Awful! I bought a washing machine here for $125 11/1/2006. It has broken 4 times. They always come…read moreout and fix it on their 180 warranty but once the warranty is up they will no longer fix it even though it is due to their faulty workmanship. They never have same day service or hours that are conducive to the customers schedule. Furthermore they will not offer anything after this last fix for it to be fixed after the warranty is gone when it has broken down 4 times in the past 5 months. DO NOT BUY FROM THEM

This place is absolutely unethical. The employees, especially FRANK the manager, are RUDE. We…read morepurchased one item and then were told that a different item was being delivered because they found a defect in the one we had bought (after the credit card transaction went through of course). We asked for a refund and they refused. The only option they gave was to take the "replacement." These people are shady....check out the Better Business Bureau and see how many complaints they have. I wish I would have checked there!!!

Went to rent a truck for a larger item. Called the day before and wasn't given full info, though…read moreI'd asked. Had to pay a "damage waiver fee" even though they made me show them full comprehensive and collision coverage. It added an additional almost $20(15%). Though I walked into 2:30pm, they delayed my check in for an additional 5 minutes, resulting in another 15 minute charge! Truck was fine, service, not so fine.

It took me asking 6 employees, including 2 store pages, to get help for what I was looking for…read more Finally the last employee went to the back to get it for me. The item was not on the shelf but he went and got it which was great, even though it took a good hour of trying to get help. It appeared the employees didn't want to help. The customer service rep even walked away from me when I went to the counter to request the 2nd store page to the aisle I was in. She ignored me and then helped the cashier next to her when called after walking away, and still ignoring me... Some of the employees had inappropriate shirts on under their apron. I don't see how that's allowed in a business. After this experience, I don't plan on going back to this location. Everything was very unprofessional and time consuming.

They have a very large selection of vanities. We went there to look at them. Then ended up finding…read moreone we liked and purchased it. Then we found out the bad part. They do not deliver. They had people to deliver. We called the person they suggested and he said he didn't deliver that long of vanity. I called Hoods back and the gave me three more people to call. After two more no answers the third one set us up with a delivery. They were very helpful and on time. I guess if you had a truck to transport it and people to lift it, all would have been fine. Not two 70 year olds one being an amputee.

After driving by Hoods numerous times, I finally stopped by to see what it had to offer. It is…read morefilled with many vanities and flooring options at a discounted price. I didn't buy anything yet, but I will be back when I am ready to finish my remodel.

They have some really great deals if you like Samsung and LG appliances. Washer/dryer sets,…read morerefrigerators and ranges. New with bumps and bruises.

Let me preface this review with the fact that this shop sells scratched/dented and reconditioned…read moreappliances, not new ones. Some of them look a little rough and some look very rough, but they are priced accordingly. My washer gave out two weeks ago and right now, a new washing machine just isn't in the budget, so a coworker recommended Airport Appliance. They had a LOT of appliances, all reconditioned (with anywhere from a 45- to 90-day warranty, but if a used machine is going to fail, it will probably fail in the first month). Long story short, I bought a washing machine. Two days later, two wiry little guys (they are always wiry little guys) delivered my washer and took away my old one (delivery and take-away charge is $45), but the reconditioned one didn't work. You can imagine my thoughts at that point, but I called Airport Appliance right away and they promised a repairman first thing Monday. They not only came through, but the machine now works like a Sherman tank -- it's one of those old ones like everyone's grandmother had -- the kind that last for 20 years. I am pretty confident that it won't fail again (caveat: if it lasts two years, it'll owe me nothing, because one trip to the laundromat cost me $18), but if it does, I'm also confident that their repairman can fix it. This place has better customer service and nicer staff than most of the big box stores I've been to lately. They know more about the stuff they sell, they don't want the hassle of unhappy customers, and they don't try to hard-sell a stupid extended warranty that is all profit for the store. Plus, they do what they say they are going to do, and they take your old stuff away and either give it a new life or recycle it. It's a nice concept in this throw-away world we live in.

