The entire management staff along with the owner has zero integrity and will lie to your face! Had our bike for a month to do a service and fix an auto shift that is sticking, went to pick it up, and nothing was done or fixed. We took it back. For another month and a half, we have been assured by the manager, owner, and mechanics that they are working it or waiting on parts with the same excuse that the shipment is late or the part did not come in. After all the delays and lies, we finally went again to get the "fixed" bike and nothing was done or fixed. And now the auto shift is completely inoperable! When we called back, the mechanic hung up on us! DO NOT DO BUSINESS HERE! read more

I like this place. The staff is great and the showroom is beautiful. I would buy a bike here.

For most businesses, customers represent revenue opportunities. In contrast, some businesses have a unique sense of mission and treat their customers differently. Star Powersports is the latter kind of business. It's mission to serve the motorcycling community is second to none. I was on a 2,700 mile motorcycle trip with the Jewish Motorcyclists Alliance for our annual convention. Our last day was at the Whitwell, Tennessee, children's Holocaust memorial. I was riding home on my Kawasaki Vulcan VN1600 cruiser with two guys from the Northeast. Suddenly, a piece of road debris puntured my rear time on I-40 East by Exit 378 in Knoxville. It was 5:30 PM. Bike shops closed at 6:00 PM. What to do? I called Star which was two miles away. I fully expected to spend the night in Knoxville. It wasn't to be. Cora in Parts went to a nearby Cycle Gear and sourced a new rear tire. Robert came and picked up me and the bike. Shaun who runs the shop and Emily in Service stayed on to help. Master mechanic Jake installed the new tire. Those five people stayed until past 7:30 PM to ensure I was back on the road that evening. That's 5.5 man uncompensated man hours to help a stranger. I caught up with my friends in Marion, Virginia; traveled the next day to Bethel, Pennsylvania; and I was back in upstate New York Thursday evening. Robert told me he'd worked at Star for five years. "How do you like it," I asked. "It's special," he told me. "There's a unique culture here. We treat our customers like family." Indeed, they do. I'm so fortunate the Star Powersports family adopted me. read more

Beautiful showroom and great people. They have a very good inventory of Ducati motorcycles and other brands. I had a very good experience.

I bought a new maxi-scooter from Star Powersports a year or so ago and have had no problems with it. They say they repair and service all makes of scooters, so that's a great asset to have in Knoxville. The sales experience was laid back and not pushy. They were quite happy to let me test drive a couple of scooters. That said, I was disappointed that they hadn't cleaned the mud splashes off of the (brand new) scooter that I had test-driven the week before, nor filled it with gas when I went to pick it up. Small details perhaps, but they definitely add to the buying experience. Based upon my previous experience, I would buy from them again, and will take my scooter to them when it has a service or repair need that I can't handle myself. read more

Horrible horrible experience! Would not recommend this place to ANYONE! Bought a scooter. 33 days in and it quits running. Owner charged me $600 for labor to repair a manufacturer defect. Horrible customer service from the owner himself. He needs to take a lesson on how to talk to customers in a professional manner. He will Never get another penny of my money. He had the opportunity to make things right but he chose to be greedy instead. Shame on you!!!! read more

We bought a hammerhead go-cart by Polaris. I would not recommend this product. We bought it in December 2018 for grandkids to ride. We just have them every other week. This is April 2019, we have had it 4 months and is falling apart. The bolts that bolt the role cage is breaking off, so all bolts have to be now welded. And it quit running, the belt was bad and a bolt in the motor broke. Had to be tapped out and a new one put in. We are not very happy right now!! Its not worth the money they want for it, and undoubtedly cheap parts was used to put it together!! The only reason I put 1 star it was the lowest I could go with.. read more

Awesome turn key powersports store! They sell quality, reliable brands as well as service and order parts for whatever your need. I would recommend them to anyone. read more

Tried to order various parts from them. I spoke with Herb. He led me on for a week before I finally was able to find out if they had the parts I needed. He was always kind on the phone and that is the reason I didn't select a "1 star." Nobody at the company would follow up with me. I ended up calling twice each day, everyday from Friday to Friday. A simple, "No, I'm sorry that we can't order this part." Would have saved a week's worth of trouble. read more