We would like to give a big thank you to Ryan Alban service mgr for getting our 2025 street glide…read moreultra back on the road after we hit a pothole on the blue ridge Pkwy in Cherokee, NC and destroyed our front wheel We were towed into there shop at 10am and they had us back on the road by 3pm. We are from ohio and we're able to continue our trip. Knoxville Harley Davidson is 5 star in my book. I would also like to thank Ernie Bolger sales manager. We were at the dealership before opening and he invited us in and made us feel at home while we waited on the repair.

Great selection of motorcycles. Willing to order anything you need for bikes parts or clothes.read more

Dropped 2022 CRF 450R off for valve adjustment, oil change, spoke tighten, exhaust gasket replace,…read moresee if oil around front sprocket residue from chain line or if the case is leaking, and an inspection to go over and see if it needs anything else. At drop off all this was discussed and talked about if it is going to be over $1500 give me a call, if not go ahead and fix it. I pick the bike up today (two weeks later). Pay the $1k + bill, they bring the bike out. I start looking it over. Looks like the valves were adjusted. But can't tell if the gasket is leaking or not bc there is fuel or something dripping from the bottom of the fuel tank onto the top of the engine. Look at the engine oil, looks good. Inspect the exhaust, looks like gasket was replaced, muffler is a little loose but nothing I can't tighten. Look at front spokes, a few seemed a little loose but better than they were. Back spokes were tightened but one was broken and not fixed or anything. Front sprocket was not cleaned or any signs of inspection done. Plastics were a little loose. But nothing I can't tighten. Start the bike, which it didn't start when I dropped it off, so the valves were done. Still can't tell if it is leaking bc what I assume is fuel leak from the tank or connection. Let it run while I strap it down, start to hear a little tap or slap in the top end. Shop manager claims they will honor their work if anything goes wrong. Hopefully it is fine. My personal experience was not good with this mechanic shop. I don't feel like I should have to go home and work on what I thought I just paid a shop to do.

I was on the road on an 11k mile trip. I needed an oil change. I called ahead a few days, and they…read moregave me a first thing in the morning appointment on the day I requested. Most shops are weeks out right now. Bike got in and out quickly and I was back on the road. Super friendly and super helpful. Lots of cool bikes to walk around and look at in the multiple dealerships while I waited.

Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.

I've been to many HD dealerships all over the country and I can honestly say this one is excellent!…read moreThe amount of collection bikes on display can't be beat. Their new and used inventory is huge! And the way they have Merch spread out throughout the building is really smart. It makes shopping and sight seeing one continuous experience. This is a must visit dealership if you fly into TYS. The people here are so super friendly and very helpful.

I showed up at Smoky Mountain Harley-Davidson a little after 4:00 PM on a Thursday afternoon. They…read morewere hosting a concert that night and there were a lot of people present. We had just gone through the Tail of the Dragon earlier that day and it apparently was more than my buddy's bike could handle. Something broke inside the engine. Anyway, the service staff rushed it into the service schedule, and while it wasn't good news at least we didn't have to wait a loon time for it. Every member of the staff at SMH-D was pleasant and easy to be around, including manager Sabrina, staff person Kristin, and most notably Ainsley on the sales floor, she's a riot. Every person I came into contact with was a pleasure to talk to. I will most definitely do business with SMH-D again. Thanks all!

I came in on a Friday afternoon with a side by side having a gash in a tire sidewall. They replaced…read morethe tire quickly. This is a cool shop. They have a ton of new and used parts, tires, swag, and some bikes and vehicles too. The service was great and the price was fair. Good stuff!

These folks are very nice and stayed late to help me fix a tire that could've put a damper on my…read morewhole weekend. I was a walk in and couldn't be happier with the people or the service, all at a fair price! I will definitely return for my future needs.

Called and went to several dealers in the area. Tommy's was the only place that had parts we needed…read moreand very nice to interact with.