My fiance and I bought a king size mattress set (with box spring) from here about two weeks ago and…read moreI felt our experience was so great I must leave a review. We have been on the search for a bed for about six months now, and have not found anything that worked for both of us, but wouldn't break the bank. Prior to this we bought a mattress from Mattress Firm for well over $2k and it sucked. It sunk within 2 months and we had to fight them tooth and nail to replace it, and they finally did - WITH THE SAME BED, which did the same thing. Before buying this bed we hadn't had a decent nights sleep in almost two years... very exhausting and aggravating. Firstly the store is something out of my dreams, it has every piece of furniture your could hope for (classy furniture even), for a super affordable price. I spied about 3 other things I will be back to buy after we move! Two weeks prior to our visit we bought an Italian leather couch from Ashley's and paid almost 2k for it (dual recliner with cup holder/electronic device port) and I wish that we would have found this place first. It had a couch that looked almost the exact same for 1/3 the price! Granted not as many bells and whistles but too good a price to beat for essentially the same product. Anyhow, I digress - back to the bed. Due to our shotty bed my fiance (at time of purchase) had severe back problems from sinking so badly. He went in expecting to be disappointed (he can be hard to please), but the sales men/women were super attentive and accommodating. We tried the same 5 beds probably 50 different times and no one heckled us to make a decision. Finally we decided on a bed and they promptly strapped it onto the roof of my Kia Soul and off we went! The store GM addressed our worries regarding the warranty and assured us that if the bed did start to sink, we may return it for a DIFFERENT bed (our big concern, considering the last place would only replace with the same crappy product). After all was said and done we walked out with a king sized mattress, box spring, and mattress cover for under $700. We have slept like babies every night since we bought it. Five stars for staff helpfulness, product options, product quality, and easiness of purchase. Would definitely recommend to a friend, and we WILL be back!

The service the furniture everything I love about American freight I love the customer service…read moretheir furniture and

Needed some work done on our washer and dryer. It was easy to make an appointment. Quick response,…read moreshowed up as scheduled and got the job done! Everything was taken care of and our appliances are working great! I won't hesitate to schedule them again!

I wish I could give ZERO stars. Booked an appoinment online for 6/27. Got a confimation email. The…read moreday before I get an email they have to cancel my appoinment due to a funeral. Totally undetand that. I follow up the following week to see if we can get back on the books and if they had appointments on Friday 7/3. They say yes, what time? I ask for a morning appointment. There was a delay getting back to me. Finally received an email at 10PM the night before saying I was scheduled for 9-11 on 7/3. I respond okay. I get another follow up email that he needs my address and phone # texted to some number. I respond to the email with the information and state that he already has that informaton from when I booked the appointment online. Not sure why I would text it to some random number. 9-11 comes and goes. I emailed him and said to cancel my apointment. He emails me back to say he is finishing up a customer and will be on his way. I say "OK", Five minutes later he emails ad cancels my apointment and said he didn't have any of my information on any of his sites. I responded to hsi email with a snipet of the original email with the booking confirmation # on it. Not sure how this guy gets 5 star reviews. I undertand being a small business, but this was not a good expereince. I would NOT recommend him to anyone.

The service here is unequaled. The quality of merchandise is very high. You get real value for…read morethe money you spend here and you know, with their advice, you will get it all on the first trip. But most importantly they have the rare items that none of the big box stores have. One summer, I needed a new pulley for a motor I had to replace on my attic fan. I went to 4 of the other "bigger" stores before asking and finding it in two minutes at Overland Hardware!

Great local store, always my first stop for lawn and garden supplies, birdseed, and general light…read morehardware needs

I had a previous heating and cooling guy but these guys are the real deal. When he walked through…read morethe door i expected to be charged $80 just for the service call. He stayed about an hour to troubleshoot the issue to find out it was an air intake problem related to the furnace filter. Free of charge. These guys go above and beyond what i am used to. They are fair and honest. I will never go back to my previous heating and cooling serviceman. The time before he came during a sunday to learn my sensor needed cleaned. Again free of charge. Mind you i did pay them the first time they serviced my furnace but twice now they have come free of charge because of minor quick fixes. These guys are fair and stand behind their workmanship. A+ i would refer Richardson Heating and air to all my close friends.

From the owner: Richardson Heating and Cooling is a family owned and operated business in Overland Missouri. We…read morehave been servicing the St. Louis and surrounding areas since 1996. Offering residential and light commercial HVAC solutions.