service is ridiculous. If it wasn't for my builder using star flooring and my house still being under warranty I would not be using them. And I want to make sure other customers do not have to go through what we have gone through. Not only is the lady in the office rude, sarcastic and does not listen but the tile project manager can be a little snarky at times as well. After the original tile was laid, the company has now been out 5 times. Two times to fix the tile on my fireplace and it still looks terrible. Three times for the same tile issue on the same order. First they didn't bring the right grout and guy said his manager told him to not do the whole floor only spots, then they didn't do the job the right way again. And then again because they didn't have enough grout. This was me taking time off work and out of my schedule to accommodate their lack of knowledge, workmanship and professionalism. Now, here we are again......they still didn't do the grout right. They want me to take off work again to meet the project manager so her can inspect and again for when they come out to actually do the job. The tile itself literally has pitted holes everywhere, they didn't go all the way to corners, under doors or in tiled closets. And they have the nerve to ask me to mark every single place. I'm not sure what they don't understand about "everywhere" And it's super grainy with little pieces of rocky stuff sticking up. I have never seen tile and grout look so bad. And here is the other thing, my bathrooms needed redone too but I only turned in the living and kitchen area because it was so bad it would hurt your feet to walk across it and it was embarrassing to have ugly tile in a brand new house. $400,000 new house should not have these kind of issues. Check out my photos. read more

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I would pick ZERO stars but that wasn't a choice! Star Flooring is the Company that Homes by Taber uses and I have at least 50 tiles that are hollow throughout my home. They want to fix 10! What a joke! Because my house is a complete disaster, I am going to be the one left to pay for repairs to have new tile, trim, paint, doors, basically everything after the "warranty period" of 12 months! It was approved to get all the hollow tiles replaced and then an upper management person came out and told me he has to hear the hollow with his knuckle for it to be replaced - what the heck?? They cannot pick and choose what is going to be replaced, bad is bad, not bad is bad here and not there! I'm so sick of all these stupid businesses getting away with shoddy work. Do not let them get away with this in your home! read more

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Loved the design selections at Star! The choices were right in line with the vision we have for our new home. Star made it easy to make the choices we loved while staying within our budget. read more

Star Flooring - Color story - Flooring Near Me - Oklahoma City, Oklahoma

We are building a house and our builder uses Star Flooring for the flooring, paint, brick, counters, etc. We had a lovely selection meeting with one of the designers on July 1st and then everything seemed to unnecessarily get delayed. As of July 17th we're still waiting for pricing on our selections. In order to talk to anyone who is able to help the process move along I had to call multiple times. When I finally got ahold of someone, I was told information can't be shared with me, only with the builder. This would be great if the builder was the one choosing the selections and paying for them, which we'd love! I understand the relationship between the builder and vendors, but give me a break on not being able to share pricing with the person providing the funds for said pricing. Star Flooring has been our only hiccup in the building process so far and hopefully the last. In most scenarios if I had to work this hard to get a price from a company I'd nix them and find a place more ambitious to earn business, unfortunately for this process we don't get a say in vendors. Here's to hoping we're done with glitches. read more

We recently completed a new build and worked with Natalie at Star. I've had some experience with selections of tile, stone and quartz but it's difficult when it's your own home. Natalie had some samples set out for us when we arrived & we had the best time choosing. She really made the entire process pleasant. One little bit of unsolicited advice---don't walk around the place too much if you're trying to stay in a budget. #CalacattaMarble read more

We built our home in late 2020 and closed in 2021. Our builder uses Star so unfortunately we had no choice in who we got our tile/flooring from. The only reason I'm giving 2 stars instead of 1 is because they have a great selection of items!! However, after bringing up a lump in our rigid core flooring to our warranty team, it turns out Star completely installed all of our flooring in the main areas incorrectly. We have had to have them rip up all of our flooring and replace it with new (thankfully under warranty). The guys who came were nice enough but left our house a complete disaster. There is dust and debris on every inch of everything I own (as they covered absolutely nothing up), the floors are such a mess, and some of our baseboards are cracked. Apparently the homeowners are the cleanup crew for Star even though the whole floor issue is their problem in the first place! When we called to complain, the team thus far has been very unhelpful. read more

Do NOT use this company!! If your builder recommends them, do not use them! We built a new home. This company was recommended to us. The initial contact with the sales staff was great. They were very helpful and worked with us to create beautiful rooms. But after that, it was a complete disaster. They don't come when they say they will, multiple times. They installed the floor and did a great job. But they left boxes of tile (they mis-measured the floor space) which they insisted we pay for. They only laid a part of the backsplash and that because we got so upset. We are two days from our appraisal inspection and they are nowhere to be found. They will not answer the phone. It is so unbelievably frustrating! Save yourself the aggravation and insist on another company. read more

We built a new home in 2020. We went to Star flooring for all our homes tile, carpet, paint and other flooring. I wanted a porcelain or ceramic tile that looked like wood flooring. Katie is the person who helped me pick out what I would like in the home. She told me about a new flooring that would withstand being even a swimming pool. I told her that we had two big dogs and needed something that would withstand even them. She said that this flooring was great! Well.... it was installed and we had to have some replaced because it got scratched when the cabinets were brought in. We have not even lived in this house 3 full years and have had to put down throw rugs and runners. The floor is popping up everywhere. If not careful you can even trip on the tiles coming up. We called them and they sent someone out in the beginning when it started happening. It continued, we called... we went in the store on Memorial to talk to someone. Each time either a phone call or stopping in they stated someone would call us and not one person has called since that very first time. Our builder sent us here so we had no choice but to use them. DO NOT use Star Flooring. We are have to replace ALL our flooring except where carpeted and that is two bedrooms and our closet. All the rest of the house has to have new floors before even 2 years were up. We contacted them MULTIPLE times with NO response at all!!!!! read more

We've had nothing but issues with Star. We unfortunately had no say in if they did our tile/carpet as we built our home and our builder used them. We've had over 100 tiles replaced and they still weren't done right. We are still dealing with warranty repairs. I'll update my review once completed correctly. read more

Our builder used Star Flooring for our new home. Do Not Use!!! 1st issue was getting them to show up to do the job. Next was getting them to come back to fix mistakes and fix other flooring issues. Still haven't been out to finish laying carpet under a stair case. They have done the dog wash drain 3 times and still got it wrong. They also leave doors open while heat is on. They do not hold their contractors accountable and do nothing to make things right. All this on top of the lack of communication between the girl that wrote down what we wanted and her boss. He didn't send the correct stuff. Stay far away. read more