Great dealership!…read more What I liked: Everything about this place. We went to the Knoxville Boat Show to buy two PWC's. After looking at everything available we decided on Wave Runners. The guys at Tommy's booth were very knowledgeable and helpful. After signing the contract Tommy's continued being just as helpful and were great at communication. Tommy's doesn't do a hard sell or try and sell you things you won't need and happily answers any and all questions. When the impeller pulled something in, Tommy's was quick to set up a time to get service. They don't make promises they can't keep and certainly go beyond expectations. This is the kind of business and people we like to do business with and feel lucky we bought from them. Sara and Richard are great people. I can't remember the two or three other gentlemen we met but they deserve a thanks too. Tommy and Barbara delivered the Wave Runners and gave us a quick rundown about them. It's obvious that this business is about people as much as Motor Sports. What I didn't like: Absolutely nothing to add here. Great business, great service and great people.

Kelly's saved our vacation. Just over a week before our…read moremotorcycle vacation from Michigan to Tennessee, I noticed the wife's cycle needed new rubber. I tried and tried to find the appropriate size online, and locally, and then all along the trail from Michigan to Tennessee. Kelly's was the only one with them in stock and willing to mount while we waited! They had me over a barrel. I could and would have paid anything elsewhere. He kept his prices fair, and his service excellent! In and out in an hour, on a Saturday, near closing. And he was a gentleman to my wife to boot. I'd trust the bearded Carburetor wizard with any of my bikes, including my kids. Thanks again!

Took this guy 2 different bikes at separate times and both times he told me the bikes weren't worth…read morefixing. Both times I got the bikes back in pieces (everything he unhooked or took apart to do the assessment I paid for was left unattached). Both bikes are now RUNNING. One of the bikes was simply put back together and started after he told me it wasn't worth even putting back together. The other took some work but is also now running. Do not take anything here for assessment unless you want to pay money just to get it back in pieces.

What an absolute stellar experience doing business with PJ!…read more Me and my friend flew in from Hawai'i to enjoy the Tail of the Dragon and decided to go through PJ because they offered sports bikes while other rental places did not. He corresponded with us promptly months in advance, making sure all our questions were answered and texted us a few days prior to our pick-up date to confirm everything. We had a minor hick-up finding the place, but rest-assured, we arrived after calling PJ and picked up our bikes: a Triumph Street Triple R and Suzuki GSX-R600. After talking and getting to know us as drivers, as well as show us around the shop, we signed the necessary waivers and off we drove down to the Tail. I must be honest, and this is by no means a deterrent to using this company as a rental option, but the trip did have a few hiccups. After our first day riding the Tail and staying at our lodging, the following day saw my GSX go down (electronically, not physically) and would not throttle. I contacted PJ, who was extremely apologetic and very quick to address the situation and drove the hour or so drive to personally drop off a Triumph Daytona 675 and pick up the GSX. Talk about taking care of your clients! I enjoyed the majority of my remaining day on the Daytona (riding to Franklin and back). Unfortunately (but somewhat luckily), about 10 minutes away from the lodging, the Daytona's electronics shut off all of a sudden. After finding my way back to the lodging, we contacted PJ who was, once again, in huge disbelief and very apologetic. I must note that the time the Daytona went down was around nightfall and PJ asked me again to choose another bike and he drove back down again to drop of my newly-chosen FZ09, and pick up his Triumph. Needless to say, I was not upset in the slightest as PJ was genuinely remorseful and went out of his way to remedy the situation. The following day was spent enjoying the FZ09 on the Skyway without a single hiccup. After our 3-day rental, it was time to return the bikes. My friend's Triumph had zero issues and the FZ09 had none either. Upon returning the bikes, PJ apologized once more for what had happened and explained what had happened to the other bikes. No harm, no foul as PJ was extremely polite and professional throughout our entire time dealing with him and I could not be any happier with the service. PJ is an avid rider himself and knows the roads around the area and is more than knowledgeable to give you suggestions to enhance your time renting the bikes! Routes, restaurants, you name it - ask away! Oh and a side bonus, he has a nice family of Great Danes who have loud voices but LOVE to play and be petted! Fear not using this company to rent your bikes. I was blown away by the exceptional service and really, it felt like I was just borrowing a bike from my own uncle. I cannot rave enough on how happy I was with everything and I WILL be back to rent from him again on a return trip!

This company provided great customer service and an elevated experience to my vacation in Lake…read moreTahoe recently. The business model of delivering a motorcycle for rent was hard to find but Rick nails it and the whole thing was a homerun. My bike came in perfect condition was well-maintained and had no problems throughout the three day rental. 5 star service!