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    Star Realtors

    3.0 (2 reviews)
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    8 years ago

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    West End Management & Leasing Services

    West End Management & Leasing Services

    (2 reviews)

    To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

    To update my review. My realtor toured this property on April 18th and reported the smell of…read morenatural gas. The owner said she called the fire department and there was no gas leak. ( fire department had no record) We moved from across the country on June 4th . The gas leak was ongoing. The contractor hired by the owner was incompetent and replaced the gas line with too small of a line per spire. And I'm the one who contacted spire every time . We went on to have 2 more gas leaks in the 9 months we lived in this home . At other areas of the gas system. Stephanie Olsen definitely threatened to let me out of my lease in June when we spoke on the phone after I had just spent $8,000 dollars and payed rent for May( while the house was vacant). And no one would be happy with this situation. We left early and payed for April of this year while the house was vacant. This company and the homes owner were awful. Stephanie literally screamed at me and threatened to evict me on the phone until I was in tears. The house was literally inhabitable due to the extremely strong smell of gas, which was causing headaches and dizziness for me and my son. We paid to stay in a hotel. The vents were filthy with dust and mold that had not been cleaned for years. We had to pay for an exterminator due to a hornet and grasshopper infestation, a plumber for a failing sump pit motor infested with drain flies / worms, which also contributed to the basement odor. The list goes on but my point is - this was a nightmare both emotionally and financially for us. Do you really think I'm going to report every issue wrong with the home after I was threatened with eviction? Obviously not.

    Garcia Properties

    Garcia Properties

    (128 reviews)

    - Alex Castellano We…read morehave worked with Alex for years, and I truly can't recommend her enough. She helped us buy our first home in 2019, just helped us sell that home in 2026, and will be helping us with our next purchase too. At this point, she feels much more like a trusted friend and advisor than our realtor. When we bought in 2019, the market was crazy. We were first-time buyers, and even though our offers were competitive with buyers putting 20% down, we didn't have that same advantage on paper. Alex was incredibly strategic about how we approached our offers. She found ways to make us more appealing to sellers and negotiated significant credits for us. We ended up getting the house over offers that looked stronger on paper, which I honestly don't think would have happened without her. This time around, she helped us sell, and her guidance started almost a year before we listed. She met with us about a year out, again around six months out, and then many more times as we got closer to listing. She helped us figure out which improvements were worth doing and which ones weren't. We never felt like we were being told to spend money just for the sake of making the house look better. Everything had a purpose, and her advice helped us get the most out of the home without unnecessary work or expense. She was just as good when it came to pricing, listing, and negotiating with buyers. Throughout the entire process, she was responsive, patient, and always willing to talk something through. Even when things got stressful, we knew she was looking out for us and would tell us what she really thought was best. What I appreciate most is that she genuinely knows us. She understands what matters to us, listens to what we want, and never makes us feel pressured. We have always felt like she was protecting our interests and fighting for the best possible outcome for us. Buying or selling a home is a huge decision, and having someone you completely trust makes all the difference. We've trusted Alex through both sides of the process, in two very different markets, and we're grateful that we'll get to work with her again for our next home. I would recommend her to anyone who wants a realtor who will truly have their back.

    I had a great experience working with Garcia when selling my house. From start to finish, they were…read moreprofessional, knowledgeable, and always kept me informed throughout the process. They made what could have been a stressful experience feel much easier and were always available to answer my questions and address any concerns. I really appreciated their attention to detail, communication, and dedication to getting my house sold. I would highly recommend them to anyone looking to sell their home. Thank you for all your hard work and for making the entire process such a positive experience!

    Star Realtors - realestatesvcs - Updated August 2026

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