We arranged for this company to pick us up in Port Canaveral, FL at the end of a cruise....we had several conversations with the office that morning as we were not allowed to disembark from the ship as soon as we had planned. We were prepared to pay the driver for the additional waiting time, but when we got off the ship and looked for our private car with Star Transportation VIP services....he was nowhere to be found. The office sent him somewhere else and we were left (6 of us) stranded in a parking lot with no transportation back to the airport. My best advice is to use Mears or one of the other reputable car services in the area. The worst nightmare for someone travelling is to be stranded . Luckily for us, a large cab was in the area and able to drive us to the airport. We will never use this service again and I would not recommend them to any other traveller. For peace of mind, pay the few dollars more and choose Mears!!! read more